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Microsoft/UPS has lost my 360.

S

StoOgE

First tragedy, then farce.
GOOD GOD. So, my 360 breaks and I sent it off to be fixed. MS sends me a box last week and I send it off overnight via UPS on Tuesday. UPS doesnt have any record of the tracking number and MS never got my box.

There was insurance on it, but it was tied to the tracking number, which UPS says was never used so no insurance on the package.

MS says it may turn up in a few days.. but it looks like I might have gone from broken 360 to missing 360. GOD DAMNIT.

So, if I havent heard anything next week, I might be having a sale on some 360 games/accessories.
 
AdmiralViscen said:
That's fucking insane. Don't you have some kind of paperwork from UPS to prove you used them to ship?
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Sadly no. Microsoft had a prepaid UPS label in the box they sent to me. MS should have that paperwork somewhere, likely in a trashcan.

All I have is a handwritten copy of a tracking number that is now completely useless. Between this and getting screwed at my job (see off topic forum) Im having a great weekend.
 
lost? More like UPS guy working transfers stole yer Xbox

Better contact all of the UPS branches in your immediate area and inquire that they crack down on that shit
 
belgurdo said:
lost? More like UPS guy working transfers stole yer Xbox

Better contact all of the UPS branches in your immediate area and inquire that they crack down on that shit
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they are trying to figure out who was sent to pick my package up, said they will get back to me Wed. MS was carefull not to mark their name anywhere on the box...

I did find one thing out though, UPS has 1700 packages a day being delivered to MS' repair place in McCallen TX. 5% failure rate my ass.
 
StoOgE said:
they are trying to figure out who was sent to pick my package up, said they will get back to me Wed. MS was carefull not to mark their name anywhere on the box...

I did find one thing out though, UPS has 1700 packages a day being delivered to MS' repair place in McCallen TX. 5% failure rate my ass.
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I Figure the failure rate is more around 15-25%
 
I'm so sorry to hear about that... It's been a long time since I've had a string of bad luck like you've had. It hits everyone of us at least a few times in our lives. In the end everything is going to turn out all right, but getting there is complete misery.
 
DreamMachine said:
I Figure the failure rate is more around 15-25%
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Gimme a break. If the failure rate was that high there would be a complete shitstorm of complaining, not a random "My 360 is bust!" thread once in a while. Hundreds of people here have a 360. How many "it's broke" threads have there been? 10?
 
VALIS said:
Gimme a break. If the failure rate was that high there would be a complete shitstorm of complaining, not a random "My 360 is bust!" thread once in a while. Hundreds of people here have a 360. How many "it's broke" threads have there been? 10?
Click to expand...

Selective reading is fun. If you go by the list of X360 owners on this board and the number of them that have posted in the X360 defects thread you'll find 10-20% have had issues. The reason why you don't see that many broken X360 threads is that most people posted in the main thread.
 
Wouldn't broken Xboxes go to the same place? If so, there's a crapload more of them hanging around which would explain the number of deliveries.
 
Bebpo said:
Selective reading is fun. If you go by the list of X360 owners on this board and the number of them that have posted in the X360 defects thread you'll find 10-20% have had issues. The reason why you don't see that many broken X360 threads is that most people posted in the main thread.
Click to expand...
I'm too lazy/tired to count the number of posts actually mentioning a new broken 360 in that thread, but with 269 replies and seeing that most of them are people saying their 360 is fine or bitching about MS, I'd say that quite less than 100 people on GAF have had a broken Xbox 360 (I'm one of them btw). I don't know how many have a 360 here, but I'd be surprised if that number was less than 1000.
 
DreamMachine said:
I Figure the failure rate is more around 15-25%
Click to expand...

I don't think people realize what they're suggesting when they give percentages this high. I've heard similar things about PS2 hardware. If a failure rate at this level was monitored and noticed, no matter how much bad PR and no matter how much money would be lost from a recall... that is precisely what would occur. That number is so ridiculously high that it'd be easier just to fix the problem then have to face the likely neverending string of lawsuits you're going to have to go through.

There is no "15-25% failure rate. Even a 1% failure rate is pretty astronomical as far as these things go (in the long term).
 
Bebpo said:
Selective reading is fun. If you go by the list of X360 owners on this board and the number of them that have posted in the X360 defects thread you'll find 10-20% have had issues. The reason why you don't see that many broken X360 threads is that most people posted in the main thread.
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where's the list? I have one and I'm not on it, I bet many others aren't on it either ... Let's bring the percentage down (or maybe up :D )
 
People are MUCH more likely to post on a message board and say something is broken than they are to post and say 'everythings fine'.

