By ALESSANDRA STANLEY
Published: September 20, 2005
Oprah Winfrey is not a diva. At all. No way. She is so adamant on that point that she brought the head of Hermès USA onto her talk show yesterday to admit it and apologize in front of a national audience.
"I would like to say we're really sorry," Robert Chavez, the chief executive officer of Hermès USA, said contritely. "You did meet up with one very, very rigid staff person."
Ms. Winfrey corrected him. "Rigid or rude?" she asked with icy sweetness. He hastily assented. "Rigid and rude, I am sure."
The Hermès incident was one of the more florid tabloid stories of the summer: Ms. Winfrey, one of the wealthiest and most famous women in the nation, was turned away from the Hermès flagship store on the Rue du Faubourg Saint-Honoré at closing time. That kind of resounding "non" rang a bell with anyone who has tried to argue with a Parisian salesperson. But many people also interpreted the rebuff as racism, arguing that Ms. Winfrey would have been treated better had she been white. (Simpler souls merely relished the prospect that someone as famous as Ms. Winfrey would be denied anything, ever.)
But Ms. Winfrey seemed most bothered that people assumed she was irate because she had been denied a chance to shop. "Shame on anybody for thinking that I was upset for not being able to get into a clothes store and buy a purse," she said. "Please."