Last night I spent almost three hours on the phone with the Namco store trying to get my payment info changed. (as I mentioned earlier, my credit car company changed my card number with no warning so my old order will certainly be denied)
I talked to several techs and supervisors and NO ONE can figure out how to transfer my existing pre-order into another order. I was told that my issue has been escalated and that I would receive a response within 24 to 72 business hours. ..which means that when they tell me nothing can be done, It will already be too late.
Digital River is the biggest trashpile on the internet. How on earth can you have a store that accepts pre-orders but does NOT allow you to change your payment method? These guys have been around for years, too!