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[goodcow]

Yeah, so, I'm calling Staples at nearly 1AM, because I was woken up by my DVD shelf, which I purchased from them, breaking, sending 300+ DVDs all over the floor and my computer desk.

But anyway, the hold music sounds like Shining Force. I feel as if I'm on some boat in the sea heading off to adventure.

 

[MrAngryFace]

Did you get the furniture plan? if you did you get 24/7 support, for most book cases that runs you 3 bucks a year. They fix it for you or give your money back regardless. WE dont make any of the bookcases we sell

 

[theo]

oh man, i've sold so many furniture plans. we will fix your desk for free, its the best deal going. you cant beat it.

wish i could say the same for our technical support protection plans :lol

 

[goodcow]

WTF? There's a furniture support plan? I wasn't presented with such an option...

 

[MrAngryFace]

Furniture plans are supposed to be offered to every customer. Its a pretty braindead super plan. Hell under 250 we dont even ask for the furniture back, just send a card haha.

 

[BuddyC]

:lol

 

[Matlock]

:lol

KARMA

 

[StoOgE]

hey, someone who works at staples, I have a question..

one day I was really bored and didnt want to work, so I was going through the staples catalog in the supply room (no one ever goes there, I can sit for hours playing my DS and no one knows).. and was looking at the canned air (spraying canned air upside down and freezing shit has gotten me through life) and noticed that you have a 35 dollar can of air that is triple filtered or some shit.. I allways wanted to order it, but didnt want to lose my job over canned air..

so can you tell me.. is it the coolest thing ever.. because I imagine you can freeze shit like mad.

related note: holding canned air upside down, shooting something and having it bounce back and hit you in the eye REALLY sucks. putting a smiley face on the back of your bald coworkers head in the same fashion = comedy gold.

 

[MrAngryFace]

I have to card people for canned air, I know that much.

 

[StoOgE]

I have to card people for canned air, I know that much.

well, when you are at work next.. open one of those tripple filtered bad boys up.. hold it upside down and get the first person you see in the face, then come back here and let me know if its everything I allways dreamed it would be. I mean, hitting someone in the face with cheap shit is one thing.. but 35 dollars? The pure lunacy of throwing that much money away on canned air makes it much better. Its like Monster Cable went into the canned air buisness.

 

[theo]

i dont think we stock the 35 dollar canned air. must be catalog/online only

 

[goodcow]

:lol

KARMA

Actually, Amazon.com just fucked up one of my orders giving me $36 in deductions by mistake. I called up to let them know of the error, because I felt it was like stealing, and they thanked me for being honest and said to keep the deductions as a gift for being a good customer.

So, those $36 basically pay for new pants.

Now, I wonder what'll happen because of this shelf incident.

 

[MrAngryFace]

I participated in 2 months of store remodeling last summer, one of those twats sprayed canned air right on my arm, burn was there for 2 weeks.

If you bought it within the month im sure they will work something out. Just mention you werent offered the plan and feel a bit betrayed by that. Explain that you want an exchange and get the plan to boot. Buying the plan will ensure them helping you cause it helps their numbers and an exchange doesnt hurt them in the least.

 

[SKluck]

What? You dudes've been brainwashed. Furniture plans are a wash. Every manufacturer has like 10 year warranties and sends you the part that breaks anyway.

The only shit that makes sense concerning furniture is the chairs. All the chairs we (OMX) sell are complete crap. Nice thing is it covers the cushion and all that. So if after a couple years it feels like sitting on cardboard, just call em up and get a new chair.

But desks and shelves? No one buys those and I don't blame 'em.

 

[MrAngryFace]

ive heard no complaints. Of course some random guy on the internet has far more credibility so ill be sure to rethink my stance on it.

 

[SKluck]

Funny thing is I don't hear complaints either, because everyone forgets they ever bought em :lol.

Not to mention you don't tend to get repeat customers over the course of 3 years. What are Staples plans? 3 years right? I think that is industry standard or something.

