- The OP is accused of piracy. Stinkles, aka Frankie, aka "the Franchise Development Director for the Halo franchise at 343 Industries" offers to help.
- The OP claims that he sent stinkles an unaltered copy of his receipt on the condition that his store doesn't get in trouble.
- Somebody gives Microsoft a copy of the OP's receipt with information edited out. The OP claims he never contacted Microsoft. He let stinkles handle it. Microsoft refuses to take action until they see the unmodified receipt.
Speculation:
The Franchise Development Director for the Halo franchise personally viewed the receipt, edited out the damaging info, and sent it in, personally verifying it's legitimacy. This should be enough to dissuade any accusation of piracy.
But that's not good enough for Microsoft. They want the store's name. This was never about piracy. Stinkles is no longer allowed to comment on this matter.
Assuming everything the OP is saying is true. That's basically what I was thinking about this situation too.