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Class Action lawsuit against Ticketmaster

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bill0527

Member
Anyone else get the following email about a class-action lawsuit against Ticketmaster? Looks like the judge is going to allow it to procede as a class-action lawsuit.

--------------------------------------------------------------------------------

SUPERIOR COURT OF THE STATE OF CALIFORNIA
FOR THE COUNTY OF LOS ANGELES

--------------------------------------------------------------------------------

CURT SCHLESINGER and PETER LO RE, )
on behalf themselves and the Certified Class, ) No. BC304565
Plaintiffs, )
v. )
TICKETMASTER, a Delaware Corporation, )
Defendant. )

--------------------------------------------------------------------------------

NOTICE OF CLASS ACTION

TO: All persons who purchased tickets using ticketmaster.com during the period from October 21, 1999 through May 31, 2010 and were residents of the United States at the time of the purchase.

PLEASE READ THIS NOTICE CAREFULLY.

THIS IS NOT A NOTICE OF A LAWSUIT AGAINST YOU

WHAT THIS LAWSUIT IS ABOUT: Plaintiffs filed this case on October 21, 2003. The case is proceeding as a class action on behalf of United States residents. The claims challenge Ticketmaster’s Order Processing Fee and the fee it charges customers who select the UPS Delivery option on Ticketmaster’s website, www.ticketmaster.com (the “Website”), for ticket purchases made by United States residents over the Website between October 21, 1999 and May 31, 2010.

The purpose of the notice is to advise you about the class action, including your rights in connection with the case. This notice is not intended to be an expression of any opinion by the Court as to the merit of the claims or defenses in this case.

The Order Processing Fee Claim. Plaintiffs assert that Ticketmaster’s Order Processing Fee is deceptive and leads consumers to believe that it represents Ticketmaster’s costs to process their orders, and that the Order Processing Fee is just a profit component for Ticketmaster, unrelated to the costs of processing the orders. Ticketmaster disputes these allegationsand disputes that the Order Processing Fee is deceptive.

The UPS Delivery Claim. This claim is brought only on behalf of the Class members who selected and paid for the UPS Delivery option. Plaintiffs allege that Ticketmaster’sUPS Delivery option is deceptive because it leads consumers to believe the price they are paying Ticketmaster is a pass-through of the fees that UPS charges to Ticketmaster and that Ticketmaster substantially marks-up the amount it actually pays to UPS. Ticketmaster disputes these allegationsand disputes that its UPS Delivery option is deceptive.


The Honorable Kenneth R. Freeman has ordered that these claims, made under California’s False Advertising Law and Unfair Competition Law may proceed as a class action consisting of: all United States residents who purchased tickets using the Website during the period from October 21, 1999 through May 31, 2010 (the “Class”). The Court also ordered that a subclass consisting of those class members who also paid the UPS Delivery Price, may proceed as a class action (the “Subclass”). By allowing the Class and the Subclass to proceed as a class action, the Court has not made any determination about the merits of either claim. All Class members will be bound by the outcome of the Court’s ultimate ruling on the Order Processing Fee claim (unless they timely opt out of this case, as described below). All Subclass members will be bound by the outcome of the Court’s ultimate ruling on the UPS Delivery claim (unless they timely opt out of this case, as described below).

If Plaintiffs prevail on their claims, they will ask the Court to award appropriate relief, including requiring Ticketmaster to repay to each Class member any money that Ticketmaster has made as a result of any conduct found to be illegal. Ticketmaster disputes that its conduct is illegal and also disputes that the Class members are entitled to any refunds.

The Court has set the case for non-jury trial beginning January 26, 2011.

The Court has ordered that this notice be emailed to the Class members and publicized. This notice explains the nature of the lawsuit and informs the Class members of their legal rights.

YOUR OPTIONS: If you are a member of the Class and wish to remain in the suit and participate in any potential recovery, you DO NOT need to do anything at this time. You will be represented by the attorneys for Plaintiffs and the Class, who have taken the case on a contingency basis, meaning they will be paid only if they obtain a recovery for the Class. Any fee eventually paid to Plaintiffs’ counsel must be approved by the Court, which may require the payment to be deducted from any recovery obtained in this case, or paid by Ticketmaster, or both.

You have the right to exclude yourself from the class action by filing a written request for exclusion with the Notice Administrator either electronically at www.ticketfeelitigation.com or by mail sent to: Ticket Fee Litigation, Strategic Claims Services, 600 N. Jackson Street, Suite 3, Media, PA 19063. The notice of exclusion must be either postmarked or received (if sent by means other than U.S. mail) by the notice administrator not later than November 8, 2010. You must list your name, address, email address and the name of this case. If you do not exclude yourself from the Class, you will automatically be in the Class and be bound by the results of the lawsuit.

