Just to clarify,
There are actually a number of us (MVP) on GAF. The nitty gritty of what an MVP means is
here. Some MVP's are super active, others not. Every MVP tends to be involved in different areas ... alot of them are super engaged on the PlayStation forums. In my case I report directly back to several SCEA Senior Community Managers. I email them threads from GAF that may directly impact the PlayStation brand. I have also been asked to give my 2 cents worth while doing said emails based on being identified (myself) as being part of the "target audience".
So I may say to the people I report to "hey look at this thread guys it's got over 100 thousand views and everyone's pissed in it. I think they are mad because of x, y and z. Look at all the views the thread has got. That's probaly not a good thing. You should probaly take a look at this or consider doing something about this."
What sort of threads to I bump back to them? Threads like this one. Anything CBOAT related (oh yeah we are VERY interested in those threads). The thread where people were buying stuff on their PS4's accidently while using the DS4 with a PS3. The thread where Scott Rhode was teasing the Last Guardian. The thread complaining about a lack of a North American WarThunder release. Stuff like that. Basically if it seems GAF is really upset about something, I make sure they know and also translate the "gist" of the thread so they don't have to read through 100 + pages. GAF can be very loud, and to an outsider very hard to understand.
Think of me as a community member with a line to SCEA Management also working as a GAF-translator.
edit: on topic, I just watched the video linked a couple pages back.
https://www.youtube.com/watch?v=A3MdOBH-jDc Unbelievable.