Manabanana
Member
When I was home for Christmas I cleaned up my parents computer, backed some things up, and got it ready for a clean install. Turns out they didn't have the XP disc anymore, and I had to leave at 4:30 AM to catch a plane. A couple friends stuck around to see if they could find the disc or do anything else to clean the system up. The install is about 3-4 years old, and somehow the CDRW drive's drivers got corrupted. Couple days later my mom calls complaining about the printer not working, but it worked when I had her test it. Go figure. My dad calls tonight and after some coaching we find that some driver needed to install the printer driver is missing or corrupted. It seems the only way to remedy this would be to install from the Lexmark disc we have, but we don't have access to the CD drive. Balls.
My question is: How can we get access to the CD drive? This is driving me nuts trying to get them to do it over the phone, considering my mother (whose job REQUIRES a computer) doesn't even know what the taskbar is. We need to get to the CD drive to format and install Windows, too. I've found that we can load 3 floppies worth of shite from Microsofts site, boot from those, it'll give us access to the CD drive and we can format and install from there, but if we can just get the CDRW drive working and the printer working the computer can die in a couple months and they'll get a new one; they just don't have the money now. Ideally we'll keep this machine running for a bit; I don't want to coach them through a format over the phone.
Things that haven't worked:
Trying to upgrade the drivers for the device doesn't help. It says there's nothing available that's better than what we have and my only option is to "finish."
There's nowhere to download the driver for the drive, because it's built in to XP.
The model is the Lite-On LTR-16102C, if you feel like trying to prove me wrong, but I promise you there's nothing out there.
My question is: How can we get access to the CD drive? This is driving me nuts trying to get them to do it over the phone, considering my mother (whose job REQUIRES a computer) doesn't even know what the taskbar is. We need to get to the CD drive to format and install Windows, too. I've found that we can load 3 floppies worth of shite from Microsofts site, boot from those, it'll give us access to the CD drive and we can format and install from there, but if we can just get the CDRW drive working and the printer working the computer can die in a couple months and they'll get a new one; they just don't have the money now. Ideally we'll keep this machine running for a bit; I don't want to coach them through a format over the phone.
Things that haven't worked:
Trying to upgrade the drivers for the device doesn't help. It says there's nothing available that's better than what we have and my only option is to "finish."
There's nowhere to download the driver for the drive, because it's built in to XP.
The model is the Lite-On LTR-16102C, if you feel like trying to prove me wrong, but I promise you there's nothing out there.
We already have the next computer picked (simple eMac, for lack of $$), but this has to function for a couple months so we can get the money for her Mac.