IG does great when it comes to gameplay. Since S2, they've made mostly good decisions with the changes they've implemented and they seem to be fixing the worst gameplay offenders with this patch.
Although I think they overbuffed Jago's DP in this, for the most part, I think they've gotten it right.
They need help with the art and human character models as that seems to be their weakest point. I'm looking at Kim Wu, who is still among the fugliest fighting game character ever created. Tusk and Eagle aren't a gems either art wise. When it comes to lighting, I seem to remember that they are limited to what they can do due to the engine Double Helix chose back in the day which was modified from the Buffy game.
Yeah. The visuals are rather dated these days
Microsoft should just poach former Double Helix folks and build up a KI team in-house