pdk27 said:
I'm in the same situation JohnDoe. I ordered on the 16th as well, got a order confirmation and haven't heard anything since.
I've just received an email from Divineo. I'll post it's contents here :
"Thank you for contacting us,
Right now we are very busy working to ship all orders. Last week we moved in a new office and then we had alot of HDLoader that were pre-ordered to ship. Theses event created a back log in our shipment and emails. We appologize for this situation and we hope you understand the situation. Everything should be back to normal next week. If you didn't got your tracking yet, you will shortly.
In addition, here is a small FAQ :
Q1. Why I didnt received my HDLoader yet?
A1. We have *a lot* of pre-order to ship. We will need few days more to ship them all.
Q2. I didnt ordered a HDLoader and my order is late, why?
A2. We moved last week (so we couldn't ship during two days) and we have also to ship a lot of HDLoader that were pre-ordered. You may experiment a 1-3 days delay. We apologize for this delay.
Q3. I received a Canada Post tracking and it doesnt work, why?
A3. There is a small bug with the scan process at Canada Post. Some package show up in the database only when they are received. This should be fixed within 1-2 weeks. But the day you got your tracking, we sent the package.
Q4. I received a FedEx Tracking, and it's not working right now.
A4. The FedEx database will be updated later the same day.
Regards,
Main Manager.
Divineo.com
DiViNeO: Electronics Without Frontiers.
www.divineo.net"