Notice of Change in Service Operator
Dear
Hi-Fi RUSH fans,
We would like to inform you that the service operator of
Hi-Fi RUSH will be changing from Bethesda Softworks to KRAFTON. This transition will begin on November 14, 2025, at 9:00 a.m. (KST).
- Details and Schedule of the Transition
- Start of Service Transition – Starting from November 14, 2025, at 9:00 a.m. (KST), the official service operation of Hi-Fi RUSH will be transferred to KRAFTON. Accordingly, store page contents (such as images, videos, and descriptions) will gradually be updated to reflect KRAFTON ownership.
- In-Game Update Schedule – In-game elements reflecting this change will be updated through a patch scheduled for December 4, 2025, at 11:00 a.m. (KST). Please note that this transition will not affect gameplay content, and you will be able to continue enjoying Hi-Fi RUSH just as before.
- Possible Issues During the Transition
- Until the scheduled patch is applied, the Bethesda.net connection feature within the game will be disabled, which may result in certain error messages being displayed. Other unexpected issues may also occur during this period. We kindly ask for your understanding, and if you encounter any problems, please contact KRAFTON Customer Support for prompt assistance.
- Player Data
- Please rest assured that this transition will not affect your save data, game progress, achievements, or any other player information. You can continue playing Hi-Fi RUSH without interruption.
- Contact Information
- If you experience any issues or have questions related to the game, please reach out to KRAFTON's customer support.
KRAFTON is committed to providing a smooth transition and continuing to deliver an enjoyable
Hi-Fi RUSH experience to all players.
Thank you for your continued support.
Frequently Asked Questions
- Will my existing game data be retained after the transfer?
- Yes. All save data, purchases, downloadable content, and achievements will remain intact.
- Do I need to reinstall the game?
- No. You can continue using the existing installation. However, an automatic update may occur the first time you launch the game after the transfer.
- Will my Steam Cloud saves remain available?
- Yes. The Steam Cloud save function will remain available. Please note that it may be temporarily disabled during the transition period, so we recommend backing up your local save files as a precaution.
- Will there be any changes to downloadable content or additional content?
- No. All downloadable content, soundtracks, and additional content purchased through Steam will remain available after the transfer.
- Where should I contact for customer support?
- Before November 13, 2025: Bethesda Customer Support.
- After November 14, 2025: KRAFTON Customer Support.
- Will my language or region settings change?
- No. Your current language (Korean, English, Japanese, etc.) and region settings will remain the same.
- How will future updates and events be managed?
- After the transfer, KRAFTON will serve as the publisher and handle all game updates, maintenance, and future events. Information regarding updates and events will be shared via KRAFTON's official channels.
- Where should I request a refund or billing assistance?
- Payments before November 13, 2025: Bethesda Customer Support.
- Payments after November 14, 2025: KRAFTON Customer Support.
- Refunds for Steam purchases will continue to be handled directly by Steam Support.
- I get a network error when clicking on "Bethesda.net" in the menu.
- The Bethesda.net connection feature in Hi-Fi RUSH has been disabled. For more details, please refer to the announcements on the KRAFTON Support website.
- What happens to my game now that Bethesda is no longer the publisher?
- You can continue to play Hi-Fi RUSH on your existing Steam account without any issues.
- Will my save data or achievements be affected by the publisher change?
- No. Your save data and achievements will remain unaffected.
- I'm playing Hi-Fi RUSH through Game Pass. Will this change affect me?
- No. Players who own the game through Game Pass can continue to play without interruption. However, you may encounter an error message when attempting to connect to Bethesda.net within the game.
- What happens if I don't install the December 4 update?
- To ensure smooth gameplay, we recommend installing the December 4 update. Failure to update may result in certain features not functioning properly.
