Support NeoGAF

[matrixman92]

STILL NOT WORKING! This shit is driving me insane. Can't even play any digital games.

same for me. I think the most annoying part is that one of my friends who lives 15 minutes away is having no problems at all since yesterday morning

 

[Servbot #42]

PSN is up for me, US account but i'm from chile. I have slow ass downloads tough but that's always been the case.

 

[xPhinehas]

People are still having connection issues!? I've been up for two days now. So have all my friends. Minnesota, USA here.

 

[Melchiah]

Everything seems to be working just fine here in Finland, like it did yesterday as well.

 

[Chamber]

Still not working for me either.

 

[antibolo]

STILL NOT WORKING! This shit is driving me insane. Can't even play any digital games.

Why is your PS4 not set as primary??

You wouldn't have this problem otherwise.

 

[ToVenusAndBack]

If I use the MTU 1473 trick it works fine but having the MTU set to the default 1500 makes it all fall to shit again :/

 

[velociraptor]

If I use the MTU 1473 trick it works fine but having the MTU set to the default 1500 makes it all fall to shit again :/

same here

 

[peanuthead]

If I use the MTU 1473 trick it works fine but having the MTU set to the default 1500 makes it all fall to shit again :/

same story here...

 

[AyaisMUsikWhore]

What?! Some people still can't sign in? What is going on? This is kind of crazy now. I'm in, and have been since Saturday...Has anyone tried to test their connection to see if that works? Usually I do that for the internet to re-ping back to their servers if I'm not getting anything.

 

[Liamario]

Have people tried logging in with an alternate account?

 

[Chamber]

What?! Some people still can't sign in? What is going on? This is kind of crazy now. I'm in, and have been since Saturday...Has anyone tried to test their connection to see if that works? Usually I do that for the internet to re-ping back to their servers if I'm not getting anything.

Connection test fails at the PSN sign-in stage (server error).

 

[NorthernIX]

Still only connects for me if I set MTU to around 1473. In Ohio here. Experimented and the MTU setting definitely determines if I can log in or not. If I set it to 1473 it works every time and store, trophies, etc work great, but if it is at 1500 or auto, won't log in no matter what. As others have said, I think this must have to do with some ddos mitigation somewhere along the route.

 

[Sylver]

What?! Some people still can't sign in? What is going on? This is kind of crazy now. I'm in, and have been since Saturday...Has anyone tried to test their connection to see if that works? Usually I do that for the internet to re-ping back to their servers if I'm not getting anything.

I cannot log in, ps4 detects connection perfect but fails trying to log. It logs in perfect on Vita and PC Store.

 

[Bill S. Preston. Esq.]

Still down in Ireland. Fuckin joke!

 

[Beaulieu]

was working fine all day yesterday but today I can't log in

edit : and now its working...

 

[Scaramanger]

Still only connects for me if I set MTU to around 1473. In Ohio here. Experimented and the MTU setting definitely determines if I can log in or not. If I set it to 1473 it works every time and store, trophies, etc work great, but if it is at 1500 or auto, won't log in no matter what. As others have said, I think this must have to do with some ddos mitigation somewhere along the route.

Same here, just tried setting it back to automatic (by choosing easy setup for my lan cable connection) and it fails at sign in to PSN with a network error, set it up manually and change MTU to 1473 bang I am in first time.

I can't believe Sony aren't talking about this? No one is going to find this by mistake or trial and error!

 

[D6AMIA6N]

My concern is changing the MTU setting will have some adverse effect elsewhere. Plus, why should I need to f with settings and shit? Just work damn it!

 

[Scaramanger]

My concern is changing the MTU setting will have some adverse effect elsewhere. Plus, why should I need to f with settings and shit? Just work damn it!

To be fair you shouldn't have to, Sony shouldn't be advertising this as fixed until they have resolved it. It wouldn't surprise me if the status and @askplaystation reports are based off of internet chatter rather than what the engineers are saying!

 

[matrixman92]

Connection test fails at the PSN sign-in stage (server error).

same fail point for me too

 

[Chamber]

My concern is changing the MTU setting will have some adverse effect elsewhere. Plus, why should I need to f with settings and shit? Just work damn it!

Yeah, I'm not changing anything. As you said, we shouldn't have to and beyond that, my PS4 was going to be in sleep mode until The Order came out anyway so I'm not too fussed about this.

 

[Jacob4815]

Login is possible only with MTU=1472.

This is unbelievable. Sony must fix this shit, how can they stay in silence?

 

[Revolutionary]

It seems the MTU automatic setting is a bit borked. Works fine for me but I guess the PS4 is having issues with some routers.

 

[LakeEarth]

Had to do the MTU trick as well. Playing PvZ Garden Warfare without issue.

 

[Jacob4815]

It seems the MTU automatic setting is a bit borked. Works fine for me but I guess the PS4 is having issues with some routers.

