Ni No Kuni Collector's Edition for EU/NA [failure level well beyond critical mass]
- Thread starter rockman zx
- Start date
cheststrongwell
my cake, fuck off
I wonder how many of the ebay auctions are from people that just got their orders canceled 
polyh3dron
Banned
hmm the charge is still pending on my card even though I got a cancellation email.
I'm waiting on hold on the phone now since some of you guys said that our orders could be fulfilled even though we got the cancellation email. I'd just like to know for sure one way or the other so I know whether or not I should just buy the game on PSN and get it over with.
I'm waiting on hold on the phone now since some of you guys said that our orders could be fulfilled even though we got the cancellation email. I'd just like to know for sure one way or the other so I know whether or not I should just buy the game on PSN and get it over with.
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
I wonder how many of the ebay auctions are from people that just got their orders canceled
With our luck, those will be the only people getting them. Later we'll find out that it's actually people that work at DR selling them off.
140 pages across two threads and probably 40% of those posts are about DR, their incompetence, and how much we hate their shipping. It's very frustrating, to say the least. Not how purchasing a limited edition should go, for sure.
Usually the case with these companies who outsource their shipping. They definitely do not ship based on FIFO, that's for sure... And that's a damned shame.
Yeah, you paying for a shipping upgrade throws my theory out the window. I used to do a lot of back-end eComm stuff and usually shipping types were the reason FIFO got kicked to the door. Obviously not here, though.
DrAndonuts
Member
Same boat, except I ordered in Sept. My buddy ordered during the "restock" and got a cancellation e-mail.
I kind of wonder what other bonuses we would have gotten if everyone that ordered on the 17th had preordered on the Ninostarter.
Digital River: First In Fuck Off
Ordered on 1/17 at 9:59 PST via credit card with standard shipping, received an email confirmation at 10:03 PST. A charge showed up on my card on 1/22 as pending, as is still pending as of now. If I use the Bamco order number on the UPS tracking site, I get a shipping label created on 1/23 at 5:51PM with an estimated delivery of 1/25. There are no shipping or cancellation emails in my inbox nor spam folder. My buddy however who ordered 6 minutes before I did just got a cancellation email however. What a hassle, but still being positive.
Meanwhile, Amazon had my guide here on 1/22 and I just got an email about a $2 refund. Thanks Amazon! Fingers crossed that we all get the goods!
Meanwhile, Amazon had my guide here on 1/22 and I just got an email about a $2 refund. Thanks Amazon! Fingers crossed that we all get the goods!
And by bonuses, you mean "what else could go wrong"
zeopower6
Member
There were some people who got in on the 1/17 deal. I've only counted like maybe 5 though.
markhimself46
Member
I didn't ask to speak to a supervisor, so I'm guessing floor monkey. She looked it up and said "It's in process, you have no need to worry. It's been sent to the fulfiller and you'll be getting a separate email with tracking info soon."
Hopefully she knew what she was talking about and not just telling me what I wanted to hear.
I was told almost literally the same thing, so it is sounding like a script to me...
They probably throw the packing slips on the floor and choose from that. They have one person who chooses only ones to cancel, of course.
hairypeckpeck
Member
That's what they told me too
Then when I spoke to a Manager, they sang a different song
I ordered 5 minutes after the restock if that helps
I was told that the e-mail was correct and my order was cancelled. Now I'm on hold for a supervisor.
markhimself46
Member
Well, that's another kick in the balls. I was feeling so good after that phone call, too. My God, what a disaster.
Reluctant-Hero
Member
I haven't received any emails from DR/CN at all. That fact, along with the UPS 2day shipping label showing my City & State, give me a little extra confidence that my order will go through. But still, crossing my fingers.
markhimself46
Member
Nooooooo come on! Ugh. I have a confirmation email at 1:02 (EST). Can't believe they sold them that fast. That 5 restock quantity rumor doesn't seem too ridiculous.
Sounds like they're in India, so you have plenty of time to wait, I think.
Dunno where you peeps are calling, but I'm in Canada and not sure I want to rack up a crazy phone bill with idiots leaving me on hold and telling me generic messages that I want to hear and may not be accurate to my situation :/ Is there an email I can spam or something instead? XD
Yeah email is namcobandai.en.cs@digitalriver.com.
NeededSleep
Member
Same as you but ordered in july. I just checked ups tracking and it finally left the facility. Really thinking about complaining considering I paid for 2 day shipping aswell. Really feel bad for those who got screwed over here
markhimself46
Member
Just checked my order status again. Now I have ANOTHER order number in my order history. It's for $68.85 and it says "Order Unsubmitted."
So now I have my regular order "Order in Process" with $118.11 next to it. Then under that, I have "Order Unsubmitted" with no value next to it.
WUT? Anyone else?
So now I have my regular order "Order in Process" with $118.11 next to it. Then under that, I have "Order Unsubmitted" with no value next to it.
WUT? Anyone else?
Yeah, but don't they just give you the CS number to call?
Any idea what their customer service hours are? 55 minutes on hold. Maybe the fulfill their call queues like their customer orders.
There are a bunch of articles from 2009 when Digital River decided to go ahead and outsource most of their customer service to some company called Sitel. The good news is that it probably means they have 24/7 customer service; the bad news is that it drastically discounts how much you can really trust the rep's word since... not actually DR employees.
So now I feel even worse for the call center people.
polyh3dron
Banned
been on hold 30 minutes here
rumbalumba
Banned
you guys are going nowhere talking to customer service rep. go find someone who's waaaay up that corporate ladder and complain to them. too bad they don't have twitter and not everyone here has linkedins.
CronosBlade
Member
Just went to look since mine did ship today (have tracking info). I placed the order on the 17th and my confirmation email is noon CST on the dot.
Awesome! Let us know if the WE with the game actually is in that package XD Give me a bit of hope for mine ^^;
September 3rd.
cheststrongwell
my cake, fuck off
I ordered on the 17th at 12:30 CST. Must have sold out real quick. Luckily, I already had the regular edition ordered from Amazon. It's to bad this great game will be remembered by many people for this clusterfuck.
Same city, so maybe me as well then. Can't wait to pay $50 extra!
rumbalumba
Banned
here is a guy who works at Digital River. probably not the person directly responsible for this division, but he's the SVP at Digi River.
https://twitter.com/souheilbadran
https://twitter.com/souheilbadran
There seems to be no method at all to their shipping. It's as though they have all invoices stapled to a bulletin board, tie a blindfold around their eyes, and toss darts. Whichever ones they strike are the orders they fulfill.
I pre-ordered mine on August 22nd [Canada] and it's still only saying that the label has been printed. No email, no nothing.
This is infuriating.
Same deal with EBGames.ca. O_O
I pre-ordered mine on August 22nd [Canada] and it's still only saying that the label has been printed. No email, no nothing.
This is infuriating.
Same deal with EBGames.ca. O_O
polyh3dron
Banned
Yeah I've been on hold for 45 mins now, I'm just going to hang up and buy the PSN version. If I end up getting the WE too than oh well.
Reluctant-Hero
Member
Yeaaaah. Let's not send threatening, ranting, raving or crazed tweets to some one random executive. Mmm'kay?
Nah. Let's send him a Drippy's bloody head in a box.
That'll be much more effective.