Unless you have a tracked parcel with the customers signature at the end, your proof of postage is worthless.
More people should be aware of this.
Unless you have a tracked parcel with the customers signature at the end, your proof of postage is worthless.
Even with shipping proof, they'll likely find in favor of the buyer.
Unless you have a tracked parcel with the customers signature at the end, your proof of postage is worthless.
Never send items to business addresses in case some Joe Blogs signs for it.
Yep, I sent a GPU via tracked delivery and the scammer signed for it (I could even see it on the Royal Mail website) but eBay still refunded him almost instantly so I lost out on £120 and he got a free upgrade. As the seller you have no protection whatsoever from my experience.
Digitally Delivered Goods are not allowed on eBay for this very reason. Without tracking that shows delivery of an item, of course eBay can't protect you. They can't verify of emails are sent that contain a working code, nor can they verify that the code itself wasn't bupkis. It's common sense. Not sure what you were expecting, OP. If you do sell a code on eBay, send it to the buyer physically tracked and NOT via email
Unless you have a tracked parcel with the customers signature at the end, your proof of postage is worthless.
The exact same thing happened to me with a Xbox One Division code.
Never sell codes on eBay, NEVER.
Don't sell anything on eBay.
We had to cancel bids and purchases on the following item(s) for the buyer, john.hunt1202012, because they were made without the account owner's permission:
272415201924 - Xbox One FIFA 17 Key - Download Code [ANY REGION] - INSANT EMAIL
Please note that we're working with the account owner to prevent any additional unauthorized activity.
All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.
- We have credited any associated fees to your account.
A buyer can easily state the item received isn't as in good of shape as what was pictured. Could've been damaged in shipping. Or the buyer was buying a nicer version of something they already owned, and looking to swap out theirs for yours. They show eBay their roughed up version claiming that's the one you sent.
Why are you still trying to sell codes on ebay after all this hullabaloo?
OP - I've just had this exact scam. The buyer has not yet filed a claim, but has sent me pretty much that exact same message about not knowing who ordered the item.
As soon as I received the message, I posted the game code via signed for delivery to catch the bastard out.
My buyer just filed a claim it's a blatant scam since the message he sent asking for the code was written in the same child-like manner as the message he sent asking for a refund. He only lives two hours away, so I'm seriously considering just turning up and kicking his teeth out.
I'll have to see the outcome of the PayPal claim. Hopefully I have a good case seeing as I've posted the code via signed for delivery, so the fact that he signed for it and that the code has now been used should point to an obvious conclusion.
I sell stuff on eBay all the time and I have only had an issue once, but it was a big one. I sold an iPhone and the guy claimed I sent him a box with a rock in it! PayPal sided with him so I was fucked. I refused to refund him so my account was banned. Not to be deterred I emailed every single eBay and PayPal executive I could find online. About a day after my carpet bombing I got a call back. My case was reversed, debt cleared and account restored. Just putting this out there for any one that finds themselves in a similar situation.
I have also just lost £45 (and the game) over FIFA 17 on ebay. Within 1 minute of listing Fifa 17 Digital which I got with my Xbox One S the game sold. Received payment, sent the code with a 14 day trial too and thought that would be that...but no, I get a message from ebay a day later saying the user had his account compromised and that I should not send my item out.
Of course I wish I had sent the code in the post rather than ebay messages as now I screwed myself over with no 'proof of postage' which PayPal require when giving evidence against a claim. So this morning I lost the case despite giving them screenshots of my message to the seller and the screen of my code being redeemed already on Xbox store.
Pro tip: Never send the code via ebay messages, send it in the post and get proof of postage!
Oh and they never even used the 14 day trial..
The story is simple and you made it look like a big mess.
Only sell to people with X+ positive feedback to avoid this.
I know its never sure, but it helps a little... Its sad to think that ebay and paypal are so big nowadays just because of "buyer protection" which also mean "fuck the seller". I never sold anything there, but tried once on a Braziliam similar site. First they tried to scam me (it was a ps2 worth 400 obamas in that time), i didnt fell for it, then I sold it without problems. I only sell things now in person or if the buyer pays me in advance (100+ sales in brazilian fóruns). But ut always seem like you will get scammed, no matter what you do.I sold a bunch of codes on ebay. Two buyers caused problems with them. One claimed his card was stolen so I lost about $200 because no matter what a stolen card claim means seller loses.... the paypal rep even admitted to a history of fraud on the guys account.
The second guy tried to push a refund the day before Christmas which was also a few days before his claim period was over. In desperation I ran to walmart to take snaps of the physical version of the codes for my counter claim, then printed off a piece of paper that said "eat shit" and sent it to his mailing address with tracking. I waited till the last day to file my counter claim to buy time so that the envelope would arrive then submitted it.
I won. Would have lost $800 otherwise. I hate ebay.
feedback doesn't matter. both people that have scammed me had plenty of 5 star feedback. most people rate buyers fairly quickly and then they'll run the scam so their account looks legit.
The story is simple and you made it look like a big mess.
Only sell to people with X+ positive feedback to avoid this.
I had one guy trying to state the item wasn't as listed a month after he got it and put in a dispute. It was in perfect condition.
I said send the item back and I'll give you a full refund.
I never heard from him again.
I hate fucking scammers.
Exact same happened to me with FIFA 17 on xbone. Not heard from PayPal yet but putting this down to a lesson learned.
Sold my fifa code. Had the same as you. PayPal resolution centre sent me an email saying the buyer had bought this without authorisation. I even sent them.proof he wanted the code through email and the proof that he received the code and it was "all good" and proof that o sent him the code card. Didn't matter. Came back said we have resolved this case in the buyers favour. Fuck you papal.
Also, I'm guessing they've loosened up the rules on digital codes?
Send the scammer a turd in a box.