Ever been openly hostile/rude to strangers on the phone? Why?
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CadetMahoney
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*click click click*
stops, checks mouse.
*click click click. . .*
yanipheonu
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I worked at a customer service line for a Canadian TV service, so I understood the pain of the guys on the other end, so I don't get hostile.
It's tempting to dehumanize the guy on the other end. But always remember, the guy on the phone isn't "the company". They likely don't have any power other than answering questions, and often are just as confused or pissed at their company's policies as you.
There's no reason to get upset. Just play the game, ask for managers when you want anything outside of some token $5 credit, and stay patient.
It's tempting to dehumanize the guy on the other end. But always remember, the guy on the phone isn't "the company". They likely don't have any power other than answering questions, and often are just as confused or pissed at their company's policies as you.
There's no reason to get upset. Just play the game, ask for managers when you want anything outside of some token $5 credit, and stay patient.
Conkersbadfurday
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Once got a call from an ISP i don't use asking for money. Told the lady I don't have that ISP.
"Sorry sir, but you said your last name was [redacted] and that cannot be a coincidence. You're clearly this person"
I have a fairly common last name
Wound up calling her a dumb bitch and hanging up after like two minutes of, "i'm sorry but you have the wrong number. I do not use your ISP"
"Sorry sir, but you said your last name was [redacted] and that cannot be a coincidence. You're clearly this person"
I have a fairly common last name
Wound up calling her a dumb bitch and hanging up after like two minutes of, "i'm sorry but you have the wrong number. I do not use your ISP"
well... shit. Check again (not the same video).
I sent a traffic ticket to the ticket clinic (an agency that you hire that fights tickets for you and usually guarantees they'll get it dismissed, etc.)
Anyways, after a considerable amount of time and not having heard anything from them, I get a letter in the mail and it says I not only lost the case but I hadn't paid the fee after having lost so I now owed the ticket, court costs and late fees. This on top of already paying the ticket clinic.
I called the ticket clinic and gave the lady that answered the phone a pretty bad rant full of profanity (she's likely the receptionist since I can't imagine they'd ever hand the phone to the lawyers in charge) but I didn't feel that bad about it. Kinda made paying that money a bit easier to swallow. Whatevs.
Anyways, after a considerable amount of time and not having heard anything from them, I get a letter in the mail and it says I not only lost the case but I hadn't paid the fee after having lost so I now owed the ticket, court costs and late fees. This on top of already paying the ticket clinic.
I called the ticket clinic and gave the lady that answered the phone a pretty bad rant full of profanity (she's likely the receptionist since I can't imagine they'd ever hand the phone to the lawyers in charge) but I didn't feel that bad about it. Kinda made paying that money a bit easier to swallow. Whatevs.
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