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[clav]

My DS Lite's touch screen hasn't been responding properly. The upper right portion of the screen is very unresponsive. About 90% of the time, it doesn't recognize that I tap there and makes games like Ouendan frustrating to play. I called up Nintendo about it, and since my warranty expired a month ago, they want $50 for repairs or $75 for a refurbished one.

Spoiler

Man, it's just a month. WTF. I thought Nintendo's customer service was #1????

Now, I know there is some way to fix the touchscreen problem. Has anyone fixed this?

 

[HAL_Laboratory]

They are #1. But you can't expect them to bend just because you had a problem after your warranty expired. Pay the $50, I say.

 

[ElectricBlue187]

you gotta get all angry and ask to speak with a manager.

 

[darkressurection]

Knock over the magazine rack on the way out.

 

[radioheadrule83]

$75 for a refurbed system? Do you still have to send in the old one?

 

[Chemo]

Man, it's just a month. WTF. I thought Nintendo's customer service was #1????

Dude, don't be like that. It's out of warranty.

 

[TheGreatDave]

My oldest DS suffers from this. I may replace it with a navy one before they're gone.

 

[Taker666]

I've read before that sometimes the screen can become unresponsive if a bit of grit is caught under the edge around the touch screen.

You could try running a thin sliver of paper/card/plastic around the edging to see if you can fish any thing out. I've seen some claim it fixed the problem.

 

[cvxfreak]

May your credit card can help you?

 

[Sye d'Burns]

Nintendo's customer service page has some potentially helpful advice. They even have instructions for cleaning foreign material from the edges of the touch screen here.

 

[Chao]

 

[Stitch]

you can try to calibrate it.. somewhere in the settings when you start your DS.

 

[Synbios459]

Night before last my DSL was fine, nothing wrong. Yesterday I open it up only to find a fairly big ugly black smudge in the bottom-right corner, with line of the crack going to the right and top of it. It's a launch JP DSL so I have no choice but to buy a new one. Are there any known issues of that happening? Oh and I know no one else messed with it.

 

[Chao]

you can try to calibrate it.. somewhere in the settings when you start your DS.

Nope, I think it is a known issue.
The DS won't calibrate properly because the screen is ****ed up.
When I try to calibrate, it keeps going on and on and on, until I say"ENOUGH" and turn off the system.

 

[CreatureX3]

My niece's DS screen was not responding at one point. My sister called up Nintendo and they told her to do this:

http://www.nintendo.com/consumer/systems/dslite/trouble_clean.jsp

http://www.nintendo.com/consumer/systems/ds/trouble_clean.jsp

And it worked!

 

[Metaphoreus]

Night before last my DSL was fine, nothing wrong. Yesterday I open it up only to find a fairly big ugly black smudge in the bottom-right corner, with line of the crack going to the right and top of it. It's a launch JP DSL so I have no choice but to buy a new one. Are there any known issues of that happening? Oh and I know no one else messed with it.

I had a similar problem with a refurbed DS Lite that Nintendo sent me after I sent mine in for repairs/replacement. Of course, I had it with me at work (unloading trucks), so I figured that it must just have gotten damaged while I was working. That it seems to have happened inexplicably for you, though, is pretty interesting.

Unless you store it beneath a hammer hanging from your ceiling or something.

 

[mrklaw]

I had the same problem. Just gave up and bought another one. Have kept the old one just for super mario bros multiplayer which doesn't need the touch

 

[clav]

They are #1. But you can't expect them to bend just because you had a problem after your warranty expired. Pay the $50, I say.

Wow. They fixed my N64 after three years when the warranty was expired.

I guess Nintendo changed a lot. I'm going to live with it until there is some recall with these.

Or either that, it'll become a dissection project.

 

[Notorious_Roy]

Is the warrenty only one year in the USA? In Holland (and maybe the rest of Europe) it's two years.

Call them and be angry. Speak with a manager. Etc.

 

[clav]

Is the warrenty only one year in the USA? In Holland (and maybe the rest of Europe) it's two years.

Call them and be angry. Speak with a manager. Etc.

I'll try though I think that only works if you're not a 20 year old man and only if you are a female talking to a rep who needs a girlfriend.

I'll do it after work (though probably over the weekend when I'm not so tired).

 

[Stumpokapow]

Wow. They fixed my N64 after three years when the warranty was expired.

You don't call the cafeteria lady a bitch because once in middle school you got a cookie for free and now your demands for more free cookies aren't being met.

 

[Mejilan]

Worst case scenario, if you haven't opened up an RMA with them, try calling back and see if you can get a more reasonable (that is, kinder) rep!

 

[Hcoregamer00]

My niece's DS screen was not responding at one point. My sister called up Nintendo and they told her to do this:

http://www.nintendo.com/consumer/systems/dslite/trouble_clean.jsp

http://www.nintendo.com/consumer/systems/ds/trouble_clean.jsp

And it worked!

I think we should all read this.

 

[clav]

I think we should all read this.

Did it really work?

Well, crap. I don't want to waste a new brush to clean this thing. Do old ones work, too?

 

[Throwaway123456789]

Of course an old one will work, but I don't really advice you to keep using that toothbrush after cleaning the DS...

 

[jrricky]

My niece's DS screen was not responding at one point. My sister called up Nintendo and they told her to do this:

http://www.nintendo.com/consumer/systems/dslite/trouble_clean.jsp

http://www.nintendo.com/consumer/systems/ds/trouble_clean.jsp

And it worked!

yeah, I had that problem and all I did was cleaned it and then checked the caliberation.