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[aspiegamer]

So does this mean anyone can get a refund, i bought my key from cdkeys.com

You'd have to contact them. They're under no obligation to give a refund, but hey, stranger things have happened? I mean, the FFVII remake is happening so anything is theoretically possible.

WB reached out to GMG because of the sales volume and very public image. cdkeys? Hah, good luck. If you step away from the major retail outlets you open yourself up to this sort of thing. I'd write off that $5.84 or whatever you paid for a gray market key.

 

[Zemm]

I have a feeling this means a patch is a long time away, if it was only a few days I reckon they'll have kept it up. At this point they might have given full control back to Rocksteady instead of iron galaxy so they can rewrite most of the port. Going to be a long wait me thinks.

 

[LewieP]

Arkham Knight seems to have moved to PS4 as lead at some point.

Presumably around the same time that WB made a lucrative marketing arrangement with Sony.

 

[Majukun]

I just want Nvidia to do something for the people who bought new GPUs because they included this game.

The deal was The Witcher 3 and Batman, not The Witcher 3 and an unplayable mess.

I didn't even get the batman code because they added the game some weeks later.. and yes I emailed my retailer and they didn't even respond

 

[ISee]

It's certainly a catalyst, no doubt about that, but WB still had to make the grand decision to pull it from sale to prevent others from purchasing it until its fixed. They could have easily made the public apology and vowed to fix it, but keep it on sale and let uninformed people still purchase it.

They just pulled it from steam, not from store shelfs, amazon."europe" etc. etc. so the very uninformed are still going to buy it. And I understand that pulling it from store shelfs is terribly expansive and that steam (most probably) makes the largest number of sales on PC.

But I get it, they are at least doing something and not like Ubi claim that it runs like it is supposed to run (untiy is made for future hardware blabla...). So... that's fine, at least.

 

[Auto-Reply]

It's good to see WB taking the right action and removing it from sale until it's fixed.

I really think it'll probably take them a few days to even figure out what's wrong with game let alone start patching it, although I would expect a small patch in the next couple of days to fix the main issues of missing assets like AO, Rain textures, etc. and then after maybe a week or two I would expect a patch to fix performance issues and texture pop-in and so forth.

...

I feel like someone should send them a list with these things, I don't trust them to find them all by themselves. Wouldn't be surprised if the first patch will only fix half of the problems and we have to fight for the rest.

 

[Chariot]

I have a feeling this means a patch is a long time away, if it was only a few days I reckon they'll have kept it up. At this point they might have given full control back to Rocksteady instead of iron galaxy so they can rewrite most of the port. Going to be a long wait me thinks.

What happened to Iron Galaxy anyways? Are they in hiding or did WB already send people to... take care of them?

 

[Pathfinder]

They just pulled it from steam, not from store shelfs, amazon."europe" etc. etc. so the very uninformed are still going to buy it. And I understand that pulling it from store shelfs is terribly expansive and that steam (most probably) makes the largest number of sales on PC.

But I get it, they are at least doing something and not like Ubi claim that it runs like it is supposed to run (untiy is made for future hardware blabla...). So... that's fine, at least.

You bring up a good point. They didn't do a full-on recall, but they did temporarily plug a major hole.

 

[KingBroly]

They just pulled it from steam, not from store shelfs, amazon."europe" etc. etc. so the very uninformed are still going to buy it. And I understand that pulling it from store shelfs is terribly expansive and that steam (most probably) makes the largest number of sales on PC.

But I get it, they are at least doing something and not like Ubi claim that it runs like it is supposed to run (untiy is made for future hardware blabla...). So... that's fine, at least.

Considering how limited retail PC sales are nowadays outside of certain games, I can't imagine it hurting them too much. Besides, this is suspending all sales of the PC version, not just sales on Steam.

 

[Smushroomed]

Very nice indeed. Of course they got themselves in this situation, but what they are doing now deserves praise. Well done WB.

You're not a hero for putting out a fire you started.


If it weren't for steam refunds/steam reviews/meacritic and sites like reddit and neogaf, they would have taken all our money and never looked back

 

[aspiegamer]

Presumably around the same time that WB made a lucrative marketing arrangement with Sony.

Yeah... don't post stuff like this unless you have any actual evidence of it. Also, do we know if PC was ever lead platform?

 

[Sijil]

So does this mean anyone can get a refund, i bought my key from cdkeys.com

Not an official reseller, doubt WB will honor it so you will have to contact the website you bought it from and deal with them directly.

 

[ArjanN]

I know Dave Lang jokes are all in good fun and all, but I'd hate to see Iron Galaxy get thrown under the bus for this, because IMO it's waaaay more likely WB pushed them hard to get this out the door, ready or not.

 

[Mechazawa]

So does this mean anyone can get a refund, i bought my key from cdkeys.com

lol

lol

 

[Sölf]

Probably no way to get a refund with over 2 hours played on steam, eh? While I don't have that many problems, I also don't want to supports a port this bad.

 

[Hip Hop]

So does this mean anyone can get a refund, i bought my key from cdkeys.com

That is not an official store, and who knows where does keys came from.

I doubt they will do anything.

