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Ipod nano scratching

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Slurpy

*drowns in jizz*
Guess I'm not the only one

http://www.theregister.co.uk/2005/09/23/ipod_nano_scratching/

iPod Nano owners in screen scratch trauma
Front panel scratches 'insanely easily'
By Charles Arthur
Published Friday 23rd September 2005 13:20 GMT
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People slavering to get Apple's "impossibly small" iPod Nano into their sticky hands may want to pause a moment: those ahead of them in the queue have discovered that it's also unbelievably easy to scratch the screen, nixing its photo-displaying abilities.

Apple's discussion forums are already host to a 188-post thread on the topic, where people have spotted that the plastic used for the screen and front of the product is as sensitive as a Kate Moss sponsor.

Trouble is that a few scratches will quickly make the colour screen all but useless for viewing album art and photos stored on the machine. In which case you might as well have bought the cheaper, screenless iPod shuffle, hmm?

When the point was put to the head of Apple's iPod division, Jon Rubenstein - who in the past oversaw the development of the Titanium PowerBook - the one that killed off Wi-Fi reception, because metal cages do that - he replied: "Nah, you don't really think that? It's made of the hardest polycarbonate... You keep it in a pocket with your keys?"

Actually, not so for owners we've heard from. "I found that my black 4GB Nano scratched within minutes after peeling off the protective wrapper and wiping it with a cotton T-shirt. I put it in a pocket just once and it was inside the soft case that came with my third-gen iPod," comments poster number 188 in that monster Apple thread.

He's hardly alone: Register reader Matt Baker says "the plastic on the front panel scratches insanely easily", and comments that that hardly makes sense, "especially for a device that's sold in a large amount based on its appearance, and that launched at least a month before any cases for it will be available. Mine has lived either on a work surface, in a shirt pocket on its own, or (as demonstrated by Steve Jobs to be a suitable place when he launched it) in the change pocket of my jeans, again on its own."

You'll also find plenty of irked people at Macintouch (search for "scratch") who've rushed out, as commanded, to snap them up only to find that they're squinting through some sort of fog to see the song name.

So what's gone wrong? Although Apple's award-winning designer Jonathan Ive has improved various things about the iPod Nano over its predecessor - for example, the scroll wheel has texture, making it easier to use - he seems to have overlooked how people really use them. Consumer gear has to live in pockets with change and keys. Only the polycarbonate survive, or something like that.

Apple had similar problems with its ill-fated Cube, where some developed cracks in the plastic moulding - though Apple tried very hard to insist this wasn't so. The difference here though is that the Cube sold dismally, so nobody cared. Much more is riding on the success of the Nano.

Matt Baker, who bought his Nano at the Apple Store in Regent Street, said he went back and found that the assistant manager was "(a) fairly apologetic and (b) seemed to have been fielding the same comments all day, and getting rather fed up of them! He said there's no official company policy at the moment on the scratching, but that it is obviously an issue 'just from looking at mine', and that they'll swap it for me with no problems if I bring the whole thing back".

So if you see a long queue, it might be the returns. In the meantime, any Nano buyers are warned to leave the sticky plastic over the screen, if they want to keep seeing what's on it.

But perhaps this is just another step in the dastardly master plan. Next step, the diamond iPod, sold with the slogan "Impossible hard to scratch?" ®

Mine hasn't touched a single semi-hard surface (Whenever its out of the case, it touches nothing but by fingers or microfiber), and already there are scratches on the screen deep enough to distort the diplay.
 
Why don't they start using that scratch-resistant coating. It was demoed at some technology expo or something. They put it on a DVD and dragged a knife across it without damage.
 
I don't think this is intrinsic to the Nano. My iPod Photo got scratched all to hell in my backpack. It seems to be made from the same miracle material as the PSP, from what I've read; which scratches when exposed to the harsh Earth environment. >:(

Get ye an Otterbox!
 
Manabanana said:
Why don't they start using that scratch-resistant coating. It was demoed at some technology expo or something. They put it on a DVD and dragged a knife across it without damage.
Hito made a thread the other day about that coating going onto electronics, and I was the only one that responded.

I think it's a great idea.
 
Yep, mine is scratched to hell, too. The screen is now fogged up, but I haven't put any pictures on the thing.

...I'm still waiting for those goddamn nano Tubes to be available.
 