If you use a forum for statistical analysis of anything, it will always be skewed towards the negative.
 
Blimblim said:
I'm too lazy/tired to count the number of posts actually mentioning a new broken 360 in that thread, but with 269 replies and seeing that most of them are people saying their 360 is fine or bitching about MS, I'd say that quite less than 100 people on GAF have had a broken Xbox 360 (I'm one of them btw). I don't know how many have a 360 here, but I'd be surprised if that number was less than 1000.
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I agree. There isn't a rampant problem with 360's. I believe MS has said less than 5%. I also agree that 5% is definitely on the high side of industry "norm".
 
heavy liquid said:
Are you sure it was UPS? I thought MS used DHL exclusively.

I've only heard of them using DHL on the Xbox forums, and that's what they used for mine as well.
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That would be some funny shit if you dropped off your 360 to the wrong carrier.
 
jedimike said:
That would be some funny shit if you dropped off your 360 to the wrong carrier.
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I just checked the xbox forums, and I guess they're using UPS now too, so that's probably not the case. Would be funny, though. :)
 
Blimblim said:
I'm too lazy/tired to count the number of posts actually mentioning a new broken 360 in that thread, but with 269 replies and seeing that most of them are people saying their 360 is fine or bitching about MS, I'd say that quite less than 100 people on GAF have had a broken Xbox 360 (I'm one of them btw). I don't know how many have a 360 here, but I'd be surprised if that number was less than 1000.
Click to expand...

Registered posters? I'd say less than 300 frequent posters on GAF have an X360, maybe even 200. Just go by the Xbox 360 gametag list and there's no where near 1000.

Just guessing I'd say about 200-300 posters on GAF have an X360 and maybe 30-50 of them have had problems.
 
Bebpo said:
Registered posters? I'd say less than 300 frequent posters on GAF have an X360, maybe even 200. Just go by the Xbox 360 gametag list and there's no where near 1000.

Just guessing I'd say about 200-300 posters on GAF have an X360 and maybe 30-50 of them have had problems.
Click to expand...

It's kind of dumb to be arguing this because we're all just guessing here, but I seriously doubt that only 300 GAF members have a 360. Right now GAF has over 9,000 members. That's 9K "hardcore" gamers. You're trying to tell me the 360 GAF adoption rate is only like 3%. I think Blim was undercutting when he said 1,000.
 
jedimike said:
It's kind of dumb to be arguing this because we're all just guessing here, but I seriously doubt that only 300 GAF members have a 360. Right now GAF has over 9,000 members. That's 9K "hardcore" gamers. You're trying to tell me the 360 GAF adoption rate is only like 3%. I think Blim was undercutting when he said 1,000.
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Yeah, 300 is ridiculously low. At 3000 GAFfers with 360s, that'd be just 30% of our "hardcore" gaming community picking up the first next gen console, which is a much more reasonable figure. Basing your estimate off the Gamertag list is insane. I like gaming age, but I have my own friends and I have no reason to ever post my tag in that thread.
 
jedimike said:
It's kind of dumb to be arguing this because we're all just guessing here, but I seriously doubt that only 300 GAF members have a 360. Right now GAF has over 9,000 members. That's 9K "hardcore" gamers. You're trying to tell me the 360 GAF adoption rate is only like 3%. I think Blim was undercutting when he said 1,000.
Click to expand...

You don't have 9k users here that posts though.
 
Kroole said:
You don't have 9k users here that posts though.
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But as previously stated, a disproportionately high number of them would logically post to complain about their 360s breaking. No reason to tell everyone you have a 360 and everything's fine.
 
ChrisReid said:
But as previously stated, a disproportionately high number of them would logically post to complain about their 360s breaking. No reason to tell everyone you have a 360 and everything's fine.
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Except that everyone who has posted that their X360 has broken has been a well known GAF poster that frequents the board and posts everyday. Where are these people who never post on GAF and then suddenly post that their system is broken?

But yeah, this is pointless since we don't have any hard numbers.
 
ChrisReid said:
But as previously stated, a disproportionately high number of them would logically post to complain about their 360s breaking. No reason to tell everyone you have a 360 and everything's fine.
Click to expand...

