BB was my first job, started when I was 16 and its my favorite job of 4 i've had. You're totally right how management can ruin the retail experience. When I first started it was awesome. The Media manager was this 20-something, good looking, openly lesbian chick with sort of a punk edge to her. She was easily the most liberal manager in the store, and liked having fun. Even the Store Manager who hired me was cool as hell(He was fired not long after I got there for suspicsion of stealing money from the store).
Then they overhauled the staff(even though we were among the region's top stores). I fell out with my new Media sup, and one of the assistant store managers because I refused to try and sell people shit that don't need. I remember I got grilled one time, because the guy asked me straight-up should he buy a DC. I was straight and told him it was a great system, had alot of great games, but theres not a whole lot of future support planned. He ended up not buying one, 2 weeks later Sega went thrid party. 2 Weeks after that he came back thinking me. But my sup overheard our convo, and got on my ass for costing the store a sale.
They also got pissed because I didn't bombard every costumer just trying to find a CD or DVD with storage sales pitches.