You now can get Refunds on Steam

This is a good thing. And it makes me slightly more likely to take a risk on an iffy game that I might otherwise avoid purchasing.
 
Arkeband said:
Will there be measures in place to punish accounts abusing the return system to 'rent' games for 2 hours at a time?
Click to expand...

Obviously if they think you're abusing the system, they'll stop offering refunds.

This is probably more due to less than ideal PC performance for games like MKX and for the barrage of indie games that you just don't know if it's good or not.
 
bigkrev said:
The 2 requirements:
-Bought within the last 14 days
-Played for 2 hours or less

Seems reasonable to me
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Dang, I guess bought it 4 years ago on a steam sale and haven't touched it yet, won't be a good excuse.


:( So many games I haven't touched yet. Dan you steam sales...
 
So basically steam is now offering demos? I can try any game out for almost 2 hours and then return it.
 
hwateber said:
Mortal Kombat refunds incoming? (I realize it's past 14 days)
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I hope so. I don't own the game but I keep hearing about this crazy "If you close the game, it uninstalls the game from your HDD" craziness.

People having to download this 45 gig game again because they want to play. It sounds insane to me but, apparently it's a thing.
 
Huge news and a welcomed change. How long before the first thread on GAF from someone who abuses this.

" Valve won't issue refunds for my games anymore waahhh", after this person goes for 10 refunds within one week.
 
14 days? Damn, there's more than a few I'd like to get a refund on.

But it's nice that they're finally doing this.
 
This was needed, especially for PC games, considering all the configurations out there. At least if you get poor performance/crashes, you can get a refund and not be stuck with a piece of shit that may or may not be patched, or having to wait until you upgrade your PC.
 
Essentially you can try out any Steam game for 2 hours and get a full refund for it?

How does the game even get removed from your Steam library? I thought there was no way of doing that, since games get permanently tied to your account upon purchase.
 
Very good. I check every game I buy and if they need something fixed out of the box, I just hide them until I feel like looking up the fix. Now I can return them and give the money to a working game. This is a huge feature.
 
Zel3 said:
So basically steam is now offering demos? I can try any game out for almost 2 hours and then return it.
Click to expand...

Careful, in the page for it they stipulate that if you are a frequent repeat refunder they may revoke your ability to get refunds. Anyway, this actually seems incredibly reasonable.
 
Tabasco said:
Essentially you can try out any Steam game for 2 hours and get a full refund for it?

How does the game even get removed from your Steam library? I thought there was no way of doing that, since games get permanently tied to your account upon purchase.
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I had a game removed that was gifted to me months after the fact, because the person that gifted me the game charged back. This was several years ago.
 
Being able to refund a purchase made shortly before a game went on sale is great.


Tabasco said:
Essentially you can try out any Steam game for 2 hours and get a full refund for it?

How does the game even get removed from your Steam library? I thought there was no way of doing that, since games get permanently tied to your account upon purchase.
Click to expand...
Of course there is and always have been. They get permanently added unless there's a refund or a chargeback.
Would make zero sense to have it otherwise.
 
Finally.

But they might as well lower that playtime right now, I'm not complaning but it seems overly generous and people will take advantage of it.
 
Tabasco said:
Essentially you can try out any Steam game for 2 hours and get a full refund for it?

How does the game even get removed from your Steam library? I thought there was no way of doing that, since games get permanently tied to your account upon purchase.
Click to expand...
There is an abuse clause so if you are asking for refunds frequently this aspect can be taken away.
 
Ionic said:
Careful, in the page for it they stipulate that if you are a frequent repeat refunder they may revoke your ability to get refunds. Anyway, this actually seems incredibly reasonable.
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Sounds good. Don't want people abusing the system.
 
Tabasco said:
Essentially you can try out any Steam game for 2 hours and get a full refund for it?

How does the game even get removed from your Steam library? I thought there was no way of doing that, since games get permanently tied to your account upon purchase.
Click to expand...

Valve just removes the package from/disables the package on your account. The number you see in the addToCart link that appears when you hover over the buy button on a store page is the id of the sub you're buying. That sub contains the game and any other applicable apps (data depots, DLC, and so on).
 
"About time"?

Digital game refunds of this scale is anything but a common practice.

If there's nothing wrong with your game 99% of digital retailers are gonna tell you to go fuck yourself.
 
dmr87 said:
Finally.

But they might as well lower that playtime right now, I'm not complaning but it seems overly generous and people will take advantage of it.
Click to expand...

I think two hours is just fine, if you buy a game that runs like shit, it gives you enough time to try to tweak it a bit, and if you don't like the performance, get a refund and wait for patches/new PC/a discount.
 
can't see the site so I'm not sure if this is discussed but:

Is there any safety net here about steam keys not bought on steam? if I buy something from GMG they dont have a return policy because they just deliver a key that is non refundable

I'm guessing this would be a reason to make all of my purchases through steam directly?

What if theres broken ass DLC or something that is dogshit? it says almost anything for any reason...

edit: i do wish the timetable was a little longer. MKX is still broken for me and i'd love to just get it the hell out of there
 
I wonder how this applies to traded games?

If you buy a game to trade or gift a game to some one, then that person installs it and plays for 30min and realize they dont want it and request a refund what happens?

Nothing?
Do you get a refund?
Or maybe troll option, they get the money back.
 
What I like most about this is that it seemingly applies to any game offered on their store, not just those published by Valve & a few participating 3rd parties.
 
They absolutely need to make a exception to MK X. The game's been through hell since release and we couldn't do nothing....
 
Not Spaceghost said:
I wonder how this applies to traded games?

If you buy a game to trade or gift a game to some one, then that person installs it and plays for 30min and realize they dont want it and request a refund what happens?

Nothing?
Do you get a refund?
Or maybe troll option, they get the money back.
Click to expand...

Gifts are ineligible if they've been activated.

Refunds on Gifts
We are unable to offer refunds for gifts after they have been redeemed by the recipient.
Click to expand...
 
Train of Midnight said:
"About time"?

Digital game refunds of this scale is anything but a common practice.

If there's nothing wrong with your game 99% of digital retailers are gonna tell you to go fuck yourself.
Click to expand...

About time for Steam is what we are saying. Valve didn't have anything for it to actually be reasonable before to get a refund.
 
Not Spaceghost said:
I wonder how this applies to traded games?

If you buy a game to trade or gift a game to some one, then that person installs it and plays for 30min and realize they dont want it and request a refund what happens?

Nothing?
Do you get a refund?
Or maybe troll option, they get the money back.
Click to expand...

We are unable to offer refunds for gifts after they have been redeemed by the recipient.
Click to expand...

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