Early last year, executives at a small hospital an hour north of Spokane, Wash., started using a company called EmCare to staff and run their emergency room. The hospital had been struggling to find doctors to work in its E.R., and turning to EmCare was something hundreds of other hospitals across the country had done.
Thats when the trouble began.
Before EmCare, about 6 percent of patient visits in the hospitals emergency room were billed for the most complex, expensive level of care. After EmCare arrived, nearly 28 percent got the highest-level billing code.
On top of that, the hospital, Newport Hospital and Health Services, was getting calls from confused patients who had received surprisingly large bills from the emergency room doctors. Although the hospital had negotiated rates for its fees with many major health insurers, the EmCare physicians were not part of those networks and were sending high bills directly to the patients. For a patient needing care with the highest-level billing code, the hospitals previous physicians had been charging $467; EmCares charged $1,649.
The billing scenario, that was the real fiasco and caught us off guard, said Tom Wilbur, the chief executive of Newport Hospital. Hindsight being 20/20, we never would have done that. Faced with angry patients, the hospital took back control of its coding and billing.
Newports experience with EmCare, now one of the nations largest physician-staffing companies for emergency rooms, is part of a pattern. A study released Monday by researchers at Yale found that the rate of out-of-network doctors bills for customers of one large insurer jumped when EmCare entered a hospital. The rates of tests ordered and patients admitted from the E.R. into a hospital also rose, though not as much. The use of the highest billing code increased.
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Courtesy the NY Times.
Causing problems even among the insured.