Go figure, my MD (from 2002) is practically flawless. I don't understand what's so hard to make the Nano or most electronics more scratch-resistant. I'm baffled that more emphasis isn't placed on it...
 
Nano v.2 needs to be brushed aluminum with a quartz screen. Ultimate iPod!
Silly Apple, they could probably EASILY make the iPod scratch-resistant. Wonder why they don't.
 
Pochacco said:
Nano v.2 needs to be brushed aluminum with a quartz screen. Ultimate iPod!
Silly Apple, they could probably EASILY make the iPod scratch-resistant. Wonder why they don't.

I don't wonder. Why should they? Its the best excuse to get a new ipod- you wouldnt feel as guilty.

Can't believe theres still no cases for the damn thing. Im using an ipod photo case, and the thing can literally get lost in there.
 
My MD is beat to hell. No use pretending one is better than the other. :P

Although I will say, it took some fuckin' effort to beat up my MD player. The iPod on the other hand, scratches if you look at it funny. >:|
 
It's not a matter of them "easily" making it scratch-resistant. The harder (less likely to be scratched) a material is, the more brittle it is; Apple went with a polycarbonate front shell because it's though as hell, even if you were to scratch the absolute crap out of it, the machine would still function perfectly. If they were to go with a more scratch-resistant plastic, it would be brittle enough that it could crack completely if dropped. In this case, Apple would be having to repair them with incredible regularity, which would cost them huge amounts of money. It simply doesn't make sense for them to guard against minor damage to the unit and completely ignore the significant possiblity of severe damage to the unit.
 
I've only seen one Nano up close (not including floor models), and it's screen was scratched to hell and back. Less than a week old.
 
Mejilan said:
I've only seen one Nano up close (not including floor models), and it's screen was scratched to hell and back. Less than a week old.

The hardest surface to touch the front of mine has been the inside of a regular ipod case- yet it looks like I went to town with a screwdriver on the screen.

In any case, I thikn Im going to exchange for a white one.
 
MrAngryFace said:
SHUFFLE FOREVER!

My shuffle is pretty scratched up. For some reason, when I get a new piece of gear, I'm overly paranoid, wiping it with a microcloth every few seconds. But after about a week or so 9more, depending on its value), I just dump it anywhere and not fret as much. In some instances, a bit of a battered look makes me feel it is well-loved in terms of use.

then again, maybe that's just me finding an excuse.
 
You know what doesn't get scratched (besides yo mama)? The iPod Mini =/
I bet the next HardDrive iPods will be aluminum or titanium. Apple is going to reverse the iPod line-up so that the Nano and Regular iPods reflect the iBook and Powerbook line-ups.
 
What I hope is that Apple does another miracle and gets the 20GB and or 60GB into the shells of what we know now as the iPod mini, complete with a color screen and the nano-style click wheel. To me, that'll be far and away more impressive than the nano at it's current state, unless a 6GB or 8GB nano is released.
 
No way, the iPod mini is a hideos abomination. At least the nano LOOKS like an iPod.

That said. I need a 100gb iPod... stat.
 
Deku said:
This news sucks.

Indeed. So when you buy yours next week, do not remove the plastic cover from the screen and use the saranwrap trick. This WILL get scratched any other way and it's unavoidable.
 
CVXFREAK said:
Indeed. So when you buy yours next week, do not remove the plastic cover from the screen and use the saranwrap trick. This WILL get scratched any other way and it's unavoidable.

Oh it has that sticky plastic cover thing? That's good. I never remove them. There's really no reason to.
 
suaveric said:
hmm.. guess I'll be waiting until the nice, over priced skins are out before I buy mine.

Well, I'm splitting the cost with a female friend, so she gets pink and purple as she wants, and I get blue and green. Still haven't decided on who gets to keep clear.

Now if only they'd arrive. -_-
 
CVXFREAK said:
Indeed. So when you buy yours next week, do not remove the plastic cover from the screen and use the saranwrap trick. This WILL get scratched any other way and it's unavoidable.

I bought my iPod a year ago, and it still has the plastic protector on it.
 
Mejilan said:
No way, the iPod mini is a hideos abomination. At least the nano LOOKS like an iPod.

That said. I need a 100gb iPod... stat.

