1337pwn looks like a good app. I
hate the name though. Any way to change that? :lol
Terrell said:
Check out these threads:
Read OP and last few pages of:
http://www.redflagdeals.com/forums/showthread.php?t=111887
Maybe the last few pages of this:
http://www.howardforums.com/showthread.php?t=859401
If you're within 30 days of your iPhone you'd be in a better position to bargain. What I did was directly reference the Samsung Instinct and Bell's $15 Fun bundle which includes unlimited data, text messaging, caller id, and voicemail. I guess even if you did just sign 3 years for the iPhone you could explain to them how you're planning to sell the iPhone to recoup costs and then save $15 a month with Bell.
How long you've been with Rogers, if you're on time with your payments and stuff, and how many Rogers services you have can all affect what you get I think. You'll want to have at least been with them 6 months. Over 1 year is probably good. Over 3 years and they better be willing to go the distance for you. If you don't like what you're offered, just say "Hm. I'll think about the offer" and hang up. You can also ask them to make a note of the offer on the account, although I believe they don't always do that.
Accessing retentions is done by calling 611, saying "Cancel" and being connected to a rep. They will not cancel your account right away. You'll have to tell 'em multiple times for that =P
I've actually said to them that I'm fairly happy with Rogers service and it's just their price points that are making me switch so that they know what it is they need to do to keep me.
Remember to ALWAYS stay polite. Do not attack them. Do not get angry. My tips I posted on RFD:
Before Calling:
- Know exactly what your plan is
- Know what the competition is offering
- Figure out what needs to be changed on your plan to suit your needs
- Know what you're willing to sign a 3 year contract for, what phone you want
During the call:
- BE POLITE JEBUS. I work retail. I've worked as a rep at a Rogers store. Customers being unreasonable are horrible and I definitely treat them differently than customers who are polite and friendly (who I'd go the extra mile for). I'm assuming it's the same with these reps
- When I called I've stated that I was happy with the service but wanted to cancel purely due to price (which is true, I like Rogers but I do not like their prices)
- Tell them what the competition is offering that you want, which parts of your plan you like, and what can be tweaked (so what can be creditted really) so that you are happy with your price plan
- Just say you'll think about it and hang up if the rep does not seem to want to budge
I've had best results around 1PM - 2PM Eastern on weekdays. I figure that's the time the most experienced retentions reps would be on as that's regular work hours in both Pacific and Eastern time zones and isn't during lunch.
Of course, with those points in mind, remember that I never really went for any "retention plans". I just wanted features that the competition was charging less for or just wanted credits as I found Caller ID to be essential, but couldn't really afford paying more at the time. I didn't try to completely change around my plan.