I live with my parents and since my Dad pays for the internet connection and hardware, only he has access to it's inner workings currently. We have Spectrum in NE Ohio. Our connection has been going out intermittently for months now. Randomly throughout the day, it will go out sometimes for minutes at a time. This happens with all wired and wireless devices. A weird thing that I noticed is that when it goes out, Google sites (Google search, Gmail, Youtube) still work, but no other websites or services will load.
I've talked to my Dad about this, and he says he's tried resetting the network multiple times and changing the network's DNS server. He doesn't want to call Spectrum because he can't narrow down the issue, plus he's a pretty busy guy.
I've read online about the Google issue I described earlier, and viruses come up a lot in discussion. I'll talk to my Dad about the potential for viruses. Is there any information or advice you can give me or that I can relay to my Dad? I'm not sure if the router we have is provided by Spectrum or if my Dad bought it, but I'll find that out. I'll provide more information if needed.