I think it is ABSOLUTELY justifiable for Microsoft to continue to take shit for their behavior, just as I think it was justifiable for Sony to take shit for years after 2006. This isn't a charity. When you make a product that is undesirable for many people, the consumers will speak up. When you lie often about your product, the consumers will speak up. When you continue that behavior, nobody is going to give you a free ride - the consumers will speak up.
And that is the way it always should be. That you think it's necessary to protect the hurt feelings of these giant soulless corporations is beyond me, but I don't care. Everyone is doing what needs to be done.
False. Fucks up aren't just related to the mere system policies - even though extremely damaging ones such as their ID @ Xbox Parity clause are still in place - but are related to their lies/deceptions/misdirections. Attitude also matters when evaluating a company, because it plays directly into how much you can trust them with your hard earned cash.
Deceiving customers on power, exclusivity, ad buys, system features (importance of Kinect, Xbox TV) = mistreatment
There's a billion more I can pull up for you. Note a pattern: This is a company that things gamers are idiots and continually deceives them in an attempt to make their situation seem better. All companies are not out for our own good, but that doesn't mean we as consumers have to sit around and take it when they actively mistreat us or treat us like we're bloody fucking idiots. When a company like Sony or Microsoft behave like this, we have a right - and indeed, a necessity - to fight back and tell them to stop. They don't have to listen, and then we don't have to buy.
I do give them "credit." Before I was never going to get their system, now I want to get one when it hits $299.99. Which was the same exact price I got a PS3 at, because Sony also fucked up and didn't know when to shut the fuck up with their deceptions and arrogance. It wasn't until they did start to meaningfully change all aspects of their behavior that I came on board.
Microsoft has to do the same.