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[Nerdom4eva]

I got a DS for Christmas and noticed a dead pixel glaring at me from beyond the grave. I'm going to send it into Nintendo, but want to time it so it's back in time for the release of Zelda Minish Cap. If that's not possible I'll just wait a while, it's a one year warranty. (I only have a regular GBA, and GBA games improve so much with a lighted screen.) Anyone sent theres in and have a good estimate for turn around time?

 

[Gattsu25]

The repair time should be indefinate

Dead Pixels are annoying but not worthy of a return IMO...



...some of you guys are…

 

[Spiritreaver]

If you have a credit card, just call them and ask for advance replacement blah blah, or whatever just get an exchange basically. They'll send it out to you and you'll get it in 2-3 days and they'll also give you a way to send the defected unit back free of charge.

If you can't do that, you can just send it in normally, Nintendo's website says that the entire repair process, from the day they receive your unit, to when you get it back in your hands, will take around a week.

When using the Factory Repair Service in the U.S., the approximate turnaround time is 5-7 business days. For Canada, it is 3-7 business days. This is from the time we receive the product, to when the product is back to you. It does not include the time it takes for the product to get to Nintendo.

http://www.nintendo.com/consumer/repair/further_info.jsp#long

 

[Nester]

I got a DS for Christmas and noticed a dead pixel glaring at me from beyond the grave. I'm going to send it into Nintendo, but want to time it so it's back in time for the release of Zelda Minish Cap. If that's not possible I'll just wait a while, it's a one year warranty. (I only have a regular GBA, and GBA games improve so much with a lighted screen.) Anyone sent theres in and have a good estimate for turn around time?

I brought mine back to the store I got it at and swapped it for a different one. I don't know if DS systems are still hard to find though, so it may not be an option for you.

 

[GaimeGuy]

Six days for me, from the day I sent it out to the day I got it back.

Thank you FedEx (for bringing it to Nintendo), Nintendo (for repairing a single dead pixel for free), and UPS (for delivering the DS back to me from Nintendo).

 

[cvxfreak]

Nintendo repair was pretty quick when I had my SP repaired due to a broken battery.

 

[Silent_Echo]

Why not just box it back up and exchange it?

 

[automagnus]

Why not just box it back up and exchange it?

The junior member speaks wisdom.

 

[Spiritreaver]

Why not just box it back up and exchange it?

Advanced replacement from Nintendo is much less of a hassle. Exchanging it at whatever store you go to can cause more problems than you need. What if they don't have any? I called my local walmart that I got my DS from to see if I could make an exchange, but they were out. And really, if you do exchange what's to say you're going to get a unit without a single dead pixel? Hell you could end up with more and thus you'll have to exchange yet another until you finally get that right unit.

Don't risk any of that and just go to Nintendo. They don't ask any questions regarding dead pixels and they get you your DS in a week or less. Hell 2 to 3 days with advanced replacement and you still get to keep your first DS during the wait period, so you don't lose any time.

EDIT: Fuck, Nintendo has seriously screwed up my grammar. Damn GBA.

 

[The Faceless Master]

try exchanging first... it took me literally 2 minutes at gamestop to exchange my classic nes gba sp...

went in and gave it to the clerk, he looked it, had his associate look at it, then got a new boxed one, packed up the old one, opened the new one, checked it and gave it to me to check...

i checked and then he did some magic with the receipt and bam i had a crispy new one...

 

[Shompola]

How common are dead pixels on GBA and GBA SP? I never really heard about anyone complaining about dead pixels on those handhelds... Infact I have heard it on LCD monitors/tv's, cameras and now DS and PSP.

 

[Alex]

Never heard of the problem on typical GBA, but dead pixels were not too uncommon on SP, back at launch at least. Little fragments of dust getting under the screen, and in turn glowing due to the frontlight was the big thing however, I exchanged mine at Target due to that. No problems since.

 

[GaimeGuy]

How common are dead pixels on GBA and GBA SP? I never really heard about anyone complaining about dead pixels on those handhelds... Infact I have heard it on LCD monitors/tv's, cameras and now DS and PSP.

I rechecked my GBA and SP's, after I got my DS. Sure enough, I found dead pixels. the screen and lighting quality just aren't high enough that you notice them on the SP and GBA, though. That's why no one complained.