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I'm changing my position. Fuck iRiver.

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I just recieved my replacement iRiver h320 from when I sent in my old faulty H320 for repairs/replacment.

Low and behold I open up my new one and the piece of shit has a huge god damn gash across the fucking screen. Waiting on hold for an hour I can understand somewhat. Not having your fucking 800 support number working and having to call long distance to talk to customer service... THEN HAVING TO WAIT ON HOLD FOR AN HOUR.

FUCK. YOU.

Sending in their faulty shit brick to be replaced with another faulty shit brick?

No.

And no, not shipping damage. Last I checked fucking bubble wrap did not cause the screen to look as though someone dragged a dagger acrossed the screen.
 
ipod6cb.jpg
 
They have one. I called it 3 times.

The first two times it worked and I had to call it two times because here's why: The first time I got on the phone with them it was with someone who was a total retard and did not even know what the products the company she works for makes.

I asked if I could send in my iRiver without my original reciept and she said no that I would have to contact best buy and get a copy of my reciept because they keep that shit. I can't do that because it was paid for via my stepmoms credit card and I don't know which one so fuck that. I called back and got on the phone with someone else and they said no, I just needed an RMA number and I could get that by giving them my seriel number or by when I first registed my player.

So I did that, and then I sent in my H320 to be replaced with the RMA information packed neatly into the box. Interestingly enough about a week later I look on the info I packed into the box (via the email they sent me that I printed out) and they got my address wrong. SO I had to deal with that and call them in the THIRD time in which case their 800 number DID NOT work. It rang for 10 minute then the operator recording said the phone number I dialed could not be used or something. I tried several times and got the same answer.

So I called information and had them connect me iRiver America in Milpitas California which is a 407 number or something and I live all the way acrossed the country... so... yeah.

When after it rings I get YOUR CALL IS IMPORTANT TO US and I wait on hold for over a half an hour while calling this long distance number.

Fast forward to today and the player I recieved as a replacement has a gash acrossed the fucking screen.

The players themselves are fucking ACE. The customer support and the outright LIE about the player being firmware upgradable is fucking NOT. At least not in America. You can upgrade the firmware, but you have to use foreign firmware. That doesn't bother me since all you lose is the ability to play Rhapsody and Napster To Go services and shit like that and you gain a SHIT load more that is absolutely awsome. To someone who uses subscription music though it is serious bullshit.
 
Oh, and just for future reference. The reason my first h320 was fucked up was because of a loose connection in the headphone jack which would result in a loss of channels in one of or both ears if the wire was moved around slightly.
 
Diablos said:
That's nice. Get a replacement. Or buy a Creative Zen.

I already have 2 Mp3 players. The iRiver H320 which is now getting sent in for replacement for the 2nd time... and an iAudio X5L which is awsome.
 
Hitokage said:
Too bad the recording on the iAudio sucks!

The voice recording does kinda suck. The volume is too low and the mic isn't sensitive enough. The recording in every other way fucking rocks though. WooWoo

Still, better than iPod with no recording at all...

Oh snap, and nice bait.
 
Lemurnator said:
The voice recording does kinda suck. The volume is too low and the mic isn't sensitive enough. The recording in every other way fucking rocks though. WooWoo

Still, better than iPod with no recording at all...

Oh snap, and nice bait.
No feature is better than a broken "feature".
 
Lemurnator said:
I'm just saying I don't need another Mp3 player anytime soon.
But you ALSO said "fuck iRiver," so, because you made such a bold statement, I suggested an alternative!

PS - You're annoying.
 
Hitokage said:
No feature is better than a broken "feature".

What's broken about it? It's not broken the levels are just too low for the internal mic. Not line in, not FM record. The recording in every other aspect kicks ass.

But you ALSO said "fuck iRiver," so, because you made such a bold statement, I suggested an alternative!

P.S. You're annoying.

P.S. Fuck yourself. :)
 
My MuVo has USB buttseckz with all of your primative brick-form MP3 players. Jamming to Podcasts at the washateria while strange people steal my clothes. WOOWOO.
 
Sorry to hear about that. Getting that kind of replacement is bullshit. They should be embarassed.
 
What's broken about it? It's not broken the levels are just too low for the internal mic. Not line in, not FM record. The recording in every other aspect kicks ass.
Artifacts and lack of options. ;)
 
Diablos said:
k.

But don't get all pissed when someone suggests another mp3 player when the topic clearly states, "Fuck iRiver."

I wasn't pissed, I was just saying I already have an alternative. Thank you for your suggestion. I don't want to fight with you I've always liked you, I don't see why we need to get into this bullshit so I'll just say I apologise for pissing you off. Sorry.
 
kinda funny because my friend who had an iriver pmp-140 broke the glass that covers the screen (totally his fault) then he got a replacement... AND THE REPLACEMENT WAS FAULTY!!! somehow it got an unrecoverable error...

so he just got his second replacement and it works great...

what's also funny is both times he sent the unit back, he kept all the accessories, including the battery, and they shipped him a new boxed unit both times...

so he has three sets of accessories!

well, i guess with the bad there is some good... :lol :lol :lol


my 5GB H10 is still rocking though...

and another friend of mine just got a H10, bring the H10 count to 4, 5 if you count the sister of one of my friends...
 
tedtropy said:
If the iPod doesn't have it, it's not necessary. JOBS HATH SPOKEN LOLNOSCREEN.
If Steve Jobs made it, then it's evil because Jobs punches old ladies and kills babies... or so Lemurs tells me.
 
