MONTCALM COUNTY -- For most dispatchers, it is a once-in-a-career experience. For Angie Adams, it came only three days after training ended.
Adams was working the night shift at the Montcalm County Dispatch Center just after 2 a.m. Thursday when she answered a call from a frantic father yelled that his wife was giving birth in the family bathtub -- a delivery that apparently came as a surprise to Carri and Ryan Emmons.
Ryan's report that Carri "thinks she's having a baby" is quickly firmed up, as Carri can be heard yelling in the background "the head is out!"
"Oh my God, I'm looking at a baby," the 31-year-old father announced as Adams tried to calm him down and get an address to send medical personnel.
"I didn't know my wife was pregnant," Ryan said of his 27-year-old wife, already a mother of three.
"You didn't know she was pregnant?" Adams asked.
"No, no," Ryan answers. "(I) had no idea my wife was pregnant."
Later, Carri gets on the telephone and tells Adams the baby is fine and blowing bubbles.
"What a surprise," Adams said to Carri.
"Yeah, it was," Carri responded.
But Adams said she was not concerned about whether the baby was a surprise. She wanted to make sure mother and baby boy were OK.
Adams said her six months of training had her ready.
It showed as Adams kept the frantic husband calm and told him to make sure the baby's air passages were clear. She even talked to Angie's 10-year-old son, Tyler, who talked matter-of-factly about the event that seemed to have the adults in a tizzy.
"My mom said there's like baby poop all over his head," Tyler said.
Carri later tells Adams that she had never seen a baby right after delivery up close.
"Yeah, they're usually wiped off," Adams said.
Ryan also got to deal with the less flowery aspects of birth as he helped gathered the placenta from the bathtub so it could be examined by doctors.
"Ugh, ... disgusting," Ryan moans.
But the reward came as the new boy's cries were heard loud and strong over the phone lines.
"Well, that baby's got some good lungs," Adams said.
Adams asked the new mom how she was feeling, and Carri said: "Oh, a little bit sore. But, for the most part, pretty good."
Rescue personnel arrived at the rural home taking baby and mother away, ending the call.
The Emmonses were not taking visitors at their hospital room at Greenville's Spectrum United Memorial Hospital. But reportedly baby and mother were doing well.
Adams's boss, dispatch authority director Jeff Troyer, said he was happy to get the news out about a dispatcher doing a great job in an position that comes only once in a span of years.
"There are dispatchers with 20 years experience who never do a delivery," Troyer said.
Adams, 36, a former construction manager and mother of two teenagers, said she felt "blessed" to play a role in the birth.
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The audio of the 911 tape is AWESOME too and at the link. The woman above is the dispatcher that helped the couple.