So you're saying that some registered users here have suddenly come out from their shadows and just posted that they had a broken X360 and then crawled back?
 
Bebpo said:
Selective reading is fun. If you go by the list of X360 owners on this board and the number of them that have posted in the X360 defects thread you'll find 10-20% have had issues. The reason why you don't see that many broken X360 threads is that most people posted in the main thread.
Click to expand...

I wasn't using this board to specifically state what the failure rate on 360s is other than to insinuate 15-25% is preposterously high. If the failure rate was even 1 out of every 10 there'd be wall-to-wall complaints. Here and everywhere. 1 out of every 10 of something failing would probably get a product recalled.

Do we need to do a banal "Your 360 is broken: Yes or No?" thread to find out the failure rate is probably around the usual 3-5% or slightly higher? To suggest 10-20% is pretty far out there. I mean, people don't make threads claiming, "Hey! My 360 is working!" Same is gonna happen when the PS3 comes out. An unfortunate minority will have problems and make threads about it while likely 95% have no issues.
 
Seriously, if 1/4 or even 1/5 of every single Xbox 360 owner had a problem, it would be huge. That kind of failure rate is recall material. It's absurd to even suggest that kind of rate.
 
Speevy said:
I sent my A/V cable for replacement. I hope it doesn't get lost.
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Oh yah, you had the Black and White thing happening... MS confirmed it was your cable? If you can't wait Gamestop sells used cables for $13.
 
No, it was UPS.. and no I dont have a slip confirming I sent it UPS. Microsoft gave me a prepaid sticker thing and had it inside the empty box they sent me. There was nothing FOR me to keep, I called in a pickup at work and the guy came and grabbed it. All I have left is the piece of paper instructing me on how to pack it, and the tracking number I scribbled on it. Plus, the stuff in the computer from MS saying I have issues and am sending it.. but honestly anyone could claim to have a broken system, then not ship anything and claim it was lost by UPS. UPS have a record for the tracking number, so thats what it looks like.. I think Im boned.

Unless UPS people know where the 360's are going, I doubt thats what happened. The delivery address just said "service center" or something like that, it wasnt obvious it was a 360.

And yeah, Im having bad luck. Im expecting my GF to dump me any second now.. I cant think of what else could go wrong? Fire at my condo building? HDTV falls and kills my dog? Sound system blows out all my speakers causing a fault shift? Dunno, but Im locking myself in my room because I obviously have done something to anger the gods.
 
Yea, same shit happened to me Stooge. MS switched shippers, DHL is no more. I've talked to the supervisor at least 3 times this week and she keeps feeding me the same bullshit. My 360 has been shipped out since last Saturday and nothing has shown up in their repair center yet. Inside the box they sent me DHL directions, so of course I put it into the nearest DHL box instead of UPS. The DHL people are telling me that the driver who picked up my box gave it to UPS on Tues. If thats the case my system should be w/ MS right now. So somebody is lying to me and if my system doesnt arrive at the repair center by Monday I'm gonna demand MS send me a replacement system until mine gets found.

They shouldve never gave me outdated directions....How fucking stupid could they be?!
 
Our 360's are playing with each other in 360 heaven :(

Meanwhile we're bored out of our minds. If/when I get the thing back Im going to try and force MS into some free Xbox Live or something for my trouble.

Sounds like UPS is just having issues with the number of packages going there OR someone at UPS has figured out whats in those boxes and is intercepting them. Hopefully this will resolve itself soon, but yeah my package should have been there days ago. In fact, there ETA on me getting it back was today.
 
1700 shipments a day isnt bad at all....i am sure some are 360's some are xbox, and most of the shipments are for different parts that may be needed to fix units....hds, fans, mbs, dvd drives, screws, rubber feet,etc. So 1700 shipment isnt 360's only. Think a bit before throwing that crap on the forum.
 
DaddyZ said:
Is there a way for us to get replacements, while we wait?
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I seriously doubt it. The thing that really pisses me off is I shouldnt have even had to go through MS but gamestop decided to make me wait a month to use my replacement plan for them. They have shortages and any consoles they get in they are selling bundles too..

nevermind I allready bought a 900 dollar bundle, they allready got my money so they dont give a shit anymore. Last money EB/Gamestop ever got for me. MS has a week to sort this shit out or they sold me my last console, no matter how awesome the next one is... unless they do something like give me a free game/Xbox Live to make up for this.
 
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