Diablos said:
LEMURS LIKES ME!!!!
ALL GAFFERS BOW BEFORE ME!!!
OMGHI2U!!!!
PICS PLZ!!!!!!!!!!!!!!!111111

Not really, I just don't want to fight you. I like some of your posts.

If you want to be like that then fine. Go to hell.
 
Hitokage said:
If Steve Jobs made it, then it's evil because Jobs punches old ladies and kills babies... or so Lemurs tells me.

That Jobs punchs old ladies and kills babies makes him interesting, that he makes an overpriced flash player without a screen makes him greedy. At the end of the day, he's richer than I am and I have no idea why I'm still typing...
 
I know you will probably rant at me for replying to one of your threads with a post containing my own opinion (I kid, I kid :D ), but here's my take on your dilemma:

Voice recording? That's what my Dell Axim PDA is for.

I like my devices to specialize in core operations. I don't want my music player or PDA to answer the phone, at least, not yet. The whole "smartphone" thing isn't ready for prime time.

Further, I stick with what I know works. Italicized for importance.

The cell phone is a Sanyo, because my boss (provider of said phone) knows Sanyo makes good phones. The PDA is the aforementioned Dell, since it's a well-designed and well-made machine (thanks HTC, maker of all PPC machines despite the branding), and Dell gave me a 2-year warranty. The music player is an iPod, because Apple products do what they are designed to do, they don't break easily, and they just work, without any real fiddling for best performance or whatever. It stores a helluvalot, too. Pure bonus.

You know what is the same with all of these companies? They're all solid, established brands. They all have [at least] competent engineering teams. And they can all be reached via phone, email, web, etc. I can call them and talk to someone who speaks English, or at least English with a disguised accent.

(By the way, when calling Apple, claim to be a student. The Education guys seem to be a bit better than the Consumer group.)

On top of that, lots of people have these devices, so there are hacks and large userbases for them. There's no real manufacturer lock-in, save the PPC OS, or iTunes in the case of the iPod. But, you know, that's not a problem, as these things are well-designed and functional. PPC has lots of cool free stuff, and iTunes (again, as with the iPod itself) just works.

I don't have to mess with any marginal customer support staffs. I'm not locked in to a particular way of doing things, except for a few conceptual restraints that make sense. I have the freedom to use my devices how I want to (Linux on the iPod, for instance). I've picked neat devices that suit my needs and wants while not making my life overly difficult.

I've learned my lesson in dealing with startups, which I guess is the point of this whole rant. I had a Tapwave Zodiac, which is now sold, mainly due to it not fitting with my workflow very well as it's more a gaming/media device than a PDA; but Tapwave also closed up shop a few weeks ago. As they were the only source for support and guidance for developers, as well as the only force really pushing the system, it wasn't worth it to me to keep the Zod.

The iRiver, it seems, is a product in a similar position. If iRiver goes down, who do you turn to? They can't give you a replacement if it breaks again, they won't update the software anymore, and you can't get a new device with the same design philosophy later on, since a next generation model of the device won't be released.

Look into the companies you give your money to, make sure they'll be around for a while. It's nice to know that if I need to replace my iPod, Apple will send me a unit that won't have a gash in it.
 
tedtropy said:
That Jobs punchs old ladies and kills babies makes him interesting, that he makes an overpriced flash player without a screen makes him greedy. At the end of the day, he's richer than I am and I have no idea why I'm still typing...
steve.jpg
 
On top of that, lots of people have these devices, so there are hacks and large userbases for them. There's no real manufacturer lock-in, save the PPC OS, or iTunes in the case of the iPod. But, you know, that's not a problem, as these things are well-designed and functional. PPC has lots of cool free stuff, and iTunes (again, as with the iPod itself) just works.
There are programs other than iTunes that support the iPod, like amaroK. :D
 
Hitokage said:
There are programs other than iTunes that support the iPod, like amaroK. :D
This is true, but iTunes works, and does not bother me much.. So I let it do its thing, since I don't care to spend time adapting to another program.

But I'll check that one out. :)
 
Well, amaroK is a fantastic program and does support ipod importing and also podcasting, but it's UNIX only(including OSX with a little work). There are others still, but yeah, iTunes works.
 
A gash across the screen isn't that bad, is it? Perhaps you should find some foster parents for this little iRiver so it can have a chance in life. Or would you have preferred that it had never been made?

^_^ jk jk
 
a couple of comments in this thread:

lack of a feature is better than a poorly implemented feature. why? Because you are still paying for the poorly implemented feature, whereas if the feature isn't included, you are not paying for it.

small companies can be gold or coal. Some small companies rule the school (Tivo), others end up leaving you holding the proverbial bag (UltimateTV). There are extreme disparities between the quality of support and customer service amongst small companies.

Large companies on the other hand are pretty universal in their support and service (for the most part good, some parts not so good)

the iPod shuffle kind of sucks. as an inexpensive iPod it's great. As a flash based MP3 player it is really lacking and very expensive. Seems like a way for Apple to make sure everyone can have an iPod, but not necessarily apple's attempt at a value priced MP3 player.

you can't make a topic called "fuck such and such a company" and then not expect people to assume you are looking for a replacement to said company's product.
 
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