Is there a phone number I can call for UK support?
The live chat is constantly unavailable and emails get no reply
Not sure the live chat will be open yet - I think yesterday they woke up at around 9.30am.
Is there a phone number I can call for UK support?
The live chat is constantly unavailable and emails get no reply
The live chat is constantly unavailable and emails get no reply
Yeah I'm pretty certain they won't trip. I mean they can see you have a vive connected and all.
Wait you think they might or won't?
I think they will, I hope they will, that'll be lame if they don't
Lol yup windlands and budget cut demos all day!Indeed it would be lame. Hey but even if they don't there are dozens of other awesome games out there
I can't see myself monitor gaming for the foreseeable future.
Lol yup windlands and budget cut demos all day!
Not sure the live chat will be open yet - I think yesterday they woke up at around 9.30am.
Keep trying every 5 minutes, you'll get through eventualy
[Please wait for an agent to respond. You are currently 3 in the queue.]
I'm not kidding lol the videos node put up on YouTube looks fucking insane! And budget cuts completely sold me on vr! And I can't absorb all the hype I'm about to pass out tooYou think you're kidding but the feeling Windlands gives you in the Vive is addicting. I don't think I'll stop coming back to it. And it's freaking Budget Cuts I'm gonna play that shit more than the Halo Wars demo.
I gotta sleep now. Absorb the hype for me.
Cheers, I'm now sat in the queue
Been like this for about 10 minutes
Good luck! For reference they told me (UK, Paypal, wave 1) yesterday that my order was processing, would ship yesterday or today, and take one or two days to arrive. I wasn't filled with confidence.
So I did the F5 trick to get my April date a few days ago, and the support confirmed just now that I'm in the first shipment batch, and the credit card transaction has been completed (still shows reserved in my bank).
Hype!!!
[You are now connected with an agent.]
Me:
Hello
Damian:9:24 AM
Welcome to HTC. My name is Damian. How may I help you today?
Me:
Hi, I'd like to find out about my order
Me:
Order #xxxxxxxxxx
Me:
I was told it would ship to arrive today or tomorrow at latest in a previous chat, yet I've had no information or shipping confirmation emails
Damian:9:25 AM
I cannot see when exactly your HTC Vive will be shipped but it's in the first batch of the shipments. Once it's shipped you should receive email notification about it. That the shipment start doesn't mean that everybody will receive it at once. It means that though the month people will be receiving HTC Vives.
For now your order status is in process and everything looks alright. Credit card transaction was completed. Your money might not yet been withdrawn but everything is okay. Sorry that you were over-promised with the shipment
Me:
so you can't tell me when it'll ship?
Me:
I paid over £50 for shipping, that's unacceptable
Damian:9:26 AM
Everybody paid the same amount for the shipment and it takes 1-2 days. But when it ships was nowhere confirmed in the order.
Damian:9:26 AM
and we cannot see when it ships. There is "window" in the system to see when it actually ships.
Me:
can I get confirmation on when UK deliveries will start going out at least?
Damian:9:27 AM
Maybe it was closer to put in the truck. I don't know how DHL is handling the packages to shipment. I can see that you ordered it in very beginning and I wish i could tell you something more but there is just nothing more I can find in the system.
Me:
Who should I contact to get the information I need? There must be somebody with information regarding UK shipping and when it will begin?
Damian:9:29 AM
I cannot answer this question. Maybe if you call HTC support they will have the answers already, but i was not yet informed about it.
Me:
OK, what's the phone number I need for that?
Damian:9:29 AM
‎0845 890 0079
Me:
thanks I guess
useful
lol, he said pretty much the same to me, from word to word.
useful
clarity coming today...
I've no idea how to link it - but "Daniel O'brien" (HTC vive guy) on twitter has said this in response to rather a deluge of pissed-off UKers:
On reddit, it seems CC/debit authorizations are starting to expire, so unless they sort something out then we may be looking at another exciting round of authorizations.
I wonder if us filthy queue jumpers will discover the info we've been given so far ('yes, you're wave 1') is incorrect?
What ive already bought:
-cloudlands minigolf
-windlands
-elite dangerous
-virtual desktop
-vanishing of ethan Carter
-apollo 11
-Crystal rifts
-hover junkers
-fantastic contraptions
-tilt brush
Games I will buy as they unlock
-space pirate trainer
-raw data
-budget cuts
-audioshield
-theBlu
Games I own getting vive support "soon"
-radial g
-project cars
-adrift
Not bad support out of the gate. The only game I cant play thusfar is unseen diplomacy, the space requirements are too much.
My plan for this is to not buy everything at once, because I'll end up switching between everything and not giving anything my full attention.
I'm going to enjoy Fantastic Contraption, The Lab and Job Simulator, then I've already got Elite and Descent to play.
After that, I'll probably get Cloudlands, Ethan, Raw Data, Budget Cuts, Audioshield, Adrift, Project Cars etc etc, but not all at once
My plan for this is to not buy everything at once, because I'll end up switching between everything and not giving anything my full attention.
Is someone gonna make a thread for the giant bomb vive live stream like they did for the rift live stream?
Is someone gonna make a thread for the giant bomb vive live stream like they did for the rift live stream?
Uh, pending charge is gone on my bank account... But the money is back in. As in, the $900 or so they authorized to withdraw is still in my account.
But my vive has already shipped.
Soooo... Do i get the vive for free?
Withdraw all money and wait to see what happens.
Pending charge disappeared. Hopefully this means the real charge is coming today.
Can't wait for when I can import my room dimensions in a software like this and have the full Ikea catalogue available to place in it.
Let me dream. Didn't have any problems with my bank so I'm just hoping Illinois shipments go out today.It doesn't mean that. It means that the bank allows 3 business days before they cancel the hold. So if you had to let your bank know about the incoming charge to get it to go through last time you probably need to do it again.
Seems like nobody in Italy got any info on shipments yet, i asked that Twitter guy but got no answer back
Seems like nobody in Italy got any info on shipments yet, i asked that Twitter guy but got no answer back
i picked up Jeeboman. it looks like a space pirate trainer clone with more variety, like galaga compared to space invaders.
its from the cloudlands minigolf people.
There were some Italians receiving shipment emails yesterday on Reddit. Actually everything started with Italy if I remember correctly.
Or you're talking about today?
Yesterday the shipment emails started coming after 3 CET I think.
Twitter guy is asleep. It's 4:30 in the morning. From what I've read, there should be an email or update in the next hour or two.