I love how he says it worked well for the last 12 years. Umm, no it hasn't. People were already complaining about how boring and formulaic it was back in late ShB and really speaking up a lot during EW. It's just that the complaints really stand out a ton now because DT didn't even have a solid MSQ to mask it a little bit, and the players who came in during ShB had a bunch of older content to keep them busy for a little bit.
It's like he doesn't understand why it doesn't work anymore or something. Bro, if you ate your favorite food everyday for 12 years straight you'd fucking hate it.
It's too late for him I'm afraid. I don't think he will figure out that the content formula he's used since 2.0 has to go the way of the Dodo as well as getting rid of the 2 minute meta. Guy just isn't going to deviate from his spreadsheet. They should make him do a book report on FFXI. Maybe then he would figure out how to fix his game.
You have
-Gatekeeping content with weekly tokens for content dead in 1-2 weeks. If not 3 days.
-Bad gearing system
-Bad job class system
-Heavily instanced game making it a disconnected world
-Housing lottery
-FOMO content to manipulate subscribers
-Surplus of meaningful rewards have to be bought with RMT via cash shop
-Actual ingame rewards are GARBAGE
-Lackluster world
-One and done dead zones that are never updated
-Shit story in your story-driven game
-Many systems outdated
-Aims to kill community by making everything doable via trusts
-Adding limited jobs which no one really wants
-Streamlines any kind of skill ceiling from any job and strips them of their identity
-Stuff like relic should be there at launch and not 1 to 2 patches behind
-No one likes being forced to have battle and crafters required for a relic
-Instead of a tome grind relic should involve questlines that take place within the world...not reruns of old content
-Unable to take any negative criticism (big one here guys)
-Still no dedicated Fisher tacklebox
-Simultaneously upsets both casuals and raiders with no middleground to bridge the gap
Dude keeps serving stale crackers and wonders why people aren't happy. He doesn't have a clue.