I sell these things same as you man, don't be a... stooge.

 

[theo]

but the customer is getting a better deal on the staples furniture plans. small investment = peace of mind. and if anything does happen, it can be handled quickly through the local store or they can just get cash card for the purchase price. i dont think the manufacturer can match that service.

 

[MrAngryFace]

well now that my intelligence has been insulted my nights complete.

 

[SKluck]

Question for ya MAF, is it actually in print that you help people in the store? We actually don't have to help anyone in store, it's a seperate company that does the whole thing, and it's supposed to be only after the manu's warranty ends. But we take pretty much every customer with a plan and help them, even inside the manufacturer's warranty. We don't help people with plans on desks or computers though, for obvious reasons. And honestly, never had someone come in with an issue with a desk or computer for the most part. We do end up helping people that bring laptops in, but only software. Sucks for me cause I'm the only one there that can help with that kind of tech support.

My opinion on the plan thing.

PDAs/portable stuff: rock.
Chairs: rock.
Printers: iffy.
Cameras: iffy. Tends to be a solid deal for most people. People treat their stuff like shit. Only problem is we don't cover dropping or negligence, which is all the coverage people care about.
Desks: Wash.
Computers: Good for most people, cause they're old or "technologically challenged"
Laptops: rock.
Shredders: People are so stupid, they never buy them. IT IS GOING TO BREAK.

Still amazes me that I had someone buy a plan on a pencil sharpener. It's the only time I ever asked someone if they wanted it too (on a pencil sharpener). Actually had someone come in with a broken one and a plan before too. Thing was like $20 bucks and the plan was 4.

 

[fart]

dudes, it saddens me that so many gaffers are wage slaves in retail

 

[goodcow]

Well, apparently the Salvation Army is going to pickup my old unit, I'm gettig a new shelf from another company entirely, and it should be delivered tomorrow.

However, I must say the CSR was quite rude.

 

[Matlock]

Give your brokeass shit to the poor. Nice one.

 

[MrAngryFace]

goodcow: if the CSR was rude feedback is a good idea. They wont get better if no one says anything. And its not like we're going anywhere.

Skul: if we have the item in store and they have a plan we 90% of the time do a straight exchange, but for items sold online only its better to simply dial our people who handle product replacement. Thats up 24/7 and based in florida and youre guaranteed at most 3 minutes of waiting.

Its ok to be skeptical, but ive dealt with manufacturers before, and if the people who sold me something are as a company personally going to either fix it or reimburse me, id rather have that.

 

[goodcow]

Give your brokeass shit to the poor. Nice one.

No, Staples is going to take the item back for a refund, but for whatever reason, at least in Manhattan, the Salvation Army seems to be their pickup courier.

Their delivery couriers are usually Mexicans.

 

[Willco]

I bought my chair from Staples. True story. Manager was helpful and everything. Place looked quiet and boring. You guys have it easy.

 

[goodcow]

MAF: I picked up one of those Staples Rewards Card applications in store about three weeks ago, thinking it was a credit card, but found out it was like a CVS/Duane Reade (if you know of those stores) club card, where you get quarterly rewards.

It says specifically on the card that it works ONLINE, but there's no place at staples.com to input the card numebr to accumulate my points... the coupon field doesn't work. On the phone as well, today, when I was ordering the new shelf, I gave her the number, and she had no idea what to do with it.

Does this card even work? Is it in-store only?

 

[MrAngryFace]

Willco: There's a REASON I dont work at Frys ;P






Goodcow:

Ok, the Staples Reward card's new site:

www.staplesrewardscenter.com

Its the new online center for that shit. As far as use with it online for the free shipping. Not sure. There should be a spot when you enter your address near the bottom where you can put your card number.

You also get 20% back at copy center, forget what the amount require is, too many numbers. Once registered youll also get coupons from time to time. Make sure you register or it wont work for you.

