In 2022 when the game released, the physical release was handed off to First Press Games which is based in Germany. I placed an order in good faith, and the payment was via Paypal only, which pulled the funds immediately from my bank. Turns out, this company is known for basically scamming people, and three years later I'm still waiting on the game to be delivered. They keep pushing back timetables on these releases, and it seems like they just keep delaying things long enough so that people forget they pre-ordered stuff from them, so that they don't get sued. My ability to open a case with Paypal or do a chargeback through my bank has LONG passed.
Before Chained Echoes, they had only done some physical released on some super obscure stuff - some of which still hasn't been delivered to customers that ordered their games as far back as 2019. They don't respond to customer support requests either, all very "fly by night".
Last year they sent Steam keys out to buyers of the Switch version. I suppose it was a good gesture, but it's the only deliverable I've had on my $70 investment (that's an expensive Steam key, the game is on sale right now for $16). Good thing I have a PC. I think they only sent these out to try and further skirt EU law regarding refunds.
I've almost totally written off ever seeing this physical game in my hands, and the price I paid I just consider to be an expensive lesson in getting scammed by these boutique physical game companies. I hear this game is great, but this whole physical experience has soured me on the game in general, so I have a hard time looking forward to this new DLC.