Damning emails show top executives at the states biggest internet provider were well aware they couldnt deliver the higher speeds but signed customers up anyway, according to state Attorney General Eric Schneiderman whose office filed the suit.
The allegations in todays lawsuit confirm what many of you have long suspected Spectrum-Time Warner has been ripping you off, [Attorney General] Schneiderman said.
At least 640,000 subscribers paid for high-speed internet service, but got slower performance, the state charged. Many couldnt gain access to staples such as gaming platforms, Netflix and Facebook.
The complaint also alleges Time Warner Cable leased older modems to 900,000 subscribers knowing the aging gizmos couldnt deliver high-speed internet.
A 16-month investigation uncovered smoking-gun emails showing execs knew the company was providing customers with internet and WiFi speeds that were as much as 80% slower than advertised, Schneiderman said.
Subscribers werent the only ones duped by Spectrum-Time Warner Cable, according to Schneiderman.
The company manipulated speed tests to hide their fraud from federal regulators, the suit says. The internet service provider used a strategy known as over-provisioning, which hikes speed scores in underused service areas to make up for slower scores from more congested areas.
The engineers described the technique as putting lipstick on a pig, according to Schneiderman.
The company has 2.5 million subscribers across New York State.
Source: https://www.nydailynews.com/amp/new...warner-slow-internet-speeds-article-1.2961418
Direct link to lawsuit filed by Attorney General: https://ag.ny.gov/sites/default/files/summons_and_complaint.pdf