The description of the case is general and does not cover all of the issues and proceeding thus far. A copy of the Third Amended Complaint can be viewed online at www.ticketfeelitigation.com. The file in the case is a matter of public record and may be viewed by visiting the Court Clerk’s office at 111 N. Hill Street, Los Angeles, California.

INQUIRIES: Any questions concerning this notice should be directed to info@ticketfeelitigation.com, or by mail or phone: Notice Administrator / Ticket Fee Litigation / Strategic Claims Services, 600 N. Jackson Street, Suite 3 / Media, PA 19063 / 1-888-511-4623.

The Court has certified the following attorneys as lead counsel for the Class and Subclass: Robert J. Stein, III, Esq. and William M. Hensley, Esq. of Adorno Yoss Alvarado & Smith / 1 MacArthur Place / Suite 200 / Santa Ana, California 92707 and Steven P. Blonder, Esq. of Much Shelist Denenberg Ament & Rubenstein, P.C. / 191 North Wacker Drive / Suite 1800 / Chicago, Illinois 60606. Please do not contact the Court or Defendant’s attorneys.

Not sure how they got my contact information since I don't live anywhere near California. I've purchased at least a hundred tickets through Ticketmaster for various events since 1999. I'm more than happy to be a part of this suit. Although as with most class action suits, after attorney fees, I'm sure I'll receive a nice big fat check somewhere in the neighborhood of $1.75.
 

Stinkles

Clothed, sober, cooperative
Good. Even a little slap on the wrist is better than the nothing at all that's happened to these vampires in the past. They make it less convenient, more expensive, more difficult and more unpleasant to buy tickets for anything. They use financial muscle to do the same thing on a vast scale that they so object to touts doing on a tiny scale. They provide NOTHING but blackmail to the consumer. Nothing.

And their wording IS deceptive. Delibertely so. And they have changed their definitions and small print several times as a result.
 

Stinkles

Clothed, sober, cooperative
spiderman123 said:
aww shucks i live in Canada. Is it true in the U.S you can sue anyone for anything?!
No, but you can sue a corporation for stealing incremental billions of dollars from a monopolized population. Enjoy sucking milk out a bag.
 
OuterWorldVoice said:
No, but you can sue a corporation for stealing incremental billions of dollars from a monopolized population. Enjoy sucking milk out a bag.


i will thank you. It's very tasty and economical. Capitalism (spits) we communist love our milk. :D

edit: /.nazis/socialist with a sprinkle of monarchism
 

Gouty

Bloodborne is shit
You never know, I got a $600 check earlier this year for a class action I signed nearly a decade ago. I’d completely forgotten about it.
 

Roto13

Member
OuterWorldVoice said:
No, but you can sue a corporation for stealing incremental billions of dollars from a monopolized population. Enjoy sucking milk out a bag.
Bagged milk is awesome you whore.
 

krae_man

Member
Ticketmaster doesn't deserve all the hate it gets. Granted they have a virtual monopoly and benefit greatly from it but bitching about service charges is dumb. So many people don't have a clue how ticketing works.

I honestly think ticketing should be taught at school at some point, because throughout life you're going to be buying tickets for various things and so many people have no clue.

Here are some things you might not know:

-Often the promoter is getting a chunk of the service charge revenue. Why don't they just charge $5 more for their tickets instead of taking a $5 cut of the service charge? So they can advertise artificially low ticket prices, that's why. "Tickets start @$39" with a $10 service charge per ticket, $5 of which they keep looks better on a poster then Tickets start @$44 with a $5 service charge per ticket.

-Costs that used to be in the face value of a ticket(such as credit card fees, the cost of the ticket paper, Facility Fee etc) are now being broken out and added in as part of the service charge, again just to advertise artificially low ticket prices.

-Call centres cost money. The people answering the phone don't work for free,

-Websites don't run themselves for free. You're not "doing all the work", you're doing nothing, the website is doing all the work. And that tech costs money, uses bandwidth that costs money, requires 24/7 monitoring that costs money etc.


Generally speaking the fees you pay, pay for what you're going to see. More often then not the fees aren't pure profit that gets thrown on the pile like many seem to think.

Personally, I would like to see a law that makes it so if you advertise "Tickets start @$20" there has to be a method(such as buy them in person at the venue) for that exact price and end the practice of hiding part of the ticket cost in the fees.

I had one event I sold tickets for that had $14 in unavoidable fees. Fees that 5 years ago would have been in the advertised price and I'm the one who has to deal with the complaints.
 

