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Attn Philips: I ought to kick your ass

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human5892

Queen of Denmark
I am about ready to drive the fuck down to Philips HQ (or at least the department that makes televisions) and start taking names. And by that, I mean, complain loudly.

Here's the deal: I bought a 27" Philips TV in mid-December. Nothing too fancy, no HD, just a solid $300 CRT. Almost immediately, I starting noticing two problems: 1.) an occasional high-pitched whine emitting from one of the parts in the back of the TV, and 2.) extreme picture distortion on the left side of the set, whereby anything near the edge of the screen would bend and distort (a vertical line, for example, would become warped as it neared the screen's edge). Imagine playing a sidescrolling videogame! Well guess what, I did, and it SUCKED.

The TV was still well within its warantee, so I called Philips up and they referred me to an AUTHORIZED REPAIR CENTER, which, despite its official-sounding name, was actually the most backwoods mom and pop shop I've ever seen in my life, with televisions in various states of completion lying hither and thither, and an old woman carrying a laundry basket through the shop. They also wouldn't pick my TV up, so I had to lug it down two flights of stairs (I'm in a third floor apartment) and into a borrowed car (mine is too small) to get it there. They had it for exactly one month (FUCK YEAH THAT WAS AWESOME), and then called me to get it.

"Bring your GC or PS2, human5892," a voice in my head said as I got ready to leave. "Test the TV out there." "Don't be silly, brain," I responded, "for this shop, despite not looking like they've got a fucking clue at all, is surely professional, and will undoubtedly have stunning results to show me!"

So I bring the damn thing home. Back up the two fucking flights of stairs. Turn it on. No whine: CHECK. Good picture when watching regular old cable: CHECK. Major fucking distortion still happening on anything hooked up to the component inputs: CHECK CHECK CHECKEROO.

I am calling Philips today, so my story is not yet complete. But I wanted to warn anyone who is considering purchasing one of their fine products to get a lobotomy instead. IT'LL BE MORE FUN.
 

AntoneM

Member
hmm, I've had my Phillips 19 incher for about 6 years now whithout any problems.

I have a bad feeling you're going to get hosed though.
 

human5892

Queen of Denmark
Well, I just got off the phone with them, and they gave me some numbers to three additional service centers that might provide on-site repair. Of those three, one was a suspicious old man who told me that he needed proof that Philips would indeed pay him for the repair, but wouldn't tell me how I could give him that proof. The other two places did not answer and I was forced to leave an answering machine message.

Motherfuck.
 

Jotaro

Banned
My friend has the same TV. Those Philips CRT tubes sure make some annoying high pitched noises. The build quality is shady and it's a shame, other than that Philips electronics products are of incredible quality for a great price.
 

Shompola

Banned
Sounds like bad calibration.. Is the repair centre local? When I sent in my SONY TV(wich wasn't damaged btw) I went to the repair centre and checked everything with the repair man before he sent it back. He was nice enough to make up some damaged on the tv so that the warrranty covered it hehe.
 

human5892

Queen of Denmark
Insertia said:
http://www.dealtime.com/xPF-Philips_27PT6441

Wouldn't happen to be that TV would it?

I have one, with no warrenty. :|
Hope I don't run into any problems.
That's the one! Good luck. ;) Seriously, though, other than the distortion problem, I couldn't be happier with the TV's picture quality. It's way better than I expected to get for the price.

Shompola: it's sort of nearby, but hauling my TV out of here again is something I view as my last resort. We'll see if either of the two service centers call back.
 

Insertia

Member
Yeah, it's an extremely nice TV with excellent audio. I do get that loud hum when I power the TV on, but I've had no other problems with it.
 
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