Ceekus said:
Why doesn't anyone at my cell phone company seem half as competent as Chojin?
Cause I was hired a few months ago
Give me a few more and I'll be grumpy.
I went from Eager Beaver at ATnT Wireless to a foaming at the mouth asshole to finally sad and apathetic by the time Cingular bought us out.
Its just... Our QA is so different than any call center I worked at before. They encourage, no, demand we give our customers a reach around while providing a happy ending. Which is very different than any call center I've been at.
But, like I said before, collections is collections is collections. Its a different beast all together. I'm sensing Odoul is angry about the service as to justify his collection harassment. It's a common symptom.
Just be glad I'm not taking his house like I used to when I worked for Greentree.
End of month there to make my bonus I'd not only be calling him, his cell phone, his landline, his place of work, but his neighbors, family, distant aquaintences, the bar he hangs out at (no joke) the local stores around him and a lot of other places. I'd also be poking around at his credit history so I could chat with other collection agents on tips and tricks that he might be in debt with.
Christmas was Jolly. I would tell mothers to postpone christmas to january so they could have a nice house to put all those presents she was going to get for them. Christmas Eve was a great day to work cause not only I'd surely get overtime by then (end of month last two weeks yer clocking in 70+ hours a week) but I'd be getting holiday pay at 1.5times plus receiving holiday pay and the dollar differential cause I'd already be working past 6pm since 5am that morning. And the icing on the cake is since its christmas eve or thanksgiving day all the relatives are in one place so the week before when you bugged the crap out of them, they turn that frustration on the person in debt. Jingle all the way~
Collections sucks. I feel for him. I just wanted to make sure he wasn't exaggerating, but I totally feel his pain. I've been on both sides, and neither is happy.
RoboPlato said:
I honestly have never met anyone in person that uses T-Mobile or Sprint. I have no idea how those companies manage to afford all the commercials I see for them.
T-Mobile, while privately owned by faceless megacorp Deutche-Telecom, is relatively young in the telecom world. Officially T-Mobile since 2002 they were an itty bitty company before DT bought them out called, crap I forgot, wikipedia teach me: Voicestream or Powertel. Even though DT bought them out in 01 its not like T-Mobile USA has the vast coffers DT affords. Being that their market is very limited in what they can attempt to penetrate. Now take Verizon or ATnT (which will always be Cingular to me, fucking SBC) and Sprint, all three of those companies come from one Baby Bell or another. Those companies have roots that extend over 100 years. Deeeeep DEEEEEP (I'll refrain from alluding to nazi coffers) pockets. They can advertise globally from a huge cost. T-Mobile has a little less to work with (don't forget I still acknowledge Tmo has a huge faceless corporation no matter how Magenta colored our font or cheer leading rah rah our commercials are) than the other three. So you may see a lot of commercials in an area where you don't see a lot of T-Mobile users because right now Tmo isn't trying to get new customers who never had a cell phone, but trying to lure existing customers from other Telecoms. Obviously its hard to do. People are very loyal to brands. Look at the iPhone >_>. Cingular pulled an upset with the iPhone exclusivity and Tmo while not on the same scale is trying very hard with the myTouch (even the name, blegh) But we got the jump on Android right now even though its not exclusive for very long, there's going to be a lot of Android phones coming in the future. But its enough within the companies growth expectations.
I'm really sorry that Odoul is having bad customer service in the shape of collection calls. Right now (and yeah I'm new) the focus of the company is to be totally Customer Service than rather brag about a network. Cause thats how you keep customers. Apparently this shift happened about two years ago or so (our QA is crazy, no seriously, its crazy customer oriented towards building a relationship, as if you'd want me to hold you after the orgasm... and I wish I was joking) because Tmo wanted to get a handjob from J.D. Powers, and they had it, but lost it last year to ATnT I think. Tmo wants it back, and badly.
I love the customer and all, but its really getting scary.
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