Has to be within 14 days of purchase.
You now can get Refunds on Steam
- Thread starter dex3108
- Start date
Has to be within 14 days of purchase.
It's nice that they're doing this, but am I wrong to believe the vast majority of Steam users are conscious as fuck about the purchases they make? I mean hell, do you think people are gonna mess with the refund process if they don't really like the game they got for $2.75 on the Summer Sale?
The Cowboy
Member
Requested a refund on Mortal Kombat X, only took me an hour to get a reply
(My playtime is 1h:30, not 53s)
Quick everyone, request refunds on MKX - maybe they will actually fix it if there is a mass influx of refunds
.Diablohead
Member
Just noticed, well that sucks.
I have only played assetto for 14 minutes, using hacks to make the game run in DX9-10 are terrible and the game doesn't perform well at all, unplayable.
Except for shorter games, particularly indie, that can be finished in a few hrs...
Not quite true:
"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."
They have done this for a long time though, where you can get a refund out of "good faith" if you rarely asking.
. That game is just garbage and a complete waste of money, very likely the worst game I've bought in the last few years.
The Cowboy
Member
I will now agree with this, for a long time I've been anti Steam purchase due to the support system (i largely buy from the cheaper places like GMG etc), but with a refund policy like this in place on Steam - i can say a lot more of my purchases will now be on Steam despite a bit of a jump in price (and heck, i can still get cheap Steam wallet cards
).I'm not willing to go that far yet. The issues still remain, where you might need to talk to someone about something more complex such as an account lock or fraud, and may run into a shit customer service experience. That said, this is a great move in the right direction, albeit I doubt this was particularly difficult to implement as an automated system
As the FAQ States, they will revoke your ability for refunds if you abuse it.
And I don't see why people would abuse it in most cases. Why wouldn't they just pirate it instead, as the end result is the same? They just would be putting their money in the line and risk their steam account. Makes no sense.
MisterLuffy
Member
This is good.
If the game is good and the experience satisfying then the vast majority won't request a refund. There might be a couple freeloaders who try to abuse the system, but that's not going to make a significant impact. But, really, experience shows that you don't have to worry about most people being greedy like that.
There is a 2 hour window. But if your game is finished in less than 2 hours then maybe that game wasn't worth the value in the first place.
If you completely ignore that there's games at all fucking price points on Steam, sure.
Corronchilejano
Member
I don't think I've played more than a couple of games that you can be done with in less than 2 hours.
Leafhopper
Banned
They will notice if people are abusing it hopefully.
Yeah, automated would have been much better.
ieptbarakat
Member
Not really, when you sell a game it should be kept to the same standards of other games regardless of initial game length or content.
Even if you get an amazing half hour of a game you spent $20 on you can be certain that someone is going to feel they just wasted their money.
Compsiox
Banned
They're going to get better support with the release of their physical products. You'll see.
diggmcbadass
Member
I guess they finally realized that they had worse terms than Electronic Arts, and being worse than someone who is consistently voted worst company might not be a good move in the long run.
That being said, I wish they had this shit when I bough NFS: Shift. Spent a week arguing with their support and that piece of shit non-functioning game is still in my library.
That being said, I wish they had this shit when I bough NFS: Shift. Spent a week arguing with their support and that piece of shit non-functioning game is still in my library.
uncredited male
Member
So the Summer Sale is starting on the 16th?
CountAntonius
Member
Damnit Why couldn't this come before I have so many titles who would fit this.
11 actually
Haunted
Member
Holy shit, this is fantastic.
The climate within the industry between customers and big name publishers seems to be declining and declining, seeing such a huge extension of goodwill from one of the big storefronts feels like a breath of fresh air.
If it works as advertised and they hold up their end of the bargain, this is the kind of stuff that fosters good relations and trust in a company.
The climate within the industry between customers and big name publishers seems to be declining and declining, seeing such a huge extension of goodwill from one of the big storefronts feels like a breath of fresh air.
If it works as advertised and they hold up their end of the bargain, this is the kind of stuff that fosters good relations and trust in a company.
I know what the window is. And I don't agree that a 2 hour game is without value.
chaosblade
Unconfirmed Member
This is good news. Hopefully this is one of many steps to improve their support across the board.
DodgyGeezerFella
Member
My only wish was this was retro-active with some terrible purchase decisions since Steam came out 
But about damn time anyway.
But about damn time anyway.JumpJeff84
Member
Very cool
Linearskillz
Member
It's about damn time. First step in the right direction for improved customer service.
Emperor Bohe
Member
There are arcade games like shmups on the steam which can be beaten in a single run of 30 minutes, devs will just have to remove the very easy difficulties which some casual players might not like.
hobblygobbly
Member
What if you can play and finish a game that can be beat in less than 2 hours? There are some of them like indies such as Gone Home? Gone Home is easily done < 2 hours and it's a game I'll never replay. What about games in the future that this may happen with?
Lol? An over sight? Not sure if this has been asked yet.
Lol? An over sight? Not sure if this has been asked yet.