Well, Apple could always make them look like the traditional iPod... :D
 
DO NOT BE PROTECTIVE OF TOYS THAT WILL INEVITABLY BE SCRATCHED

I know. I made my 4th Gen cumbersome to use with so many cases and skins and shit. The year-old iPod is indeed quite mint, but what the fuck did that get me? An extra $150+ on protective accesories and just under a year later, I've replaced it with a Nano.

I just bought the Nano yesterday and it got plenty of little scratches tonight. I did buy an overpriced armband, and then I wore it under my work shirt today (awesome stealth), and that rough fabric rubbed against the screen all night long.

So my Nano is not mint. I don't care. It's pointless to try and protect it.
You will rob yourself of the full pleasure of using the device if you wrap it up.

Buy something that isn't so tragically beautiful if you feel so protective.
 
CVXFREAK said:
What I hope is that Apple does another miracle and gets the 20GB and or 60GB into the shells of what we know now as the iPod mini, complete with a color screen and the nano-style click wheel. To me, that'll be far and away more impressive than the nano at it's current state, unless a 6GB or 8GB nano is released.

I've heard that one of the big parts manufacturers made a 32 GB flash stick, so we'll EVENTUALLY see a 60 GB nano. I don't have an article or anything to back me up, so this could be misinformation.
 
Manabanana said:
I've heard that one of the big parts manufacturers made a 32 GB flash stick, so we'll EVENTUALLY see a 60 GB nano. I don't have an article or anything to back me up, so this could be misinformation.

Wow. Feels like such a loooooooong wait though. =(
 
ArcadeStickMonk said:
DO NOT BE PROTECTIVE OF TOYS THAT WILL INEVITABLY BE SCRATCHED

I know. I made my 4th Gen cumbersome to use with so many cases and skins and shit. The year-old iPod is indeed quite mint, but what the fuck did that get me? An extra $150+ on protective accesories and just under a year later, I've replaced it with a Nano.

I just bought the Nano yesterday and it got plenty of little scratches tonight. I did buy an overpriced armband, and then I wore it under my work shirt today (awesome stealth), and that rough fabric rubbed against the screen all night long.

So my Nano is not mint. I don't care. It's pointless to try and protect it.
You will rob yourself of the full pleasure of using the device if you wrap it up.

Buy something that isn't so tragically beautiful if you feel so protective.

For resale value, that's why I'd like to keep my iPod in such good shape.
 
Can anyone link me to that new Nano case coming out in October that was like a wallet?

I think it was originally posted in the announcement thread. I'm getting a Nano later this week, thanks for scaring me guys. :/
 
My Nano is scratched as hell, too - and it's a week old. Never been in a pocket with coins or keys. It met it's match when meeting the tough denim of my small coin pocket of my jeans. It seems that the rugged surface of the denim scrached it.

Bummer.
 
Thraktor said:
It's not a matter of them "easily" making it scratch-resistant. The harder (less likely to be scratched) a material is, the more brittle it is; Apple went with a polycarbonate front shell because it's though as hell, even if you were to scratch the absolute crap out of it, the machine would still function perfectly. If they were to go with a more scratch-resistant plastic, it would be brittle enough that it could crack completely if dropped. In this case, Apple would be having to repair them with incredible regularity, which would cost them huge amounts of money. It simply doesn't make sense for them to guard against minor damage to the unit and completely ignore the significant possiblity of severe damage to the unit.

BS, the material need not be scratch resistant since there are scratch resistant coatings.(example my polycarbonate glasses, impact resistant and scratch resistant. It's been many years and it's only now that even a few small scratches have started to appear, and I clean them with whatever cloth/t-shirt's around, and I've dropped them many times.)
 
suaveric said:
For resale value, that's why I'd like to keep my iPod in such good shape.
Well... I guess. I've still got my 2nd Gen, so I don't play that game.

Seems anybody who was this concerned about scratches would refuse to buy anything but brand new though.
 
I don't find it unreasonable to want to keep your iPod in nice shape. Especially if it's a Photo model. It's kind of hard to wank when there's a big gash on the screen, that isn't the one you're intentionally looking at. :(

I had to buy an Otterbox for mine, because I'm still paying it off; and my last one got PWNED hardcore due to my EXTREEEEEEEME bus pass and bicycle lifestyle.