 

[Wiktor]

Considering how limited retail PC sales are nowadays outside of certain games, I can't imagine it hurting them too much. .

Outside of USA? No way. I would be shocked if most of Batman: Arkham Knight sales wouldn't come from retail. It's a huge game and almost everywhere retail copy is a lot cheaper than Steam one, often even twice cheaper. And there's still steamworks key in thebox anyway, so you don't loose anything.

But yes, retail sales are also suspended.

 

[Pathfinder]

You're not a hero for putting out a fire you started.


If it weren't for steam refunds/steam reviews/meacritic and sites like reddit and neogaf, they would have taken all our money and never looked back

Nothing says you can't be the cause and hero at the same time. You'll just likely catch a lot of shit, too.

 

[yatesl]

So does this mean anyone can get a refund, i bought my key from cdkeys.com

From Facebook:

[Hi,

We are aware of some game play related issues affecting certain users of Batman Arkham Knight.

We are currently looking into the options available to solve this unfortunate problem - we will update our customers shortly.

That said, we got it for £14, and I've managed to put 10 hours in to it by locking it at 30 with RTSS (and everything turned on in game), so I can't really complain too much - aside from a 970 & 4670k only being able to push 28-30 and suffering from memory leaks.

 

[orava]

Yeah... don't post stuff like this unless you have any actual evidence of it. Also, do we know if PC was ever lead platform?

Well they did have a marketing deal with sony

http://blog.us.playstation.com/2015...ited-edition-batman-arkham-knight-ps4-bundle/

Also shouldn't there be evidence if someone claims otherwise?

 

[Keasar]

please WB dont fuckup Mad Max aswell :-/

Oh right, WB publishes that.

Time to get the giant marker pen and scratch that.

 

[Grassy]

Unprecedented move...especially since 98% of my current playthrough was JUST FINE. Game is extremly far away from any sort of "unplayable state", but they thought that their customers deserve better. So... MAJOR kudos to them.

In the last few years Ubi, Blizz and EA straight up released totally UNPLAYABLE games on PC and almost never bat an eyelid when their communities went apeshit.

So because 98% of your playthrough has been "JUST FINE", everyone else should just suck it up and play it anyway?
I mean the way you say "they thought that their customers deserve better" makes it sound like the people at Warner Brothers woke up this morning, and out of the kindness of their own hearts decided to take the game off Steam. Like they weren't forced into action, which is wrong.

I'm not arguing that the game isn't "playable" for some people. I could definitely playthrough this stuttering mess, getting framerate drops under 30fps @ 1080p on a 980 Ti with all Gameworks settings off, but do you think I'm going to enjoy that?

Not to mention all the other issues. It might be fine for you, but it's definitely unplayable for a lot of people.

 

[Wiktor]

Yeah... don't post stuff like this unless you have any actual evidence of it. Also, do we know if PC was ever lead platform?

Well..it was the one shown at least year's E3. So at one point it must have been PC-lead.

 

[blankempathy]

Cdkeys are refusing refunds, I asked them this morning.

Thats the risk you take to save money. You win some you lose some.

 

[JCtheMC]

Iron Galaxy not returning calls for some reason.

I understood that reference.

 

[Makikou]

GFB Dave Lang, how could you do this to US??!?

In other news, finally a good decision from WB

 

[Guerrillas in the Mist]

I just want Nvidia to do something for the people who bought new GPUs because they included this game.

The deal was The Witcher 3 and Batman, not The Witcher 3 and an unplayable mess.

I've got a feeling that Nvidia has been pressuring WB over this. It doesn't look good on Nvidia if a title they've heavily marketed, technically supported, and bundled is such a disaster.

 

[gimmmick]

PC master race eh?

 

[SoulUnison]

This whole situation is madness. I don't even know what's going on anymore.

Literally unprecedented.

How WB handles this is going to set a tone for PC gaming for a long time to come.

 

[Chariot]

PC master race eh?

Don't start with that shit now.

 

[Tizoc]

I know Dave Lang jokes are all in good fun and all, but I'd hate to see Iron Galaxy get thrown under the bus for this, because IMO it's waaaay more likely WB pushed them hard to get this out the door, ready or not.

Likewise. Given more/enough time the port would've come out decently and respectably.

 

[Yautja_Warrior]

If Iron Galaxy really did screw this up, I feel kinda sorry for Rocksteady, because they love this series and did a brilliant job with the console version, plus the game is fantastic like the other two Batman games they made.

 

[RulkezX]

Thats the risk you take to save money. You win some you lose some.

Well yeah.

I didn't expect one, there was no harm in along though.

Likewise. Given more/enough time the port would've come out decently and respectably.

Agreed.

If the game wasn't up to scratch on time then that is between IG and WB, but IG didn't make the decision to launch anyway.

This is ALL in Rocksteady and WB.

 

[Holdfing]

Outside of USA? No way. I would be shocked if most of Batman: Arkham Knight sales wouldn't come from retail. It's a huge game and almost everywhere retail copy is a lot cheaper than Steam one, often even twice cheaper. And there's still steamworks key in thebox anyway, so you don't loose anything.