Celsior

Member
No, if they had competition all these magic fees will disappear, they add these fees because they can.
The problem is they have a monopoly, and they can charge you an ink usage fee because they can.
 

krae_man

Member
Celsior said:
No, if they had competition all these magic fees will disappear, they add these fees because they can.
The problem is they have a monopoly, and they can charge you an ink usage fee because they can.

Umm no.

The theater I work at charges $4.25/ticket over the phone with a $17 cap per order. That money basically pays my salary. The amount of service charge revenue generaged decides how many people to have on the phones durring box office hours. Most phone calls aren't ticket orders either, they're questions about events on sale or stuff that has nothing to do with us and I'm nice and will google the answer for you.

There is no service charge for in person orders so the people using the service are the ones who pay for it. Wow, that's so terrible.
 

GaimeGuy

Volunteer Deputy Campaign Director, Obama for America '16
krae_man said:
Ticketmaster doesn't deserve all the hate it gets. Granted they have a virtual monopoly and benefit greatly from it but bitching about service charges is dumb. So many people don't have a clue how ticketing works.

I honestly think ticketing should be taught at school at some point, because throughout life you're going to be buying tickets for various things and so many people have no clue.

Here are some things you might not know:

-Often the promoter is getting a chunk of the service charge revenue. Why don't they just charge $5 more for their tickets instead of taking a $5 cut of the service charge? So they can advertise artificially low ticket prices, that's why. "Tickets start @$39" with a $10 service charge per ticket, $5 of which they keep looks better on a poster then Tickets start @$44 with a $5 service charge per ticket
Deceptive.

-Costs that used to be in the face value of a ticket(such as credit card fees, the cost of the ticket paper, Facility Fee etc) are now being broken out and added in as part of the service charge, again just to advertise artificially low ticket prices.
Deceptive

-Call centres cost money. The people answering the phone don't work for free,
So include that in the cost of the ticket. Don't advertise a product for $10 and bill it for more. Deceptive

-Websites don't run themselves for free. You're not "doing all the work", you're doing nothing, the website is doing all the work. And that tech costs money, uses bandwidth that costs money, requires 24/7 monitoring that costs money etc.
See above. And this bullshit doesn't get pulled by other sites. Why is Ticketmaster any different?

Generally speaking the fees you pay, pay for what you're going to see. More often then not the fees aren't pure profit that gets thrown on the pile like many seem to think.
Bull. Shit
Personally, I would like to see a law that makes it so if you advertise "Tickets start @$20" there has to be a method(such as buy them in person at the venue) for that exact price and end the practice of hiding part of the ticket cost in the fees.
Or they could, you know, tell you what you're going to be billed for instead of charging $50 for $15 dollar tickets

I had one event I sold tickets for that had $14 in unavoidable fees. Fees that 5 years ago would have been in the advertised price and I'm the one who has to deal with the complaints.
Yes, the fees SHOULD be in the advertised price. As you said, they used to be, and they were taken out so ticketmaster could make deceptive ads about ticket prices. And it's no wonder you're defending Ticketmaster, as you worked for them.

LEAVE TICKETMASTER ALONE!!!
 

castlegar

Member
wenn1941617.jpg
 

krae_man

Member
You know what, never mind, Ticketmaster sucks blah blah blah, Service Charges are pure profit blah blah blah.

No point even trying to explain reality.

Edit: I don't work for Ticketmaster and never have.
 

krae_man

Member
daycru said:
Ticketmaster defense force? Now I've seen everything.

More like be pissed at them for the stuff that actually deserves it(Like buying/merging with competetors and somehow always getting regulatory approval) and stop clumping in things that don't deserve complaining(like the existance of service charges).
 
It's about fucking time.

Shame I live in Canada.

My biggest complaint is that some of the best tickets automatically go to be auctioned off for ridiculous amounts of money before the public even gets a chance to buy them.
 

Nerevar

they call me "Man Gravy".
OuterWorldVoice said:
No, but you can sue a corporation for stealing incremental billions of dollars from a monopolized population. Enjoy sucking milk out a bag.

I'm pretty sure this isn't true; you actually can literally sue anyone for anything. To "sue" someone is just to file a lawsuit with a court clerk, which is just a claim that someone else's actions damaged you. The question is whether you can get a judge to actually _not_ throw the case out.

Note that this should pretty much be the case for any common law legal system (even for you too you dirty Canucks).

Also, wonder if Pearl Jam gets any proceeds from this.
 

krae_man

Member
ScrabbleDude said:
It's about fucking time.

Shame I live in Canada.

