TheRedSnifit
Member
Steam being a monopoly means a lot because what are those 11 million people going to flock to for a better digital games service? They just have to deal with Steam for now.
Steam isn't a monopoly, other clients exist (Amazon DD, for example). If Steam was as terrible as people say, people would "flock" to these other services.
The reality is that Steam works well enough that few people see reason to seek out alternatives.