I was biking home when I got caught in a shit storm. One that was knocking over planes at the airport, downing trees, and flooding streets. All the while rocking out with the Maiden courtesy of my iPod.

Then I realized - FUCK! iPod in jean pocket, and my jeans are totally soaked. I'm totally soaked. Fuck! Fuck! Fuck!

The next day my iPod was dead. :(

So I took it back to Radio Shack, it was still under manufacturers warranty, and they sent me a replacement unit.

Now my iPod is water proof up to three feet. Should I accidentally fall into a lake, or really big puddle or something. :lol
 
Manabanana said:
I've heard that one of the big parts manufacturers made a 32 GB flash stick, so we'll EVENTUALLY see a 60 GB nano. I don't have an article or anything to back me up, so this could be misinformation.

I think you're confused. It was a 32Gb (gigaBIT) CHIP. But numerous chips are used per flash device. So yes, eventually, you'll get a 60GB Nanos, but not for a while.
 
my black nano was scratched to fuck within 10 minutes of opening the box. I took off the plastic wrapper, and some glue was left on the screen. I rubbed lightly with my tshirt and there are now scratches on the screen and main body.

While I was horrified at the time, I'm now at peace. Its such a lovely small item that it goes everywhere. I don't have to worry about getting a case which will make it bigger - I just slip it into my jeans pocket or my backpack.

I'm actually using it, and not simply jizzing over it
 
mrkgoo said:
My shuffle is pretty scratched up. For some reason, when I get a new piece of gear, I'm overly paranoid, wiping it with a microcloth every few seconds. But after about a week or so 9more, depending on its value), I just dump it anywhere and not fret as much. In some instances, a bit of a battered look makes me feel it is well-loved in terms of use.

then again, maybe that's just me finding an excuse.
Same for me. Whenever I get a new "sexy" consumer piece of hardware, I treat it like we're on a honeymoon. With my mini, I would keep it in a sock with really soft material wrapped around it. It was as good as new until I started dancing. Dropped the asshole right on the ground. >:| From then on, I threw it in my pocket at all times and didn't give a shit if it looked like Rachael Leigh Cook or my pet boxer. Same with my PSP and DS.

If it works, I'm happy. If it's ugly, I won't look at it.
 
This story made the BBC:

----

Problems with the recently launched iPod Nano are emerging as owners complain of broken or scratched screens.

The smaller version of the popular iPod was unveiled at the beginning of September to much fanfare and delight at its sleek design.

Its delicacy was heralded as a design break-through.

But some fans are beginning to question whether the machine is too fragile for everyday use.

Owners are complaining about cracked, scratched or inexplicably failing screens, sometimes within hours of buying the machine.

A website has been set up to collate the complaints with a view to forcing Apple to address the issue.

The website, set up by Nano owner Matthew Peterson, is receiving e-mails at a rate of 30 per hour, according to Mr Peterson.

At the launch of the Nano, Apple chief executive Steve Jobs introduced the "impossibly small" gadget - which is the thickness of five credit cards - by pulling the device out of his pocket.

But others have found that carrying the device in this manner has resulted in inexplicable damage.

One fifteen-year old, who had saved up to buy his Nano, found the machine suffered a cracked screen within three hours of buying it.

"I pulled my iPod out and my heart dropped. The LCD was half destroyed, but there is no visible scratch or mark on the outside of the iPod," he wrote.

Another irate customer said "If I had done something to damage my iPod I wouldn't be as angry as I am because it would be my fault. But I haven't done anything," he wrote.

Mr Peterson, a financial consultant and loyal Apple fan, described how his Nano was damaged.

"My Nano broke on day four. The screen that is. It shattered. It was in my pocket as I was walking and I sat down. No, I didn't sit on it, it was just in my pocket just as all iPod's before it have done," he said.

He believes the Nano should be recalled and improved. The music player is, he said, just too fragile.

Apple has, as yet, made no official statement on the issue although individuals have been told that the screen is made of the toughest materials and subject to vigorous tests.

Complainants have been told that stores will look at requests for the return of damaged players.

iPod repair company iPod ResQ has announced a temporary price increase on its iPod Nano screen replacement service due to what it describes as "overwhelming demand".

UK gadget magazine Stuff told the BBC News website that it has had no reader complaints about the Nano as yet.

