Mister_Bubbles
Member
It's really unfortunate how much the VR industry is rife with scumbags and controversy.
7 minutes of Lone Echo's 4v4 multiplayer mode. Totally Ender's Game. Looks really fun.
Ticket #352947
Let me first say that English is not my mother's tongue, just in case something doesn't sound right. So I wanted to share my terrible experience with Oculus support. Anyone that plans to use or used a courier/freight forwarded address to buy their Oculus will go through the same thing.
First a little bit of background. I'm basically a VR nut even before the resurgence happened. I bought the Oculus DK1 on the first few months it was available. I liked the Oculus CV1 so much that I ended up buying 3 of them. After a few months of me and my family using them, we noticed that the two headphones died on one of them, and one of the headphones stopped working on the other. The first two Oculust that I bought were on the Oculus store (where I used a freight forwarder/Courier address) and the last one was on Amazon. I decide to contact support since all of them are in warranty. I explain to them my situation, we did some troubleshooting steps and they were found to be faulty. On the next step I provide my freight forwarded address (The same one I used to buy the Oculus from their store) and they reply saying that freight forwarded addresses are not allowed. I obvious inform the support agent that I'm providing the same address I used to buy the CV1 units from their store and they reply with the following:
”you were able to use the address because the orders were lucky enough not to be flagged in the system. Now that we have verified it's a freight forwarding service we can't knowingly send to that address. Since you chose to use a freight forwarder in the US, the Rift is considered a US purchase."
So there you go, I was ”lucky" to buy two VC1 units from their store. I was extremely disheartened after listening how a company that I supported since the beginning was basically crapping all over me and telling that I was lucky to buy their product. I am providing an address that was confirmed to be valid twice by them, but still I don't see even the slightest attempt to help. I requested for my case to be escalated to a supervisor and I got this reply.
”Please keep in mind this is not a choice. Because of the nature of your purchase we need to follow a specific process to be able to replace your Rift."
I also bought an HTC Vive and one of the controllers stopped working. The experience was completely different. I provided my freight forwarded address and they sent the replacement. It all simply worked. So my advice to anyone that plans on using a freight forwarder address to buy either the Oculus or the HTC Vive, go with the one that you don't have to be LUCKY to get one. No wonder that the Vive is kicking Oculus ass on sales.
Isn't this completely normal with freight forwarders though? I use one from Japan occasionally and I've always done so under the assumption that I'm basically SOL if anything goes wrong. I'm glad to hear you had a better experience with HTC, but I'm not sure if it's fair to blame Oculus for acting differently.
With regard to the bolded in particular—what happens if you just send it to their US repair center directly? I actually got an imported smartphone repaired by the manu; I had to ship it to Poland which was both expensive and a total pain, but my phone was fixed.
I'm ready to pull the trigger now. I've used a DK2 for a long time and the intense screen door has always made the experience subpar.
So for those that have used both, which headset has the most minimal screen door?
Minimum Specs
The NVIDIA GTX 960 (4GB), NVIDIA GeForce GTX 1050 (4GB), NVIDIA GTX 1050 Ti, NVIDIA GTX 1050 Ti (laptop), NVIDIA GeForce GTX 980M and AMD Radeon RX 470 currently meet the minimum specs.
Edit: is my 970 enough?
Hey guys I seen a trailer while watching rlcs today of a (horror?) game on the rift. All I remember is the character pulling something out of his neck. Anyone know what it is?
Yep that's it. Appreciate it.Probably Wilson's Heart
On the Vive also yep. 970 is minimum spec for the vive too:On the Rift, yep.
On the Vive also yep. 970 is minimum spec for the vive too:
http://www.pcgamer.com/vive-and-oculus-vr-devs-confirm-a-gtx-970-will-run-most-games/
At some point changed official recommended requirements to 1060, but 1060 and 970 are similar in performance.
http://www.anandtech.com/bench/product/1743?vs=1771 - you can easily add 15-20% to 970s score because 970 overclocks like crazy, almost to the level of stock 980.
SteamVR benchmark qualifies 970 as "VR ready":
I made a thread on this that has no replies
Glasses wearers, should I get small frames or the VR-lens.eu things?
I'm getting my Rift in a couple days
Get the lens inserts. They make life so much better.
Glasses wearers, should I get small frames or the VR-lens.eu things?
I'm getting my Rift in a couple days
I'd go for the small frames. I haven't tried VR-lens lenses but apparently unless you need very minor correction they distort the image pretty badly, which is really what scared me off. I personally have no problem wearing my glasses with Rift but it really does depend on the glasses.
VR Lens Lab lenses have distortion. vr-lens.eu ones do not.
VR Lens Lab lenses have distortion. vr-lens.eu ones do not.
I thought the VR Lens Labs ones have minimal distortion if you opt for their RABS lens option?
https://seekingalpha.com/news/3271079-idc-ar-vr-headsets-ship-2_3m-units-q1
Seems like VR is steadily growing. Mobile VR and PSVR seems to be doing decent numbers.
I thought the VR Lens Labs ones have minimal distortion if you opt for their RABS lens option?
Not sure how much stock to put into it, but Luckey says the numbers are BS.
Hard to know for sure but Luckey is not exactly the most reliable person to listen too.
Airtone is really good so far!
Did you contact Widmo VR?
https://widmovr.com/product/oculus-rift-prescription-lenses-adapter/
But my fucking glasses piss me off (don't fit, painful) and VR-lens.EU won't respond to me.
Why exactly did you need to email them directly? How long has it been?
In the interim, try just playing without your glasses. The Rift's screen isn't exactly high resolution, and -4 isn't all that bad in comparison.
Update: Took my rift to Specsavers and holy shit, thinner frames are so much easier to use with VR.
Sadly, I can't get them for £25 because my eyesight is at the threshold for needing thinner lenses.
I want to know if going .25 away from my prescription is fine so I can get VR specific ones.
.25 diopters away from your prescription will hardly be noticeable in VR at all. If anything it might actually help it by potentially reducing perceived SDE.