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[Godot25]

PlayStation Stars, which is coming to the west later in October, lets players earn rewards by completing a variety of campaigns and activities.

The program also has a four-tier level system, in which all players start at Level 1 and can work their way up to Level 4 by buying games and earning trophies.

However, some users are upset that the Level 4 tier, which is unlocked after buying four full-price games from the PlayStation Store and earning 128 rare trophies, rewards players with improved customer service.

According to Sony, the Level 4 tier perks include a commemorative collectible, and a promise that "when contacting PlayStation Customer Support, you will be given priority in the chat order".

https://www.videogameschronicle.com...p-stars-members-priority-in-customer-support/

 

[kyussman]

For the players!

 

[T-Cake]

So glad I'm out of their bullshit system.

 

[Methos#1975]

Loyalty rewarded lol

 

[Valedix]

For the players!

For the payers

 

[AV]

Protip: Sony didn't invent this. If you're in a system for a long time, you will more than likely get better customer service because you're more valuable to the company than someone who spent $5 and wants it back.

 

[Roman Empire]

Okay... the games and trophies aren't much of a prerequisite to achieving the last customer tier but this is plain discrimination. Fuck this shit.

 

[Lupin25]

So there's "tiers" of loyalty lol

This kind of practice definitely isn't new though.

 

[SmokedMeat]

According to our records you've only unlocked two Platinum trophies. Your wait time is two hours and fifteen minutes.

 

[Fake]

Arrogant Sony is back.

 

[Senua]

Protip: Sony didn't invent this. If you're in a system for a long time, you will more than likely get better customer service because you're more valuable to the company than someone who spent $5 and wants it back.

 

[ParaSeoul]

 

[AV]

bootlicker

Nah, just worked in customer service and know that the thread is about to be filled with people calling a company evil for doing what thousands of others do.

I will never be a "level four star" or whatever it's called.

 

[nominedomine]

Great costumer support awaits.

 

[Mephisto40]

 

[Mr Hyde]

Buying a full priced game from the Playstation Store? With the digital prices that currently is?

 

[Haggard]

Not new, but this crap usually stays internal for very good reasons......
You have to be a special kind of stupid to openly communicate this to everyone, including new potential customers, and even think it`s advertisement......

"Hey you! Yes you mr. potential new customer!....fuck you!"

 

[Dr.Morris79]

Nah, just worked in customer service and know that the thread is about to be filled with people calling a company evil for doing what thousands of others do.

I will never be a "level four star" or whatever it's called.

So you're basically saying we should be fine with it, other companies do it?

 

[ANIMAL1975]

For the players!

For the payers

For the costumers?

 

[Topher]

 

[AJUMP23]

They believe in social ranking.

 

[lh032]

thats a pretty good strategy actually, smart move from Sony.

 

[AV]

So you're basically saying we should be fine with it, other companies do it?

I'm saying lamenting it just because they made the... "interesting" decision to publicise it is a waste of time and energy. Better threads to follow, but that's just my advice, carry on as you will.

 

[SlimySnake]

Good. It should actually go by platinums. I've platinumed like 25 Sony first party games over the last decade and should not have to wait in line behind fortnite casuals.

 

[Punished Miku]

Well that's certainly a perk I guess lol

 

[jm89]

You can start by improving your normal joke of a customer service before offering priority.

 

[Dr.Morris79]

carry on as you will.

And I shall

This stuff is pure comedy gold though. How far the mighty have fallen. The only thing that truly saddens me here is the fact we'll never get peak Ps1/Ps2 levels of Sony back, all we're left with is this fucked shell of it's former self.

 

[TVexperto]

so happy i bought an xbox today...fuck sony and i cant wait to get rid of my ps5 and play all their games on PC in the future

 

[Topher]

I knew yesterday something stupid would come out of this and Asia would expose it.

We can always depend on Asia to find the problems.

 

[ANIMAL1975]

So you're basically saying we should be fine with it, other companies do it?

So a guy i never saw before comes to my store with a stupid screw in his hand, asks where they are in the store, and wants me to go with him to find the fucking thing for him, and in the middle of the store there is a regular customer that wants to buy a professional screwdriver and need my help to choose one... Oh my, who I'm i going to prioritize

 

[ZehDon]

"I see here you haven't purchased a new PlayStation game this month. Unfortunately, I can't assist with your issue at this time. Please buy something from the store, and call back.
Have a very PlayStation day!"

 

[Topher]

So a guy i never saw before comes to my store with a stupid screw in his hand, asks where they are in the store, and wants me to go with him to find the fucking thing for him, and in the middle of the store there is a regular customer that wants to buy a professional screwdriver and need my help to choose one... Oh my, who I'm i going to prioritize

The guy who got there first.

