I'm not quite sure if this is the right thread, but I didn't see a general PSN OT or a regular PS4 one that is used often.
I'm in a really bad situation here and I was wondering if you guys had any tips.
A couple days ago I got an email from sony saying I had 24 hours to change my password, no big deal, I did that. Sometime after that I noticed that 20-30 games were regularly being downloaded to my console - it didn't make sense. I didn't ask for any of these games to download. I brushed it off. It kept happening that same day though - so I decided to go onto my PSN account change my password and enable 2FA just to be safe. I thought I was in the clear - I wasn't. I recently got the PRO and went to deactivate my PSN on my old ps4, when I found out that it was already deactivated which made me alarmed as I didn't deactivate it yet.
This prompted me to go onto the sony site and see if my account was activated on any consoles - and it was. A console I never activated it on. No problem right? I went to the deactivate all button and it said it was recently used, this is when I put the pieces of the puzzle together. The email was shady, and after investigating it some more it was a phishing email and I'm an idiot for falling for it. They had my email and password, deactivated my PSN on all systems locking me out from deactivating them, and had access to all my games.
I'm pretty much fucked. You can only use that button every 6 months or so, so I decided I'd give sony's customer support a shot. The first time I got some indian lady and I repeated my story to her. She said that it shows my PS4 was deactivated on jan 14th, same day I entered my info into that email, I told her then that I didn't do that. She said there was nothing she could do but she sent me an email with the following form for console deactivation:
https://scea.secure.force.com/ConsoleDeactivation/ after that I hung up the phone feeling defeated and filled the form out/submitted it.
I decided to call again hoping maybe I can get someone else who can escalate me to an actual sony employee with authority to deactivate my PSN. The guy said the same spiel as the lady, and that they receive requests like this all the time and there is a department for it - he told me to fill out the forum the lady sent me, and a specialist would look it over and deactivate my account.
I'm basically out of luck, either wait 6 months or hope they will deactivate my PSN on all systems when they read my request. I asked him what if they decide not to after reading my request? He said "Sir, if your account was comprised like you said then you have no worries and we will understand). He said I have to wait about 24 hours.
I'm not sure what else to do but wait, but I wanted to post this here to see if anyone else dealt w/ this before.
I would make a thread but I'm a junior, so I figured this thread would be the best place to post it.
