Support NeoGAF

[interactivemonodrama]

I can see the chat option, chat now has a orange backround,which means its available I guess, but still getting error messages when I try to click on that, and I have been trying for 3 hours. What did I do wrong?

"System Error
Whoops! That wasn't supposed to happen.
We are working on the issue and we should be up and running shortly"

I ve got this everytime I tried.

 

[m23]

Edit: Nevermind, most people already know how to get a key anyway

I googled googlewhack and still have no idea what it is lol

 

[nOoblet16]

Got a code, the guy literally generated a code on the fly, that's what he told me "Please wait while I generate a code for you". They have no shortage of codes.

 

[Sword Of Doom]

And, no.

Anyone here get a PC code that had already preordered the game in Origin?

Unfortunately no

 

[Permanently A]

Still waiting for chat...

And I'm guessing NO ONE is willing to trade a PC key for an Xbox One key.

Edit: Looks like the email worked out. Downloading now.

You got the code from the exchange thing? Can you tell me what your case number was? Just want to see how far off I am from getting mine.

 

[interactivemonodrama]

Edit: Nevermind, most people already know how to get a key anyway

Thats not true. For example I still dont have my precious pc key, and have no idea how to get one.

 

[Kinyou]

I misjudged Vikash, dude totally hooked me up with a key

 

[Hakkuei]

I can't even get 600 KB/s when I download something from Steam or anywhere else but I'm currently downloading Titanfall at 5.5 MB/s on Origin right now. What is this sorcery?!

 

[Gandie]

Is there a way to switch to another support person?

 

[J-Rzez]

Welp, seems like just emailing them (EA) works. Got my account flagged to play. No code, just popped up to download and go. (PC of course)

Good on them trying to please the consumer.

EDIT: Wat. DL at 14mbs?

 

[Lewpy]

Thats not true. For example I still dont have my precious pc key, and have no idea how to get one.

?? Have you not been reading the thread?

 

[m23]

What are you all saying to the support guys?

 

[DopeyFish]

Edit: Nevermind, most people already know how to get a key anyway

noooo i was trying to get a google whack not fair

 

[Gouty]

What are you all saying to the support guys?

fancy a tug and yank?

 

[Principate]

I can't even get 600 KB/s when I download something from Steam or anywhere else but I'm currently downloading Titanfall at 5.5 MB/s on Origin right now. What is this sorcery?!

Origin sorcery was blasting through at 10mb/s when my normal max is 2mb/s

 

[interactivemonodrama]

?? Have you not been reading the thread?

I have been doing that all day.
You can take a look at my posts

 

[Principate]

I have been doing that all day.
You can take a look at my posts

hang in there dude I'm trying!

:lol

 

[Hakkuei]

What are you all saying to the support guys?

Just politely ask them to add the beta to your account.

Origin sorcery was blasting through at 10mb/s when my normal max is 2mb/s

Seriously how is this even possible? That doesn't make any sense. I sure am glad though!

 

[GazzaScotland]

Is there a way to switch to another support person?

Gorden came good for me, hopefully you'll be alright.

 

[amorbis]

Yep, I can confirm the EA support chat thing works. Prasun added the client to my account within a few minutes. Good luck!

 

[Quick Mustard]

Is there a way to switch to another support person?

Has he still not come back to you? Christ, thats a shocking amount of time.

 

[wrongway]

Welp, seems like just emailing them (EA) works. Got my account flagged to play. No code, just popped up to download and go. (PC of course)

Good on them trying to please the consumer.

EDIT: Wat. DL at 14mbs?

Could you post how to email them? Going through Help and Contact Us through Origin is just taking me back around to where I am now with a greyed-out chat option. :x

 

[rudieboy77]

EA: "Fuck it... servers are down anyways! Give everyone a key!"

The CSR apologized to me for the wait time while adding it to my account. I'm guessing they look at it like if you are going to spend an hour waiting for chat, they are not going to give you a hard time. Now imagine if the people buying these on ebay knew they could be had for free by just asking.

 

[Gandie]

Gorden came good for me, hopefully you'll be alright.

Did you have to wait after connecting?

 

[Lewpy]

What are you all saying to the support guys?

Accidentally deleted my emailed code on my phone. But it sounds like you don't even have to do that.

I have been doing that all day.
You can take a look at my posts

Get on Origin dude. Sit out the 60 mins on chat and ask for one. PC or Xbox.

 

[Principate]

Has he still not come back to you? Christ, thats a shocking amount of time.

I'm pretty sure one dude was like an hour in here.

 

[Permanently A]

Accidentally deleted my emailed code on my phone. But it sounds like you don't even have to do that.



Get on Origin dude. Sit out the 60 mins on chat and ask for one. PC or Xbox.

Where is the live chat queue exactly?

