I have a problem with Steam and while I don't want to make a new thread it's important enough for me to post it here. Maybe someone can help me.
On the last day of the sale I bought 3 games (GTAIV Complete, Sid Meier's Civilization IV and Penumbra: Black Plague), I paid with PayPal. Everything worked fine, got the email from PayPal with the Transaction ID and Invoice ID.
Meanwhile Steam gave me a "Your purchase is still being processed - Steam will notify you when the transaction has been completed. Until then, this game is not available to play." error. After 2 hours it showed as "failed" under Store Transactions. ;(
So I opened a support ticket, told them everything and gave them all details from PayPal. After 25 hours I got a reply. They ignored most of my mail and told me that I have not been charged. Heres the problem. After checking with my bank and PayPal I know for a fact that I have been charged. The money is gone. I told them (Steam support) that my bank confirmed that the money is out and they just send me another reply. Again they told me about their automated billing system and that they can't do anything.