 

[Kokoloko85]

Benefits me so lol.
Stay mad for something you probably barely or never use….

 

[Zok310]

Typical high end customer experience approach for the most loyal guest/players.
Sony trying to elevate their PS business pass the caveman, hive mind players out there and i welcome it. Basically people need to grow up.

so happy i bought an xbox today...fuck sony and i cant wait to get rid of my ps5 and play all their games on PC in the future

Perfect example of a non loyal customer that will forever be at the bottom of the barrel.

 

[Bernd Lauert]

Ah, the smell of boots and saliva.

 

[Senua]

The guy who got there first.

 

[TLZ]

so happy i bought an xbox today...fuck sony and i cant wait to get rid of my ps5 and play all their games on PC in the future

So if F Sony then don't play their games at all better no?

 

[T0kenAussie]

Does Australia qualify for premium membership? Still can't get psnow so I assume we aren't going to be given the all stars treatment

(Also digital pricing is like 125aud a game so ima pass on this regardless)

 

[Topher]

Benefits me so lol.
Stay mad for something you probably barely or never use….

Next time I talk with Sony support will be my first time, but this is still a stupid thing to do. No one is going to buy more games just so they can have priority chat support. From a PR perspective, this is just more Jim Ryan stupidity.

 

[MikeM]

Unfortunately, this has become industry standard. This should be regulated out.

Queue the "keep government out of business" peeps.

 

[Punished Miku]

So a guy i never saw before comes to my store with a stupid screw in his hand, asks where they are in the store, and wants me to go with him to find the fucking thing for him, and in the middle of the store there is a regular customer that wants to buy a professional screwdriver and need my help to choose one... Oh my, who I'm i going to prioritize

You're supposed to realize that you need to hire employees if you can't timely address both of them. They're both customers.

Honestly, you want NEW customers. You don't want to make their experience poor on purpose.

 

[ReBurn]

Refunds denied faster than ever I guess.

 

[Kokoloko85]

And I shall

This stuff is pure comedy gold though. How far the mighty have fallen. The only thing that truly saddens me here is the fact we'll never get peak Ps1/Ps2 levels of Sony back, all we're left with is this fucked shell of it's former self.

Since 2020 Playstation got.. TLOU2, Ghost of Tsushima, Nioh 2, Final Fantasy 7RE, Dreams, Demons Souls, Spiderman MM, Ratchet & Clank, Returnal, Horizon 2, GT7, TLOURemake And God of War Ragnarok coming.

If this is the fucked former shell, then Im good lol. They are releasing great games and consoles and the direct "competition" hasn't exactly been releasing games like Playstation. Or even close.
Playstation can do alot better when it comes to showing more stuff and using their money wisely, but compared to the competition when it comes to games….

 

[TheBreezyBB]

I worked in customer service for sometime and i can say with certainty, its better this way.
I can't say how many times i had to deal with new customers who felt they were entitled to free stuff just because something didnt work for 5 minutes and they wanted a full month and they start screaming if you tell them not possible.

 

[saintjules]

This can't be real. Rewarded with better customer support? Bitch, I've been buying your hardware since PS1. You'd better answer if I'm calling you for support, no matter the tier.

 

[Kokoloko85]

Next time I talk with Sony support will be my first time, but this is still a stupid thing to do. No one is going to buy more games just so they can have priority chat support. From a PR perspective, this is just more Jim Ryan stupidity.

Im not saying its smart but really makes no difference to me or probably anyone. Its not like the normal customer service is gonna ignore you more than before.

PR with playstation has been retarded for a good 3-4 years when it comes to PR. The year the showed 4 known games during E3 and after it was over. Plus its the first time we know no other dates for a 1st party game after God of War Ragnarok. They need to completely change, I dont care if they have won awards over PR, there PR vision/teams suck

 

[adamsapple]

Refunds denied faster than ever I guess.

*You are # 1 in line to have your claim denied, we appreciate your patience*

 

[Kokoloko85]

This can't be real. Rewarded with better customer support? Bitch, I've been buying your hardware since PS1. You'd better answer if I'm calling you for support, no matter the tier.

Its not like there gonna ignore people or do less than before. Why would that change. Better customers get better service doesnt mean normal customers get worse customer service than before

 

[Gudji]

I'm a fucking star.

 

[Punished Miku]

Its not like there gonna ignore people or do less than before. Why would that change. Better customers get better service doesnt mean normal customers get worse customer service than before

They literally have to wait longer though, because they didn't get trophies or buy a lot of games lol. It's okay to admit this is a bonehead move.