 

[Gandie]

Has he still not come back to you? Christ, thats a shocking amount of time.

It's been 20 minutes. Not that bad.

 

[GazzaScotland]

Did you have to wait after connecting?

Not as long as you seem to be. Whole process took about 3 or 4 minutes.

Didn't a couple others not get a reply and automatically a different agent replied?

 

[DeadlyParasite]

Origin has always been awesome for download speeds. I still don't understand why people hate it.

 

[Principate]

Just politely ask them to add the beta to your account.

Seriously how is this even possible? That doesn't make any sense. I sure am glad though!

Thinking back it's probably how I managed to download ME3 on my piece of crap internet back home whereas on steam that download would have never finished... (I know because I tried on a similar sized game lol).

 

[Yaari]

Can someone say how they get the chat button to appear, because I don't see it. And I've restarted the enquiry several times now.

 

[Alur]

What are you all saying to the support guys?

I said I had an XBox One code and needed a PC code instead. They added it to my Origin account right there, no questions asked.

Others have just straight up asked for the beta and have been given it.

Like the guy above said, I think they figure if you're willing to wait 60 minutes for it, then they might as well hook you up. Costs them nothing and builds massive goodwill.

 

[Jessie.Bristol]

Where is the live chat queue exactly?

http://help.ea.com/en/contact-us/new/?product=origin&platform=pc

 

[Quick Mustard]

It's been 20 minutes. Not that bad.

Did you ask him and he'd say he'd look into it?

If so, have you tried reloading Origin to see if he's done it?

 

[Lewpy]

Where is the live chat queue exactly?

Just follow the instructions

http://answers.ea.com/t5/EA-Help-Be...visor-using-the-new-EA-Help-page/td-p/2161281

 

[bryanee]

Can someone say how they get the chat button to appear, because I don't see it. And I've restarted the enquiry several times now.

What format you after?

 

[Tecl0n]

Should the wait time reload itself? it's been on "between 55-60 minutes" for a while now.

 

[Principate]

I'm on 10-15 mins guy in queue anyone that wants a key quote with key type.

No promises but i'll try.

http://help.ea.com/en/contact-us/new/?product=origin&platform=pc

Choose demo and beta, then write eligibility then go to chat. May take half an hour of waiting (they're getting slammed) but it should work.

Anyone that wants live chat link.

 

[wrongway]

Can someone say how they get the chat button to appear, because I don't see it. And I've restarted the enquiry several times now.

Sometimes it's just not there, so refresh a million times until it shows up.

Then enjoy a greyed-out Chat Now button for eternity

 

[Effect]

Excellent. The chat worked. Thanks for suggesting that!!!

 

[mylasthope]

I'm on 10-15 mins guy in queue anyone that wants a key quote with key type.

No promises but i'll try.

X1 Please!

 

[Permanently A]

http://help.ea.com/en/contact-us/new/?product=origin&platform=pc

Thanks, I was using the wrong section (used the Titanfall section instead)

 

[Redmoon]

Chat method worked!

Came in asking for help on a legit non working code. Game was immediately added to my account.

Now we're talking about titanfall l0l. I should stop, I'm hogging a rep at this point.
Cheers, Lalmani .

 

[wrongway]

I'm on 10-15 mins guy in queue anyone that wants a key quote with key type.

No promises but i'll try.




Anyone that wants live chat link.

PC please if you can. Whatever happens, thanks for trying :3

 

[m23]

I'm on 10-15 mins guy in queue anyone that wants a key quote with key type.

No promises but i'll try.




Anyone that wants live chat link.

Xbox key pls

 

[Sordid]

Finally got through to 'Rachit' after waiting an hour, he didn't even reply to me. Ignored my messages for a few minutes then I got an e-mail which said

Dear EA Customer,

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Rachit M.
EA Customer Experience

I guess it's just not meant to be if anyone has a spare Xbox One code feel free to pass me one over!

 

[Fattony12000]

HOLY FUCK THAT WORKED

I FEEL LIKE JAMES BOND OR SOME SHIT

Whoa, 25% downloaded in about 2 minutes. Good work EA!

 

[interactivemonodrama]

Accidentally deleted my emailed code on my phone. But it sounds like you don't even have to do that.



Get on Origin dude. Sit out the 60 mins on chat and ask for one. PC or Xbox.

System Error
Whoops! That wasn't supposed to happen.
We are working on the issue and we should be up and running shortly

In the meantime, there are some really great discussions going over at AHQ. Take a Look.

I have been getting this for the last 3 hours, otherwise you wouldnt see me whining here about not getting the key.

 

[BeekleMatter]

I'm on 10-15 mins guy in queue anyone that wants a key quote with key type.

No promises but i'll try.




Anyone that wants live chat link.

PC please good sir.