It worked fine before the Lizard Squad shit.

 

[Boke1879]

Was able to log in last night. Not able to this afternoon. This is a fucking joke.

 

[xxracerxx]

I have been on PSN for the last few days just fine.

 

[GunslingerVit]

Everything seems to be working just fine here in Finland, like it did yesterday as well.

Yup, same situation for me in Germany - without any MTU changes.

I wonder what the cause for the rather arbitrary outages for some users is.

 

[Stampy]

Not working for me.

When I try to enter the store it always asks me for pasword, and after I enter it, the circle spins for 20 second and I get an error. :/

 

[D6AMIA6N]

Has anyone posted the MTU "fix" on Twitter? Perhaps it would lead their engineers in the right direction for coming up with a real fix? Maybe naive thinking on my part...

 

[vasametropolis]

For anyone concerned about changing MTU having adverse effects, it won't. Although, once it's fixed you'll want to change it back to 1500. It's the max network packet size your console will accept, so for modern connections bigger will be better. It's more efficient and basically better network performance.

It's not going to break anything long term though. I agree it's bullshit and should be fixed, but you'll be okay until they do.

People should tweet someone about it... maybe they'll bloody fix it.

 

[ironcreed]

Have people tried logging out and then back in? That is what works for me. I switch users to my Japanese account and then log out there. This takes me back to my main and presto, PSN is as it should be.

 

[Melchiah]

Yup, same situation for me in Germany - without any MTU changes.

I wonder what the cause for the rather arbitrary outages for some users is.

I haven't touched the MTU settings either. I couldn't access the PSN store, or get Dragon Age to connect the EA servers, on friday and saturday, but after that it's been working as usual.

 

[DJ Lushious]

FBI are involved now (Lizard Squad).

Where did you see this information at?

 

[tanooki27]

still down. what the fuck is up sony

 

[ERMint13]

Where did you see this information at?

This is the only thing I have seen?

http://www.dailydot.com/crime/fbi-l...-psn-playstation-network-microsoft-xbox-live/

Not sure his source.

 

[Brandon F]

Finally was able to redeem my free code for FC4(voucher with a new system). Took nearly 5 days, but I'm downloading.

 

[Angelcurio]

I tried to sign in yesterday without MTU and it just gave me the server errors, so i had to change back the MTU settings and once again it let me in. I would really like to see it working with the MTU in automatic (as it was before), so any help would be greatly apreciated.

 

[tanooki27]

at this point I'm ready to break down and fuck with the MTU settings, but I can't, because it won't let me change settings unless I'm signed in. and it won't let me sign in.

 

[t0rment]

at this point I'm ready to break down and fuck with the MTU settings, but I can't, because it won't let me change settings unless I'm signed in. and it won't let me sign in.

you don't need to be signed in to change the network settings.

 

[tanooki27]

you don't need to be signed in to change the network settings.

ah, i've been going through the lan cable option rather than wifi. ok, here goes another shot...

can't believe I have to fiddle with MTU setting to get my console functioning. what a joke.

 

[Live Free or Die]

For those still having troubles signing back in to the PSN try this:

1. Power cycle(means to turn the power off to the devices wait for a couple minutes then turn them back on) your cable modem, router and PS4
2. Reset your PS4 internet connection by going to Settings> Network> Setup internet connection>Select wifi or lan cable> Easy.
3. Try changing your DNS servers to 208.67.222.222 & 208.67.220.220

 

[Hydrargyrus]

I can't connect to PSN either.
The MTU trick doesn't work for me.


Nice work Sony...

 

[ricardo_sousa11]

Well this is becoming a joke, though Im already in, and have had no trouble for the past 2 days (aside from disapearing 1 week off my ps+ but well), some of my friends are still having trouble...and what does Sony say ?! Nothing...not a single explanation...

 

[MagnetoWned]

STILL NOT WORKING! This shit is driving me insane. Can't even play any digital games.

Uncheck "Connect to internet" and your games will work

 

[Manp]

Also, changing MTU settings or whatever it's called WILL cause lag online (if it works). Don't change those settings, just wait until it's all fixed.

So, see you in 2016.

it will probably increase packet fragmentation thus somewhat degrading network performance. how some of you guys make it seem worse than "not working at all" i really don't know :|

 

[Idba]

People are still having connection issues!? I've been up for two days now. So have all my friends. Minnesota, USA here.

Same here. Norway

 

[nortonff]

Anyone else having trouble redeemen cards ? I got a $20 card but keep getting error trying add it to my wallet.

 

[Jacob4815]

https://support.us.playstation.com/app/contact_options/

Status: Intermittent Connectivity.

 

[LORD_SCUFFINGTON]

havent tried to redeem anything, but my PSN is working fine for the past 2 days now.....Bermuda here