So, I had to call up customer service because something I ordered a few weeks ago arrived missed a part. I contacted the manufacturer directly who sent the replacement part, which came TWO WEEKS LATER, and was THE WRONG PART.
Anyway, I called Amazon and said point blank the other company's customer service people were morons, and asked how we could resolve the situation. So he put me on hold.
I get an E-Mail...
"Your order with Amazon.com"
Um... I placed an order?
Shipping Method: One-Day Shipping
Shipping Preference: I want my items faster. Ship them as they become available.
Subtotal of Items: $25.00
Shipping & Handling: $3.99
------
Total: $28.99
Est.π/2% Instant Reward: $-0.46
------
Total for this Order: $28.53
Wait, that's ... not right. (still on hold) I go to my account and see it's listed under "Orders requiring attention" because no credit card number is associated with the order.
I refresh every fifteen seconds or so, because I know he's trying to fix it.
Then, the charges are the same, but my credit card number is there and it's no longer requiring attention.
A minute later... the item total is 0.00, but there's still a $3.99 shipping charge.
Another minute later, the item total is 0.00, and there's a 0.00 shipping charge.
He comes back on the line.
"Alright, what I did was---"
"Yes, I saw it as you were doing it. Thank you very much."
In summary, I get this replacement for free, and don't even have to send the other one back, Amazon's customer service is stellar as always, and I'm amazed at their absolute realtime database with no lag.
Anyway, I called Amazon and said point blank the other company's customer service people were morons, and asked how we could resolve the situation. So he put me on hold.
I get an E-Mail...
"Your order with Amazon.com"
Um... I placed an order?
Shipping Method: One-Day Shipping
Shipping Preference: I want my items faster. Ship them as they become available.
Subtotal of Items: $25.00
Shipping & Handling: $3.99
------
Total: $28.99
Est.π/2% Instant Reward: $-0.46
------
Total for this Order: $28.53
Wait, that's ... not right. (still on hold) I go to my account and see it's listed under "Orders requiring attention" because no credit card number is associated with the order.
I refresh every fifteen seconds or so, because I know he's trying to fix it.
Then, the charges are the same, but my credit card number is there and it's no longer requiring attention.
A minute later... the item total is 0.00, but there's still a $3.99 shipping charge.
Another minute later, the item total is 0.00, and there's a 0.00 shipping charge.
He comes back on the line.
"Alright, what I did was---"
"Yes, I saw it as you were doing it. Thank you very much."
In summary, I get this replacement for free, and don't even have to send the other one back, Amazon's customer service is stellar as always, and I'm amazed at their absolute realtime database with no lag.
