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Packet loss and loooong pings?!?

I’ve been having some issues with lag while playing Killzone Shadow Fall (KZSF) recently so I decided to run a smokeping through DSLReports to see if my connection is the problem or if it is just KZSF. I’ve run the test for about a week and noticed that when I’m using the my connection in primetime (4-10pm MST) I encounter more packetloss and higher pings (which I assume is typical), but I want to know if it is out of the normal range.

Here is an average day for my internet connection:

My overall packetloss (over the past ten days) looks something like this:

Is this typical ping/packetloss that other users are experiencing or is this something I should contact my ISP about?
 
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