PixalTheCat
Banned
How are people getting refunds for items purchased older than two weeks?
You now can get Refunds on Steam
- Thread starter dex3108
- Start date
Because they still consider them even if you are outside their conditions. First paragraph of the page
baphomet
Member
It had the option for me on DMC3SE that I had played 4 minutes. They approved it literally 2 minutes later
PixalTheCat
Banned
omg...time to refund a bunch of crap
hmmm can't seem to find where to request for refunds?
Valve's been working on expanding playtime tracking to Offline Mode (finally) as per new strings tucked away in the beta client and now it's obvious why.
Q
Queen of Hunting
Unconfirmed Member
In the client go to help n support search game n go to im having issue etc on the right should be option to request refund
SanguineShark
Member
That's odd, it's not allowing me to request a refund on basically any game beyond the 14 day window. Doesn't matter if the game was played less than two or not.
I thought they would make exceptions now and again?
That sucks. I wouldn't know where to start.
I thought they would make exceptions now and again?
That sucks. I wouldn't know where to start.
troopershades
Neo Member
I'm in a similar boat. I tried to generate a ticket but the game in question (Legends of Pegasus) isn't even in the database anymore because it was such a catastrophic turd.
I have requested refunds on games multiple times, due to the game not working on my hardware (specifically Stalker: COP and Witcher 2). I have always been refused these refunds, despite my logs showing that I have been unable to play.
Meanwhile, I use Audible, and have had refunds on 4 different books without issue. It was often because the narrator was very poor. The refund policy allows me to try content confidently and never feel like I was being cheated.
I often avoid buying PC games because of the lack of a fair refund policy on the games that won't work on my hardware. This gives me much more confidence to buy content without the guesswork involved in making it work.
Meanwhile, I use Audible, and have had refunds on 4 different books without issue. It was often because the narrator was very poor. The refund policy allows me to try content confidently and never feel like I was being cheated.
I often avoid buying PC games because of the lack of a fair refund policy on the games that won't work on my hardware. This gives me much more confidence to buy content without the guesswork involved in making it work.
SanguineShark
Member
well i just put in a refund for aliens colonial marines
purchased back in august 2013 played for 1 hour and had refund option still lol
How the heck did you get a refund through? I'm trying for things in 2014 and it's still not letting me.
If only Valve had this sooner. I don't intend to abuse anything but I do have 1 or 2 games I'd like my money back with, as they're either terrible or very poor performance and under 2 hours played.
What is the reason listed? Are you sure you're not requesting on games you bought from a third party site like Amazon?
SanguineShark
Member
No, they're Steam for sure.
"This purchase is outside of the product return window and can not be refunded."
That's what it says.
PirateKing
Junior Member
Now PSN should fucking do it.
Q
Queen of Hunting
Unconfirmed Member
Im not sure i literally opened client went support came up with recent games i played n a search for game. I search for aliens cos reasons.
Maybe they know about certain games with problems n will take refund because other games dont allow refunds for me but im able to request for this.
Can anyone else check if they can refund aliens
entremet
Member
That came out on Steam?
Pathfinder
Member
I really hope certain people don't make Valve regret this.
Dr. Buni
Member
Lucky. I asked for a refund for a game (not going to say which to avoid backlash) which I only played for ~20 minutes, but haven't got any answers yet.
SmoothRunningGun
Member
This really is huge. A big plus for pc gaming vs consoles. I'd love to get a refund for bloodborne. I'm seriously thinking about building a new pc just because of this.
Q
Queen of Hunting
Unconfirmed Member
they must have changed the refund system a bit im getting this message now
They just refunded my unfortunate purchase of TOXIKK, which I bought on May 11th and played for 18 minutes. I told them it was a wasted purchase because it is a multiplayer only game that has a dead player base. I guess that was a good enough reason even though my purchase was almost a month ago. Good stuff.
Made a request a moment ago. Purchase was around lat April, but in this game's case (a small Early Access title) it's also not a huge deal to me if it gets denied or not.
Really wish I could get a refund on some of the sloppy ports made by major pubs that I had bought, but those were from so long ago that making a request would just waste everyone's time.
Really wish I could get a refund on some of the sloppy ports made by major pubs that I had bought, but those were from so long ago that making a request would just waste everyone's time.
At a guess: games within 14 days of purchase haven't had that money transferred to the dev/pub yet, so it's not much of a hassle to pull it. On older games, Valve is footing the bill.
Please note that this is just conjecture.
Brofist
Member
Brofist
Member
Policies like this should be making you a dedicated PC gamer.
Dr. Buni
Member
It is never too late to become a dedicated PC gamer
alexandros
Banned
Valve presents a new system for getting refunds on games that you're "not too sure about" and the next day they have a sale on a bunch of Ubisoft games. You can't make shit like this up.
maniac-kun
Member
Tried yesterday to get a refund for a indie game yesterday. Still waiting.
I did some research on how many Steam games are played for less than 2 hours on average.
A lot!
59% of paid Steam games have been played for less than 2 hours on average - that's 357 million copies combined.
Of course shorter games are cheaper and aren't necessarily bad, but it would be interesting to see if refunds will affect share of shorter games in the future.
A lot!
59% of paid Steam games have been played for less than 2 hours on average - that's 357 million copies combined.
Of course shorter games are cheaper and aren't necessarily bad, but it would be interesting to see if refunds will affect share of shorter games in the future.
Judging from the fact Unity is in your list of recently played games but no has no playtime attached (i.e. you've played it for less than a few minutes), I'm guessing all you've done is register the game key to your Uplay account. If your goal with the refund request was to essentially score the game for free, then it's not going to work out that way as you can't launch the Steam versions of Uplay games from Uplay directly.
No.I assume Ubisoft will revoke the key or something.
Anyhow I bought it too see if it runs like ass which the game did, so I didn't try it for more than 5 min.
You have a 690, right? I did tell you not to bother if you've <3GB VRAM.
I know, but I said fuck it and let's try it.
How long did it take you from requesting to get a reply?
AzureSkies
Member
That's a shame, I was tempted to refund my copy of Deus EX: HR DC that I've played for a grand total of three minutes: the game doesn't run well and hasn't since launch.
I didn't get a reply. I never got the option to request it
I choose that the reason I'd like a refund is because it isn't what I expected and I'd like the money returned to my steam wallet.
The blurb about not being able to refund the money is under that. I assume if I could request a refund then that blurb wouldn't be there and a button to 'submit' the request would be instead
nephilimdj
Member
I looked though my list, 95% was "retail", only game I hated was BloodRayne: Betrayal, so placed that one. Only $1.99.
Dr. Buni
Member
Same here :/I put a refund on ARK to days ago, but no response yet
Langdon Alger
Banned
Requested a refund for The Witcher 3 because all of the text was too small for me to read. But according to steam I've played 2 hours, which would put me right on the limit of how long you can play. It's been nearly a day and I haven't heard anything from steam. Hopefully they'll let me return it.
For the straight forward cases, it is probably completely automated. However veering outside of that probably needs a human response, and I imagine right now more than a typical amount of people have been trying the service out.
Weltall Zero
Member
It would simultaneously solve being flooded with cards for games that came in the latest indie bundle and I tried for like 5 minutes each. Cards feel worthless and even bothersome when they hand them out like candy.