Managing editor Adam Vaughan said his experience of the player was that it was "not as fragile as it looked". It had withstood considerable wear and tear, including being dropped.

"Like any gadget, it has got a bit scratched but that's about it," he said.

-----

My iPod 3 is already acting pissy again, and now your new savior is high-maintainence? No sale, Apple. I'd rather get a bigger Memory Stick for Christmas than dance with you.
 
0080872800119_AV4_500X500.jpg
 
Give me a fucking break! It scratches no more easily than the older iPods.

If the screen fails, return it. What is the big deal? The problem with the internet is if 20 people have the same problem they broadcast it as if eveyone has it, then the FUD starts, and then we have situations like this.
 
Can anyone answer if nano scratches exactly the same as PSP? Aren't they made from the same material?

All the alegged PSP scratching to hell never bothered me even a bit, because the backlight makes any miniature scratches on the screen invisible. If the situation is worse than that with nano, that's maybe of some concern then.
 
Marconelly said:
Can anyone answer if nano scratches exactly the same as PSP? Aren't they made from the same material?

All the alegged PSP scratching to hell never bothered me even a bit, because the backlight makes any miniature scratches on the screen invisible. If the situation is worse than that with nano, that's maybe of some concern then.

I have scratches on mine and none on my PSP, but then I never put my PSP in my pocket.
 
Vendor issue blamed for Apple nano screen problems

Breaking news at this late hour brings some clarity to cracked LCD issues experienced by some early adopters of the iPod nano. Apple will, as of today, be accepting returns of iPod nanos whose LCD screens have experienced the spontaneous cracking problem. According to The Wall Street Journal, which quotes Phil Schiller, Apple's VP of world-wide-product marketing, a vendor issue was at the core of the problem.

The problem had been pushed to the forefront of consumers' desktops by a vocal minority, estimated by Schiller to be less than 1 percent of the population who purchased nanos, some of whom banded together on a website set up by a disgruntled customer (Registration required):

Matthew Peterson, an independent consultant in the financial-services industry, said he was so upset by the damage to his iPod nano that he created a Web site called ipodnanoflaw.com, later changing the name to flawedmusicplayer.com to avoid trademark conflicts with Apple. Mr. Peterson said the screen cracked on his device after he sat down with it in the front pocket of his pants, as he had done many times with other iPods he owns without damage occurring.

I was interested in these accounts earlier this week and took an informal poll in our own Macintoshian Achaia forum. Many nano owners who responded (including myself) initially believed that many of the broken nanos were the result of poor handling, but the number of complaints was curious and kept nagging at my subconscious. We had fair amount of skepticism about the claims due to our experience putting a nano through iPod hell with nary an LCD crack.

The problems described on the aforementioned website range from the kooky to the genuinely confused to everywhere in between. Much of the initial source of frustration came from the discovery that Apple would not replace the nanos because the LCD wasn't covered under its standard iPod warranty. Although the founder of flawedmusicplayer.com was eventually given a "one-time warranty exception" from Apple's executive care team, he continued to collect e-mails from afflicted nano users around the world.

Now that Apple will replace iPods whose screens have spontaneously imploded, we're left with another seemingly related, but entirely different complaint about the nano: scratches. To be sure, all iPods and even iBooks have always been notoriously prone to scratches due to their glossy texture, but the amount of complaints about the nano in specific has led Schiller to comment:

Apple's Mr. Schiller said the iPod-nano case and screen aren't more susceptible to scratching than previous versions of the iPod and that the company has received few complaints about the matter.

Most likely, the complaints are coming exclusively from black nano owners, who are even more likely to notice the scratching if only from the contrast due to the color of the product. Also inherent to the black products-and well known to PSP owners-is the scourge of fingerprints. While not permanent like the scratches, many people have become upset at the constant coat of finger goop on their US$200 device. There are three previous models of iPod in our apartment and every one of them exhibits some level of scratching in the right light. However, most people never notice or unconsciously minimize the amount of scratching due to the white color of traditional iPods.

Now that Apple has—sort of—taken responsibility for the broken screen issue, the nano is left nearly blemish-free (sans the actual blemishes). The only lingering questions are if the rush on black Apple products will continue now that consumers know the black nanos are smudge collectors, and if Apple's "vendor issues" will slow down sales of the new iPod on the block.
 
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