I used to pay Rogers (my ISP and cable company) $90 and change per month for the following:
60 Megabits per second Internet
200 GB bandwidth
Basic cable TV (channels 2-28)
HD PVR box (with rental fee waived)
Modem/Router combination (with rental fee waived)
This is a deal that is supposed to last until December 2017. 1 or 2 months ago I called Rogers because my local sports team (Toronto Maple Leafs) was playing a game on a channel outside my basic cable package (channel 30). So I called to ask how much it would cost to add that channel.
The lady told me it would cost nothing. She would change me from a package called "Basic Cable TV" to "Basic Select". I would lose zero channels according to her. And I would pay zero extra per month. But I would gain channels like TSN and CNN.
So I said yes and I watched my hockey game that night. Initially I noticed I lost a channel: "Sportsnet One". It was a pretty good channel but I chalked it up to the lady making an honest mistake. "Whatever" I said. And I just moved on. I noticed my bill was $100 that month, and the online app is so fucking confusing, I couldn't tell exactly why the extra $10 was being added. I usually pay a little late so I assumed it was a late fee.
I've carried a zero balance all of this month with Rogers and my bill came due. It was $100 AGAIN and it couldn't possibly be because of any late fee.
I call the company and learn that the lady I spoke to was mistaken. It did cost extra money to move to Basic Select and I was supposed to lose channels moving to Basic Select. I ask them to do the reverse exact opposite of what the lady did for me a couple of months ago. So that I could go back to channels 2-28, re-gain Sportsnet One, and go back to paying $90 and change per month.
The guy on Support told me he can't do that because the old 2-28 cable package I had is not offered anymore. So now I am fucking stuck with this fucking cable package paying an extra $10 per month for what amounts to almost NOTHING. I still don't have "Sportsnet One", I don't even watch CNN and TSN at all (I just stick to Sportsnet and CBC News) and they won't let me revert back to the old package.
The guy told me he literally can't do anything. Ugh. This is the second time Rogers has screwed me. Two years ago I used to pay 90 and change for the following:
60 Megabits per second Internet
320 GB bandwidth
VIP cable TV (channels 2-100+)
HD PVR box (with rental fee waived)
Modem/Router combination (with rental fee waived)
They told me that would last until 2024 and then out of nowhere in 2015 they cancelled the package/promotion and out of nowhere I saw my bill was almost $200 per month. I had to call and complain and bitch until they gave me the deal I described at the beginning of this post.
I'm just frustrated. This company makes it so difficult for me to like them.
60 Megabits per second Internet
200 GB bandwidth
Basic cable TV (channels 2-28)
HD PVR box (with rental fee waived)
Modem/Router combination (with rental fee waived)
This is a deal that is supposed to last until December 2017. 1 or 2 months ago I called Rogers because my local sports team (Toronto Maple Leafs) was playing a game on a channel outside my basic cable package (channel 30). So I called to ask how much it would cost to add that channel.
The lady told me it would cost nothing. She would change me from a package called "Basic Cable TV" to "Basic Select". I would lose zero channels according to her. And I would pay zero extra per month. But I would gain channels like TSN and CNN.
So I said yes and I watched my hockey game that night. Initially I noticed I lost a channel: "Sportsnet One". It was a pretty good channel but I chalked it up to the lady making an honest mistake. "Whatever" I said. And I just moved on. I noticed my bill was $100 that month, and the online app is so fucking confusing, I couldn't tell exactly why the extra $10 was being added. I usually pay a little late so I assumed it was a late fee.
I've carried a zero balance all of this month with Rogers and my bill came due. It was $100 AGAIN and it couldn't possibly be because of any late fee.
I call the company and learn that the lady I spoke to was mistaken. It did cost extra money to move to Basic Select and I was supposed to lose channels moving to Basic Select. I ask them to do the reverse exact opposite of what the lady did for me a couple of months ago. So that I could go back to channels 2-28, re-gain Sportsnet One, and go back to paying $90 and change per month.
The guy on Support told me he can't do that because the old 2-28 cable package I had is not offered anymore. So now I am fucking stuck with this fucking cable package paying an extra $10 per month for what amounts to almost NOTHING. I still don't have "Sportsnet One", I don't even watch CNN and TSN at all (I just stick to Sportsnet and CBC News) and they won't let me revert back to the old package.
The guy told me he literally can't do anything. Ugh. This is the second time Rogers has screwed me. Two years ago I used to pay 90 and change for the following:
60 Megabits per second Internet
320 GB bandwidth
VIP cable TV (channels 2-100+)
HD PVR box (with rental fee waived)
Modem/Router combination (with rental fee waived)
They told me that would last until 2024 and then out of nowhere in 2015 they cancelled the package/promotion and out of nowhere I saw my bill was almost $200 per month. I had to call and complain and bitch until they gave me the deal I described at the beginning of this post.
I'm just frustrated. This company makes it so difficult for me to like them.