My biggest complaint is that some of the best tickets automatically go to be auctioned off for ridiculous amounts of money before the public even gets a chance to buy them.


As far as that stuff goes, Promoters do that themselves. They either sell them on their themselves or funnel the tickets to brokers who do it in exchange for a cut. When you think about it, why wouldn't they? Why sell a ticket for $100 when someone is willing to pay $500 for it? They may as well get a cut of the money. If promoters price their tickets properly, the resale market would not exist and in a perfect world it would not exist.

"Authorized resellers" has got to be the dumbest idea ever. Those sites are filled with scammers and people with customer service standards well worse then the companies that endorce the sites would accept from themselves.

A common scam on resale sites is to advertise tickets they don't have, hope they get a sucker willing to pay $200 above face value, then just buy best available from primary seller.
 

krae_man

Member
Pearl Jam played at an Arena I work at a couple years ago. People complained about the $50 ticket cost. They were all like "I remember when they only charged $18, they've totally sold out". :lol $50 for a concert ticket is cheap, people are weird sometimes.

They run their fan club tickets awesomely. They get the best tickets, tickets are assigned in seniority in the fanclub order, and you don't get the tickets till the day of the concert and you have to show ID to get them.

Paperless ticketing is an awesome way prevent scalping too. It's always fun getting phone calls from wanna be scalpers getting pissed off at the anti-scalping measures. I love saying "Those are the conditions of sale that you agreeded to when you purchased them. Do you want a refund? I'm sure I can find someone willing to pay FACE VALUE for them":lol
 

Hari Seldon

Member
Thank god. I hate ticketmaster with a passion. The worst part is that they monopolize the ticket sales for so many things. I hate these guys and hopefully they lose big time.
 

Hari Seldon

Member
spiderman123 said:
aww shucks i live in Canada. Is it true in the U.S you can sue anyone for anything?!

Yes you can, but if the lawsuit is completely warrant-less the other party can sue for court costs. How is it different in Canada?
 

YagizY

Member
Isn't ticketmaster the company that purposely buys their own tickets and puts them on a sister site and jacks up the prices? I remember hearing about this.
 
BigJonsson said:
Ticketmaster setting up a site for ticket re-selling was the dickest move of all the dick moves they have made
This. It is just an evil system and corporation. It is impossible to get decent tickets legit through them and it sucks so bad.
 

Angry Grimace

Two cannibals are eating a clown. One turns to the other and says "does something taste funny to you?"
I actually am pretty interested in doing consumer advocacy law. The mere fact that most consumers presume that all class actions are automatically bullshit is kind of a bummer, though. Most class beneficiaries seem to think most suits are just sticking it honest businesses based solely on the percentage the individual class members get out of some huge number.

I'm surprised Ticketmaster hasn't been sued for the fact that their ticket prices in general are deceptive because they advertise X price, but charge you that price plus a totally non-bypassable and substantial service charge.
 

bill0527

Member
I've done some more research on this to try and see if the plaintiffs have a good chance of winning. I haven't came to any conclusions yet, but whether they win or lose, Ticketmaster will have to at least open up their books from 1999-2010 if they've got a defense for these accusations.
 
Burns: [chuckles] And to think, Smithers: you laughed when I bought TicketMaster. "Nobody's going to pay a 100% service charge."

Smithers: Well, it's a policy that ensures a healthy mix of the rich and the ignorant, sir.
 

Alucrid

Banned
krae_man said:
Ticketmaster doesn't deserve all the hate it gets. Granted they have a virtual monopoly and benefit greatly from it but bitching about service charges is dumb. So many people don't have a clue how ticketing works.

I honestly think ticketing should be taught at school at some point, because throughout life you're going to be buying tickets for various things and so many people have no clue.

Here are some things you might not know:

-Often the promoter is getting a chunk of the service charge revenue. Why don't they just charge $5 more for their tickets instead of taking a $5 cut of the service charge? So they can advertise artificially low ticket prices, that's why. "Tickets start @$39" with a $10 service charge per ticket, $5 of which they keep looks better on a poster then Tickets start @$44 with a $5 service charge per ticket.

-Costs that used to be in the face value of a ticket(such as credit card fees, the cost of the ticket paper, Facility Fee etc) are now being broken out and added in as part of the service charge, again just to advertise artificially low ticket prices.

-Call centres cost money. The people answering the phone don't work for free,

-Websites don't run themselves for free. You're not "doing all the work", you're doing nothing, the website is doing all the work. And that tech costs money, uses bandwidth that costs money, requires 24/7 monitoring that costs money etc.


Generally speaking the fees you pay, pay for what you're going to see. More often then not the fees aren't pure profit that gets thrown on the pile like many seem to think.

