That's irrelevant. By proxy we saw customers unable to play or return the game. The transaction was underhanded and customers deserve better.
Understand the core principle of any good business: the customer is the most important person in your company.
Demographics and broadband assessment alone can show us that there are many potential customers across the world that will not be in the ideal situation to play an online gate Durango.
The defense should have premises - which it currently doesn't because MS won't speak to it. The defense is currently, "not my problem" "deal with it" "sucks to be you". It's condescending, inaccurate, and worst of all, lazy.