Well i received my copy of Night Trap today and its smashed up pretty badly, worse than any other game I've purchased before. I've submitted a ticket with their support to see what they can do for me. This was my first time ordering from Limited Run. Anyone have any experience getting damaged goods from them before? Really all I need is a new insert, pretty sure I have spare PS4 cases somewhere and if not I can easily get another for cheap.
I've spoken with customer support over damaged items on several occasions. Most of my requests were primarily for cover artwork replacement although some of them could've been seen as trivial on LRG's end. With your situation, the product has clearly been crushed and it shouldn't be too much a problem getting it fixed. From my past experiences, you'll have to open a support ticket accompanied with the order number, a description of the situation and photographic proof in order for them to deliberate on whether they should help. Once you receive confirmation on assistance, they'll usually request that you send back the entire faulty item at your expense before a renewal lands into your possession. Be forewarned that any new replacement product won't ship back immediately. It usually gets held until the next run takes off which probably wouldn't seem too noticeably right now with the company still trying to cover ground with recent batches. I had great communication with LRG when it was still Douglas and Josh handling these issues; however, it hasn't been too smooth now that it has been shifted over to newer folk. Like I said, your order should be a breeze getting addressed. I received a little passive-aggressive response once when I asked for a replacement with an item that had a faintly wrinkled cover. In this situation, I probably was being a bit petty over the paper but, as a paying customer, I decided to ask for an exchange since it arrived that way even after being sent in a box. Basically, I was informed that they normally wouldn't do anything over the issue and I was simply getting a new copy on a technicality at the time. In another scenario, I asked for a replacement insert that had a very small hole and wrinkles from the printing process. I was informed they had nothing to spare though I was encouraged to inquire several months later down the line on the chance some get reprinted. Didn't sound too optimistic so I bought another copy of the game from a scalper to address the problem. Bittersweet because the second purchase also had a little damage, but it was slightly in better condition and I got a few extras out of the grab.
Apologies for the rant! Hopefully my past contact will provide some context in regard to how the support ticket might turn out for replacements and/or exchanges.
Hum. Maybe should have bought the Play-Asia version when it was live, just in case :|
That's why I decided to jump on the P-A run when it was still uncertain whether LRG would continue with their contract for the release. Bundling a Dreamcast copy does sound like a nice little novelty that could offer a nice point of comparison between the two versions of the game, but it could easily inflate the price point and hard copies for DC having been floating around for several years now. In fact,
Play-Asia still has the limited edition still in stock when I last checked their inventory.