But yes, retail sales are also suspended.

The places I buy retail stuff from still sell it. One of them took it off their front page.

 

[*Splinter]

What percentage (roughly) of sales go to PC over consoles? I'd guess it's tiny, and for all the bad press its given this game I wonder if things like this push publishers away from even bothering.

Edit: on second thought, a better port would still take far more than it costs, so I guess WB have no one to blame but themselves for being cheap. Still curious on the PC/console split

 

[BrassDragon]

Let's not forget that there was no PC review code available before release, only console code.

This suggests that the publisher knew something was not right and went ahead with the release anyway. Then they waited until the major sales push of the crucial first two days subsided before reacting in a rational and non-condescending way.

I'll applaud WB/Rocksteady making amends but it's not like we're dealing with an unexpected force of nature here - they brought on this on themselves, knowingly and willingly, and now they have to clean up their mess.

 

[dsk1210]

What percentage (roughly) of sales go to PC over consoles? I'd guess it's tiny, and for all the bad press its given this game I wonder if things like this push publishers away from even bothering.

Hardly tiny, the other 3 Batman games sold really well on PC.


The other versions are fantastic apart from the dx11 problems on arkham city.

 

[RulkezX]

What percentage (roughly) of sales go to PC over consoles? I'd guess it's tiny, and for all the bad press its given this game I wonder if things like this push publishers away from even bothering.

You'd guess wrong then

2.5 million copies of Arkham City were sold on PC ( out of 6m total)

Witcher 3 sold 1.4 million PC chips in its first week.

PC accounts for around 1/3 of sales give or take. In the age of AAA development costs that isn't a market that can just be dismissed.

 

[ktroopa]

From Facebook:



That said, we got it for £14, and I've managed to put 10 hours in to it by locking it at 30 with RTSS (and everything turned on in game), so I can't really complain too much - aside from a 970 & 4670k only being able to push 28-30 and suffering from memory leaks.

Thanks mate for this meaningful post looks like they are least considering something. Sure beats the lol shitpost earlier.

 

[Chariot]

What percentage (roughly) of sales go to PC over consoles? I'd guess it's tiny, and for all the bad press its given this game I wonder if things like this push publishers away from even bothering.

I think PC has usually about a third to a fourth of the overall sales, plus people get the game usually cheaper there than on consoles. However it would still be a big loss to not release on PC.

 

[Green Yoshi]

Wow.

That's big.

Did anything of this game not have issues?! The Batmobile version, the LE version, the PC version of the game itself. I mean wow.

Suddenly Arkham Origins isn't so bad after all.

What a bad conclusion of the Batman series.

 

[protomouse]

What a clusterfuck.

PC master race eh?

There's no need for this.

 

[Chris1]

Wow that's big. Iron Galaxy can kiss goodbye to doing any future work for WB.

Although the cynic in me thinks this might be them putting a halt to people buying the game, leaving bad reviews and then getting a refund, it's still a very good thing to do. Thank god for the internet, had it not existed they would have took everyones money. You should never release a game in the state that the PC port was released in for any platform, did they forget what happened with AC Unity already?

 

[Sijil]

PC master race eh?

 

[Chariot]

Wow that's big. Iron Galaxy can kiss goodbye to doing any future work for WB.

Generally: who wants to give port work to the guys who apparently forced a major publisher to pull a very anticipated AAA with large success on consoles to pull the game and encourage refunds?

 

[Dictator93]

Surprisingly I have locked 30 fps with a 2 gb 680gtx at 1080p only lacking AO and dynamic rain spec layer.

But I can't play at 30 fps so I will wait for a real patch that makes SLI usable and locked 60 fps achievable.

After having continuously played from start to end the three previous games at locked 60 fps (using downsampling and physx effects), entering one of the fights in AK at 30 fps is like watching another person play. It is not enjoyable at all, for me.

I find really tiresome to launch a new AAA game to find problems that low-budget indie games do not have. I mean, nobody is able to see the intro videos are a stuttering mess? I'm talking about WB and rocksteady logos that are the first thing you see when you start the game. It's fucking terrible someone sells something with problems in the first second of use.

Yes, it barely feel slike I am playing the game with it locked at 30 to be honest.

 

[*Splinter]

You'd guess wrong then

2.5 million copies of Arkham City were sold on PC ( out of 6m total)

Witcher 3 sold 1.4 million PC chips in its first week.

PC accounts for around 1/3 of sales give or take. In the age of AAA development costs that isn't a market that can just be dismissed.

Thanks, that is higher than I guessed.

Already edited my post since it was a dumb conclusion anyway

 

[Harmen]

Not really a PC gamer myself, but it does make me angry that the peope investing quite some money in a premium experience get this crap. It is good that they pulled it, but it doesn't make it right that they released it in the first place.

 

[plake]

This whole situation is terrible. It's embarrasing they released this in the first place - did no one check the game before it was out? At least they're doing what they can, now.

 

[Whompa02]

I'm curious if this is the first time this has ever happened. Has a developer ever just gone, "oh god our game is screwed right now" and stopped sales just to fix the game before? Seems like this is a first for this.