Much of the credit for Japan's flight to quality and the making of its world-class reputation goes to quality guru W. Edwards Deming. Deming urged companies to concentrate on constant improvements, improved efficiency and doing it right the first time. Deming was a professor of statistics at New York University when he was invited to Japan in 1950 to run a seminar for business leaders. Since the 1930s, Deming was interested in using statistics as a tool to achieve better quality control. Essentially, his idea was to record the number of product defects, analyze why they happened, institute changes, then record how much quality improved, and to keep refining the process until it is done right.
Deming owes at least part of his legendary status in Japan to a professor named Genichi Taguchi, Japan's home-grown quality management expert, who credited many of the American's ideas for his so-called Taguchi method. Taguchi and others would go on to influence a generation of Japanese engineers who would become the backbone of the nation's growing manufacturing prowess.
"I'm very impressed by the way the Japanese admire [Deming]," said Gregory Clark, president of Japan's Tama University. "They keep on talking about him as if he's a god."