Personally, I would like to see a law that makes it so if you advertise "Tickets start @$20" there has to be a method(such as buy them in person at the venue) for that exact price and end the practice of hiding part of the ticket cost in the fees.

I had one event I sold tickets for that had $14 in unavoidable fees. Fees that 5 years ago would have been in the advertised price and I'm the one who has to deal with the complaints.

This isn't just about service charges. This is about marking up shipping costs as well.

krae_man said:
Pearl Jam played at an Arena I work at a couple years ago. People complained about the $50 ticket cost. They were all like "I remember when they only charged $18, they've totally sold out". :lol $50 for a concert ticket is cheap, people are weird sometimes.

They run their fan club tickets awesomely. They get the best tickets, tickets are assigned in seniority in the fanclub order, and you don't get the tickets till the day of the concert and you have to show ID to get them.

Paperless ticketing is an awesome way prevent scalping too. It's always fun getting phone calls from wanna be scalpers getting pissed off at the anti-scalping measures. I love saying "Those are the conditions of sale that you agreeded to when you purchased them. Do you want a refund? I'm sure I can find someone willing to pay FACE VALUE for them":lol

$50 isn't 'cheap.' I can go to a local venue that has plenty of big acts for tickets that cost anywhere from $12-20 TOTAL. Not only am I saving ~$30 I also don't have to see Pearl Jam.
 

SapientWolf

Trucker Sexologist
Angry Grimace said:
I actually am pretty interested in doing consumer advocacy law. The mere fact that most consumers presume that all class actions are automatically bullshit is kind of a bummer, though. Most class beneficiaries seem to think most suits are just sticking it honest businesses based solely on the percentage the individual class members get out of some huge number.

I'm surprised Ticketmaster hasn't been sued for the fact that their ticket prices in general are deceptive because they advertise X price, but charge you that price plus a totally non-bypassable and substantial service charge.
Yeah it's pretty ridiculous when you think about it.

"10 cent hamburgers! *"

* plus 90 cent cooking and handling fee
30 cent packaging fee
20 cent refrigeration fee
etc.
 
krae_man said:
So they can advertise artificially low ticket prices, that's why. "Tickets start @$39" with a $10 service charge per ticket, $5 of which they keep looks better on a poster then Tickets start @$44 with a $5 service charge per ticket.

I don't see how this is not deceptive at all.

Fucking advertise the real price, or get slapped in the wrist like this. I'm all for it.
 

MC Safety

Member
I hate Ticketmaster and will never buy from it again.

My parents and I took a day trip that was to include a baseball game. I bought the tickets in advance from Ticketmaster, as it was the only venue through which to purchase seats in advance. When the game was rained out, Ticketmaster refused to refund my money, citing a ticket replacement policy wherein I'd have to accept tickets for another game.

I tried to explain to the representatives that the game was rained out, and that the tickets were for a venue too far away to make tickets for another game workable. The representative was dismissive and smug and, ultimately, rude. That Ticketmaster was so inflexible as to wholly disallow refunds for an event that did not occur makes it worthy of scorn.
 

andycapps

Member
spiderman123 said:
aww shucks i live in Canada. Is it true in the U.S you can sue anyone for anything?!

Yes, currently I have lawsuits pending against individuals for looking at me (the nerve of them), against utility companies for making me pay bills, and against McDonald's for making me fat.

krae_man said:
Pearl Jam played at an Arena I work at a couple years ago. People complained about the $50 ticket cost. They were all like "I remember when they only charged $18, they've totally sold out". $50 for a concert ticket is cheap, people are weird sometimes.

They run their fan club tickets awesomely. They get the best tickets, tickets are assigned in seniority in the fanclub order, and you don't get the tickets till the day of the concert and you have to show ID to get them.

Paperless ticketing is an awesome way prevent scalping too. It's always fun getting phone calls from wanna be scalpers getting pissed off at the anti-scalping measures. I love saying "Those are the conditions of sale that you agreeded to when you purchased them. Do you want a refund? I'm sure I can find someone willing to pay FACE VALUE for them"

As said by someone else, $50 for a ticket isn't cheap. Most shows I go to are about $10. The most I paid recently was for the Avett Brothers and that was about $40 each for my wife and I, then another $25 maybe for the Ticketmaster fees. Yes, screw Ticketmaster.
 

Chemo

Member
RustyO said:
$10 charge for postage? or $10 if I pick up and pay cash at the box office. Justifed how?
Because they HAVE to pay the guy handing you the ticket when you pick it up! He doesn't work for FREE!!!

Ticketmaster defense force can fucking blow me.
 
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