LIVE PRODUCER [AVATAR PROJECT - LIVE OPERATIONS]
JOB DESCRIPTION
As a Live Producer at Massive you are the spider in the web for the live game, managing the live operations team and acting as main point of contact and coordinator for all teams involved with the live game. Your responsibilities cover a wide array of different areas, including live development, player retention and acquisition, customer support, analytics, online infrastructure, digital sales and live P&L. You will work closely with producers and directors on the development team to prioritize and plan post launch development, bringing extensive knowledge of game data, operational solutions, community sentiment, ongoing issues and digital business to the table.
This is a permanent position based in Malmö, Sweden, and requires working onsite.
You as a person
You are calm, highly stress tolerant with the ability to keep multiple threads of information and communication in mind at the same time. You have excellent communication skills, that you utilize to get a clear message through when coordinating and informing the various teams you are working with, as well as when presenting your results and strategies to top management.
You have extensive experience in live game operations, preferably having been part of the launch of an online AAA product with high post launch ambitions. You understand the importance of game data and have the ability to combine your deep knowledge of games with actual game data to make player centric decisions.
You are creative, dedicated and have a strong passion for games. You are up to date on the latest end greatest live games in the industry, keeping a close eye on what the competition is doing in order to evolve and improve yourself and the game.
As a person you are service minded, thorough, team-spirited, result oriented and have the ability to get things done by collaborating with other people and working out solutions to complex operational problems.
Responsibilities:
Live Team - Manage and grow a healthy live operation team of operational managers and live developers. Guide and mentor your team, providing them with clear planning, processes and goals, as well as seeing to their wellbeing and personal evolution.
ARM Strategy - Create and evolve a strategy for Acquisition, Retention and Monetization of the live game, including release schedules, In-game events, live testing, anti-cheat, retention features, acquisition tools and more.
Release Operations - In the critical days and weeks after each new release, triage incoming issues and coordinate live teams to ensure quick resolutions to critical player facing issues.
Online Infrastructure - Work closely with the on-site infrastructure team and global internal IT to ensure a cost effective hosting solution with high uptime.
Digital Business - Working closely with global live brand and business teams, optimize the business performance of the live game.
Game Data - Work in close relation with the on-site analytics team to prepare them for your project needs and make sure you and the dev team have the data you need to make the right, player centric decision.
Frontline Coordination - Ensure your team follows up on issues reported by customer support frontline, and provides information and updates to frontline teams on ongoing issues.
http://www.massive.se/jobs/109533589/
