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WD My Book (internet connect external disk storage backup) wake up to find all their data deleted

godhandiscen

There are millions of whiny 5-year olds on Earth, and I AM THEIR KING.

Help! All data in mybook live gone and owner password unknown

I have a WD mybook live connected to my home LAN and worked fine for years. I have just found that somehow all the data on it is gone today, while the directories seems there but empty. Previously the 2T volume was almost full but now it shows full capacity.
The even strange thing is when I try to log into the control UI for diagnosis I was-only able to get to this landing page with an input box for “owner password”. I have tried the default password “admin” and also what I could set for it with no luck. There seems to be no change to retrieve or reset password on this landing page either.
Could anyone help to find what was going on to this drive? I am stuck at emptied data on it now…Thanks in dadvance!

 

CloudNull

Banned
This is why you build your own NAS and configure your network correctly.
I just setup my own NAS to replace the WD my book which has all my old wedding photos and shit stored on it. Luckily the my book hasn’t been connected to the net in year. Seems I might have dodged a bullet.
 

eddie4

Genuinely Generous
I just setup my own NAS to replace the WD my book which has all my old wedding photos and shit stored on it. Luckily the my book hasn’t been connected to the net in year. Seems I might have dodged a bullet.
My NAS has no need for internet access, I just have my subsonic server accessing the music on there so that I can listen to it on my phone.
 
Surprised to see Western Digital crap the bed as their products are always top notch with stellar customer support. Seagate on the other hand are always drowning in hardware failures and complaints (pun intended).
 

Pagusas

Elden Member
Well this thread made me double check all my security on my Synology NAS. For sure turning off quickconnect and any port forwarding on it now... I wish I could completely disconnect it from any internet connection, but my security cameras all run through it and I need the ability to receive push notifications on alerts. Plus it backs itself up to the cloud every night, I'd hate to lose that functionality. Ugh.
 
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Forsete

Member
Thanks, powering off mine (mine is not connected to the cloud though, but I'll wait for WD to figure things out. You never know).
I have since built a TrueNAS but I have some old files on my WD.
 
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