Ok, this is the third time I've bitched about this on GAF but i thought i'd make a thread about it just to warn people who are thinking of buying from these bastards.
The reason why I'm so pissed off is that i preordered digital devil saga for PS2 a month before release, and although the whole point of preordering is so that the shop can order in enough copies of an item to ensure you a copy, dvdboxoffice put me on back order. So anyway i sent them an angry email telling them i at least want an estimate of when they will send the game, or i would buy from somewhere else, but they didn't reply. I'd heard this site had terrible communication but I ordered SMT nocturne from them with no problems at all so i thought it'd be ok, i was very wrong. The fact that they didn't reply pissed me off so much, especially since they were wasting time that could have been spent playing the damn game (which i want SO MUCH). So i decided to just cancel and order from another site. Now the only way to cancel an order at dvdboxoffice is to send them an email requesting cancellation, BUT BECAUSE THEY'RE TOO HIGH AND MIGHTY TO CHECK THEIR EMAIL I NEVER GOT A REPLY TO THAT EITHER.
So i spent the last few days in a dillemma, i had no idea whether they would cancel my order some day, or send me the game and charge me for it, but i really didnt fucking want to wait so i just ordered it from videogamesplus.ca and got immediate confirmation that my copy of DDS will arrive in 1-14 days
Unfortunately i still have no fucking idea whether or not another copy of DDS will turn up in my mailbox someday and deduct the money from my credit card. ASSHOLES.
The reason why I'm so pissed off is that i preordered digital devil saga for PS2 a month before release, and although the whole point of preordering is so that the shop can order in enough copies of an item to ensure you a copy, dvdboxoffice put me on back order. So anyway i sent them an angry email telling them i at least want an estimate of when they will send the game, or i would buy from somewhere else, but they didn't reply. I'd heard this site had terrible communication but I ordered SMT nocturne from them with no problems at all so i thought it'd be ok, i was very wrong. The fact that they didn't reply pissed me off so much, especially since they were wasting time that could have been spent playing the damn game (which i want SO MUCH). So i decided to just cancel and order from another site. Now the only way to cancel an order at dvdboxoffice is to send them an email requesting cancellation, BUT BECAUSE THEY'RE TOO HIGH AND MIGHTY TO CHECK THEIR EMAIL I NEVER GOT A REPLY TO THAT EITHER.
So i spent the last few days in a dillemma, i had no idea whether they would cancel my order some day, or send me the game and charge me for it, but i really didnt fucking want to wait so i just ordered it from videogamesplus.ca and got immediate confirmation that my copy of DDS will arrive in 1-14 days
Unfortunately i still have no fucking idea whether or not another copy of DDS will turn up in my mailbox someday and deduct the money from my credit card. ASSHOLES.
ENDING at dvdboxoffice for longer than 8 days at which time I cancelled. It was sitting there in stock they just hadn't gotten around to it. Same happened with my flatmates order of some DVDs, it took him about 4 weeks to get them delivered to NZ. videogamesplus.ca had it in my hands 1 week from order. To New Zealand. Worth the 5 bucks extra for shipping IMO.