It works online and offline. Its not considered a coupon tho, there should be a specific rewards number entry field.

Furthermore Staples does offer personal and business credit lines if you are still interested. Additionally at some point through the website above in the future its been said youll be able to tie your non-staple cards to the rewards number so you dont have to remember it. Dunno if thats in effect yet. I lost my rewards card, rarely buy OS supplies haha.

 

[Willco]

:lol

MrAngryFace, the icon moreso than the persona, needs to be the new mascot of Staples and appear on commercials to answer customer inquiries. This is too funny.

 

[theo]

if you use the copy center, the rewards card is a hell of a deal. 20% back on all copy jobs

 

[goodcow]

Our records show that there is no enrollment with the given Rewards Number, Last Name and Zip Code. Please verify the values that you have entered.

I sent the form in three weeks ago... does it take that long for them to enter the data? And no, there was no rewards club field at checkout on Staples.com.

 

[theo]

it can take up to 6 weeks i believe

 

[MrAngryFace]

JUST PRESS THE EASY BUTTON HAW HAW.

Yeah aside from being more work for you (calling the rewards department), which at this point you need to decide on. You could also try re-enrolling through that website I think.

Its amazing how long it takes for that stuff to proccess or never process at all. While I know a lot about how Staples works, the Rewards Process blows my mind sometimes.

 

[goodcow]

Just called STAPLES REWARDS CENTER...

It takes six weeks to enroll.

... it takes six weeks to enter about a paragraph of data into a database?

Lazy bastards.

 

[MrAngryFace]

Again, not sure what they're doing over there. I type 90wpm, which is common, I assume the go faster.

If you still have the card however it will still do what its supposed to do. I dont order online from home for myself ever, so not sure where the field is from the order form. Theo might.

 

[goodcow]

 

[MrAngryFace]

Haha. Honestly Im not a fan of the easy button commercials either, because I swear to god some people believe we have one of those.

 

[goodcow]

I'm curious MAF, they're shipping me a 125 pound shelf tomorrow... for free... how much do they pay these couriers?

 

[MrAngryFace]

Hahaha. Not sure, wage discussion within company is not allowed really. I hope a lot, some of the furniture we sell can be a bitch to lug around.

 

[theo]

Again, not sure what they're doing over there. I type 90wpm, which is common, I assume the go faster.

If you still have the card however it will still do what its supposed to do. I dont order online from home for myself ever, so not sure where the field is from the order form. Theo might.

I know you can enter your rewards number when you sign up for an account on staples.com
there used to be an option on the checkout form but i don't see it anymore.

 

[MrAngryFace]

I think they're still working out the kinks. I know they attempted a site relaunch a few weeks ago, appeared on our computers most of the day. Sent one of the computers into a refresh loop which bogged the network tho haha.

They replaced with the old site pretty fast.

 

[goodcow]

I think they're still working out the kinks. I know they attempted a site relaunch a few weeks ago, appeared on our computers most of the day. Sent one of the computers into a refresh loop which bogged the network tho haha.

They replaced with the old site pretty fast.

Retards. Don't they test this shit before going live?

 

[MrAngryFace]

*shrug* We're all just people, Goodcow.

 

[goodcow]

*shrug* We're all just people, Goodcow.

I understand that, but to launch a complete re-design, and then immediately pull it, and now for several weeks, because obviously somthing severe went wrong? That's just gross negligence on somebody's part.

Websites take a long time, I know... my college recently redesigned their website, and it took about a year and a half, from dozens of concepts to realization. But they tested everything along the way, and made sure it worked before it went live. (I helped, I'm apparently a great QA person)

 

[theo]

don't worry, i'm sure someone got fired over it!

 

[goodcow]

don't worry, i'm sure someone got fired over it!

That's not good.

If anything, it was probably due to management putting an unreasonable deadline on them.

But really, they should test things before going live. It's just common sense, especially for a website dedicated to commerce.

 

[MrAngryFace]

It is how it is, I dont think about it too much.